Sales Cloud
Service Cloud
Field Service
Data 360Meeting Prep Brief Agent
Gives a rep a one-page brief for an upcoming meeting from Slack or the Salesforce Employee Agent panel.
Agentforce
Sales Cloud
Service Cloud
- Slack
- Salesforce
SynconAI agent library
Agentforce agents, built to do the work.
50 Salesforce AI agents, each designed, built and tested by our team and handed to you as source. Search for the job you want done, or start with your team.
Live demos
Watch them work on a real Salesforce org
Filmed end to end: the conversation, and the records the agent created.
Live run · 3:53Live demo
Repair Booking Agent
It knows a dripping tap from a gas leak.
- 3Subagents
- 8Actions
- 320Apex tests
- 90%Coverage
Live run · 3:17Live demo
Job Wrap-up Agent
It writes down what really happened.
- 5Subagents
- 8Actions
- 355Apex tests
- 95%Coverage
Live run · 4:26Live demo
Parts and Inventory Check Agent
The right part, in the right van, before the job begins.
- 4Subagents
- 12Actions
- 385Apex tests
- 93%Coverage
The library
Find the agent for the job
Pick an area or search. Each agent opens to its own page: what it does, the rules it follows and how it is built.
Filters
50 agents
Sales and revenue
Prep reps for meetings, triage leads, keep the pipeline honest and get quotes out.
Coming soon Coming soon Pipeline Hygiene Agent
Finds unhealthy opportunities each weekday, asks each owner in Slack to fix them.
- Agentforce
- Sales Cloud
- Slack
Coming soon Inbound Lead Triage Agent
Scores new web leads with a fixed rule table, summarizes them, routes them by territory.
- Agentforce
- Sales Cloud
- Slack
- In the background
Coming soon Post-Meeting Follow-up Agent
Turns a rep's dictated note or pasted transcript into proposed record updates, follow-up tasks and an email draft.
- Agentforce
- Sales Cloud
- Slack
- Mobile app
Coming soon Renewal Radar Agent
Watches contract end dates, creates one renewal opportunity per contract inside the 120 day window, rates renewal risk with a fixed rule.
- Agentforce
- Sales Cloud
- Service Cloud
- Slack
- In the background
Coming soon Quote Request Agent
Builds a quote from a rep's Slack request, checks the discount against policy and routes it for approval.
- Agentforce
- Sales Cloud
Revenue Cloud
- Slack
- Salesforce
Coming soon Win/Loss Analyst Agent
Interviews the rep in Slack when an opportunity closes, saves a coded reason and posts monthly trends.
- Agentforce
- Sales Cloud
- Slack
Coming soon Prospect-to-Offer Matching Agent
Matches a prospect to the best offers in a catalog (service packages, partners or investment vehicles) using fixed filters and weights.
- Agentforce
- Sales Cloud
Data 360
- Slack
- Salesforce
Customer service
Answer customers, triage and route cases, and hand over without the customer repeating themselves.
Coming soon Case Triage & Routing Agent
Reads every new Case as it is created, classifies it, sets the priority, assigns it to the right queue, attaches the most relevant Knowledge article.
- Agentforce
- Service Cloud
- Slack
- In the background
Coming soon Appointment Booking & Rescheduling Agent
Lets customers book, move and cancel appointments in a web chat or on WhatsApp.
- Agentforce
- Service Cloud
- Website chat
Coming soon Escalation Summary Agent
Gives a human agent a short, accurate briefing the moment a chat or case is handed over from an AI agent or another team.
- Agentforce
- Service Cloud
- Slack
- Salesforce
Coming soon Document Intake Agent
Reads a receipt, screenshot or PDF uploaded in chat, confirms the details with the customer and fills the Case.
- Agentforce
- Service Cloud
- Website chat
- Salesforce
Coming soon Order Status & Returns Agent
Answers where is my order questions and starts returns inside the chat.
- Website chat
Coming soon Knowledge Gap Finder Agent
Reviews the last 30 days of closed cases every Monday, finds topics that were solved without a Knowledge article, groups them.
- Agentforce
- Service Cloud
- Slack
- Salesforce
- In the background
Coming soon Voice Front Desk Agent
Answers the business phone when nobody can.
- Agentforce
- Service Cloud
- SMS
- Phone
Coming soon Complaint Handling & Goodwill Agent
Receives customer complaints in chat, logs them as complaint Cases, responds with empathy.
- Agentforce
- Service Cloud
- Website chat
- Customer portal
Field service and operations
Book repairs, wrap up jobs, check parts and warranty, and walk inspections.
Live demo Repair Booking Agent
Books repairs at any hour and sends emergencies straight to Dispatch.
- Agentforce
- Service Cloud
Field Service
- Website chat
Live demo Job Wrap-up Agent
Turns one technician's note into the report, parts and customer email.
- Agentforce
- Field Service
- Field Service app
Live demo Parts and Inventory Check Agent
Finds the part on every van and shelf, and protects the next job.
- Agentforce
- Field Service
- Field Service app
Coming soon Warranty and Asset Lookup Agent
Takes a serial number and returns warranty status, entitlement, service history and a suggested next action.
- Agentforce
- Service Cloud
- Field Service
- Slack
- Field Service app
- Salesforce
Coming soon Quote-to-Site-Visit Agent
Collects scope and photos for a trade inquiry, gives an indicative price range from your rules and books the estimator.
- Agentforce
- Sales Cloud
- Website chat
Coming soon Inspection Checklist Agent
Walks an inspector through a site inspection one item at a time, records results with notes and photos.
- Agentforce
- Field Service
- Slack
- Field Service app
Employee and internal ops
Agents your own staff talk to in Slack: policy, leave, expenses, time, onboarding and admin requests.
Coming soon Policy & Handbook Q&A Agent
Answers staff questions about company policy directly from the handbook and policy documents, quotes the clause it used.
- Agentforce
- Data 360
- Slack
- Salesforce
Coming soon Leave Request Agent
Lets staff request leave in Slack, checks their balance, creates the request and routes it to their manager for approval.
- Agentforce
Salesforce Platform
- Slack
- Salesforce
Coming soon Expense Receipt Agent
Reads a receipt photo or PDF, extracts vendor, date, amount and tax.
- Agentforce
- Salesforce Platform
- Website chat
- Slack
- Salesforce
Coming soon New Hire Onboarding Agent
Runs each new hire's onboarding: the checklist, access requests, a Slack welcome space and first-week answers.
- Agentforce
- Salesforce Platform
- Slack
- Salesforce
- In the background
Coming soon Timesheet Capture Agent
Asks staff for their hours in Slack each afternoon and turns a plain reply into time entries on the right projects.
- Agentforce
- Salesforce Platform
- Slack
- Salesforce
Coming soon Weekly Status Report Agent
Compiles a weekly status report for each active project from Salesforce records and posts it to Slack and email every Friday.
- Agentforce
- Salesforce Platform
- Slack
- Salesforce
Coming soon Salesforce Admin Request Agent
Takes Salesforce change requests from staff in Slack, checks whether the field or report already exists.
- Agentforce
- Salesforce Platform
- Slack
- Salesforce
Coming soon Internal Knowledge Concierge
Answers internal questions by searching documents in a Data Library, wiki and drive content through MCP server tools, and Slack history.
- Agentforce
- Data 360
MCP
- Slack
- Salesforce
Industry agents
Shaped for education, property, real estate, lending, health, hospitality and professional firms.
Coming soon Student Inquiry & Enrollment Agent
Answers course questions, captures the parent's details and the student's needs, recommends a program and books a trial lesson.
- Agentforce
- Sales Cloud
- Service Cloud
- Website chat
Coming soon Tutor and Teacher Scheduling Agent
Helps coordinators replace a tutor when a session is canceled.
- Agentforce
- Salesforce Platform
- Slack
Coming soon Real Estate Lead Qualifier & Inspection Booker
Contacts new property inquiries within minutes, asks a short set of qualifying questions.
- Agentforce
- Sales Cloud
- SMS
- Phone
Coming soon Property Maintenance Request Agent
Takes a maintenance report, asks for photos, classifies urgency, creates the Case and Work Order and notifies the property manager.
- Agentforce
- Service Cloud
Experience Cloud
- Website chat
- Customer portal
Coming soon Professional Services Intake Agent
Captures a prospect's matter for a law, accounting or consulting firm, runs a conflict pre-check and books the first consultation.
- Agentforce
- Sales Cloud
- Experience Cloud
- Website chat
Coming soon Event & Venue Booking Agent
Takes a group event brief, finds suitable venues and dates, builds a quote from packages, places a 48 hour date hold.
- Agentforce
- Sales Cloud
- Website chat
Coming soon Loan Document Collector Agent
Tracks the document checklist for a loan application, asks the applicant for missing items.
- Agentforce
- Sales Cloud
- Experience Cloud
- +1
- Customer portal
- SMS
Coming soon Clinic Front Desk Agent
Handles administrative front desk tasks for a medical or allied health clinic: booking, rescheduling, canceling, reminders and practical questions.
- Agentforce
- Service Cloud
Health Cloud
- Website chat
- SMS
Nonprofit and community
Volunteers, events, donors, grants and the people your services exist for.
Coming soon Volunteer Registration & Matching Agent
Registers new volunteers in a website chat and matches each one to open roles and shifts.
- Agentforce
- Experience Cloud
Nonprofit Cloud- +1
- Website chat
- Customer portal
Coming soon Event Registration Concierge
Answers event questions, registers attendees as Campaign Members, records dietary and access needs.
- Agentforce
- Sales Cloud
- Nonprofit Cloud
- Website chat
Coming soon Volunteer Shift Reminder & Backfill Agent
Reminds volunteers before shifts, accepts cancellations by text or WhatsApp reply.
- Agentforce
- Nonprofit Cloud
- Salesforce Platform
- SMS
- Slack
Coming soon Donor Thank-You & Stewardship Agent
Reacts to each new gift, drafts a personal thank-you from the donor's history, flags major gifts, and schedules the follow-up.
- Agentforce
- Nonprofit Cloud
- Salesforce Platform
- Slack
- Salesforce
Coming soon Grant Deadline Tracker Agent
Watches grant report deadlines, alerts the owner at 30, 14 and 7 days, checks which required measures have recorded results.
- Agentforce
- Nonprofit Cloud
- Salesforce Platform
- Slack
Coming soon Beneficiary Intake Agent
Runs a calm, short intake conversation for people seeking help from a community service.
- Agentforce
- Service Cloud
- Nonprofit Cloud
- +1
- Website chat
Coming soon Impact Report Writer Agent
Pulls program outcomes, participation and gift totals from Salesforce and drafts board, funder or public impact reports.
- Agentforce
- Nonprofit Cloud
- Salesforce Platform
- Slack
- Salesforce
Admin, data and platform
Keep Salesforce data clean, answer from approved reports, and connect outside assistants safely.
Coming soon Duplicate Detector & Merge Assistant
Scans Leads, Contacts and Accounts each week, explains every likely duplicate pair in Slack.
- Agentforce
- Salesforce Platform
- Slack
Coming soon Data Quality Coach Agent
Finds records with missing fields, asks each record owner in Slack for the value, and writes the owner's reply to the record after validating it.
- Agentforce
- Sales Cloud
- Service Cloud
- Slack
Coming soon Report & Dashboard Q&A Agent
Lets leaders ask for a business number in Slack and get the answer with an as of time and the report link.
- Agentforce
- Salesforce Platform
- Slack
- Salesforce
Coming soon MCP-Connected Agent
Publishes two governed Salesforce tools on a Salesforce hosted MCP server so an outside AI assistant can look up an account and create a support case, and nothing else.
- Agentforce
- Service Cloud
- Slack
- MCP
Coming soon Multi-Agent Concierge
One front door that verifies the customer once and hands them to the right specialist agent for orders, bookings or quotes.
- Agentforce
- Service Cloud
- Website chat
- Slack
How an agent works
The agent holds the conversation. Salesforce decides.
One request through the Repair Booking Agent: the path every agent in the library follows.
- 01
A request or a trigger
A customer writes, a technician speaks, or a record changes.
"I can smell gas" - 02
The agent routes it
It reads the request and hands it to the right subagent.
Safety first - 03
An approved action runs
Apex or Flow does the work, with only the access it needs.
Dispatch alerted - 04
Salesforce keeps the record
Facts come from your org; every change is a normal record.
Critical work order - 05
A person makes the call
Money, approvals and emergencies go to a named person.
Dispatch queue - 06
Replayed before release
The same conversation is re-run before every change ships.
Regression set
How we build
Built end to end by our team, on the whole Salesforce platform
No black box and no third-party bot. The agent, the actions, the data model, the staff screens and the tests are written by SynconAI architects and developers. The counts are read from the library.
The agent
Reasoning and rules- Agentforce Builder50 agents
- Agent Script50 agents
- Prompt Builder30 agents
The actions
What it is allowed to do- Apex invocable actions35 agents
- Flow50 agents
- Standard actions
The data
Where facts come from- Salesforce objects and custom metadata
- Knowledge2 agents
- Data 360 grounding3 agents
The channels
Where people reach it- Website chat, WhatsApp, SMS21 agents
- Slack33 agents
- Phone (Agentforce Voice)2 agents
- Portals (Experience Cloud)6 agents
The connections
Beyond Salesforce- MCP tools for outside assistants2 agents
- APIs, payment and carrier links
- Lightning Web Components for staff
The proof
Before anything ships- Testing Center replay50 agents
- Apex tests on every action
- Least-privilege permission sets
- 50Agents in the library
- 263Approved actions designed
- 1060Apex tests passing on the live agents
- 90%+Apex coverage on every live agent
Where you are starting from
Your first agent, a pilot that stalled, or the next ten
- START 01
No agents yet
Your first agent
We pick one job with a clear win, build it properly and get it adopted.
- One job, scoped in writing
- Built in a sandbox of your org
- Live with a pilot group
- START 02
A pilot that stalled
Agents that guess or wander
We read what was built, then fix grounding, actions and testing.
- Actions instead of free text
- Rules the agent cannot skip
- A regression set you keep
- START 03
Agents live, want more
Scale from the library
We add agents from this library, all built to the same standard.
- Shared actions and objects
- One test suite across agents
- One team that knows your org
Agents your team trusts, in productionApproved actions, real records, tested on every change
Proven Success With
30+ Salesforce certifications · 5.0/5 CSAT
Client reviews
What clients say about working with our architects
See how teams describe working with SynconAI, from first scope to production delivery.
Salesforce Select Partner30+ Salesforce certificationsDelivery from Delaware & Sydney, worldwide
Simply Outstanding
“SynconAI Consulting are Simply the Best in the Business When it comes to Salesforce implementation and AI-powered solutions, SynconAI are in a league of their own. Their expertise, dedication, and ability to deliver results that truly move the needle sets them apart from every other consulting partner we've worked with. What they achieved with our Sales Cloud, Service Cloud, and custom Agentforce agent has completely transformed how we operate streamlining our pipelines and our customer service, and automating tasks that used to consume hours of our team's time. They don't just implement technology they transform businesses. If you want the best, you work with their team.”
Sales CloudService CloudAgentforce
Jack BennettConsumer Goods & Retail · United States
“I had a very urgent deadline for our project reporting to be delivered and needed to build the module, dashboard and output reports in Salesforce. SynconAI were very responsive - they met with me online, responded to my emails quickly and took calls - whatever was needed to progress the work quickly. We are thrilled with the outcome and will continue to work with SynconAI in the future to continue to build our Salesforce capability and platform.”
Sales CloudService CloudNonprofit Cloud
Salesforce Managed ServicesAustraliaSalesforce Verified
“The team at SynconAI were fantastic, and promptly delivered on each project. They were able to guide us through every stage and made sure we were satisfied with the outcomes on multiple scopes of work.”
Sales CloudSlackFlowAgentforceMuleSoft
ManufacturingAustraliaSalesforce Verified
“They have been great and helping us transform out business by bringing what I conceptualize to life. Great at translating process/workflow needs into a solution. Been a pleasure work with and they're a critical part of our team and will be instrumental into bringing about my vision.”
Sales CloudFinancial Services CloudArchitectureAI
Financial ServicesUnited StatesSalesforce Verified
“Working with SynconAI was a seamless and highly professional experience from start to finish. They took the time to deeply understand our business processes before designing and implementing a Salesforce solution tailored specifically to our operational needs. The team demonstrated strong technical expertise across Salesforce configuration, automation, integrations, reporting, and user experience design.”
SalesforceExperience CloudCustom DevelopmentAutomationReporting
Salesforce ImplementationSalesforce Verified
What buyers ask us
Questions about Agentforce agents
What is an Agentforce agent?
An Agentforce agent is an AI agent that runs inside Salesforce. It understands a request in plain language, decides which approved action to take, and carries it out on your Salesforce records: booking a visit, routing a case, drafting a quote. It works with your customers in chat, voice or messaging, or with your own staff in Slack and the Salesforce apps, or in the background on a trigger.
Which agents can I see working today?
The agents marked Live demo have a film of a real run on a Salesforce org, with the conversation and the records it created. The others are marked Coming soon: each has a full brief and is being built to the same standard, one at a time.
Can you build an agent that is not in the catalog?
Yes. The catalog shows the agents we have designed in depth, but most engagements start from a task the client already has. We scope the agent, the actions it needs and the rules it must follow with you before anything is built.
What do you need from us to get started?
Agentforce enabled in your org, the Salesforce products the agent works with, and the rules only you can supply: your wording, your thresholds, who approves what and where escalations go. Each agent page lists exactly what that agent needs.
How do you stop an agent making things up?
Agents read facts from Salesforce through approved actions and repeat them exactly; they never quote prices, dates or policy from memory. Each agent has written rules for what it may never do, and those rules are tested by replaying conversations before every release.
How long does it take to get an agent live?
It depends on your org and on the rules the agent has to follow. We scope it with you on a call and give you a fixed plan before work starts.