One technology partner for the entire roadmap.

No. They are hands-on implementation capacity: configuration, development, automation, AI, integration and data work. The architecture, QA, delivery management, documentation and internal coordination required to deliver your work are included around that capacity rather than taken out of it. It is the difference between buying developer hours and quietly losing half of them to overhead.

Yes. That is the whole point of the model. The same relationship covers Salesforce, custom software, AI agents, automation, integrations and data, and you do not need a new agreement or a new vendor because the technology the priority requires has changed.

Request intake and roadmap items are unlimited: submit as many requests, ideas, bugs, enhancements and questions as you like. Active delivery is governed by your plan’s capacity and concurrency. We will not claim unlimited development, because no one can deliver it.

A larger business outcome delivered across multiple incremental releases rather than one long project: a customer portal, a Service Cloud rebuild, an AI agent in production, a significant integration programme. We break these down so something usable appears early instead of at the end.

Yes. Priority Switch applies according to your plan and contract. On every plan you can reprioritise active delivery without finding another vendor, signing another agreement, starting another sales cycle or paying an administration fee simply to change the order of your own work.

It goes into your Delivery Reserve: up to 25% of unused eligible monthly capacity carries forward for up to 90 days. A quiet month does not simply disappear.

Our defect, our cost. If SynconAI introduces a reproducible defect in work we delivered, correcting it does not consume your normal delivery capacity.

Yes. Customer-specific source code, Salesforce metadata and configuration, workflows, automations, documentation, architecture deliverables, designs and repositories belong to you, subject only to normal third-party and open-source licensing.

Yes, for material delivered functionality: admin walkthrough, user walkthrough where required, release notes and basic documentation. We do not raise a separate bill for the enablement that makes the work usable.

Business-hours coverage is standard, and extended coverage is available as an option. True 24/7 P1 critical coverage is available as an add-on or custom agreement for suitable Scale, Strategic and Embedded environments. We would rather say that plainly than imply round-the-clock cover at every price point.

Standard plans are month to month, subject to the applicable service terms. We do not require an annual commitment to receive normal pricing, and there is no standard onboarding or setup fee. Annual billing is optional: it costs 20% less and is invoiced once a year, on the terms set out in your service agreement. Very large transformations may require separate discovery and scoping.

Use Surge: temporary additional capacity for a launch, migration, urgent integration or backlog spike, in defined periods such as 7 or 30 days, without permanently changing your plan.

Use Standby rather than ending the relationship. It keeps your Workspace, documentation, architecture context, system knowledge and access set up so that restarting does not mean re-onboarding. Active delivery and response SLAs pause while you are on Standby.

That runs as SynconAI Transformation, with fixed scope, milestones, defined outcomes and dedicated capacity at an agreed price. A normal monthly subscription does not pretend to cover an enterprise implementation, and after go-live the work transitions into an ongoing plan.