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Salesforce Select Partner · 30+ Salesforce certifications · Hubs in Delaware and Sydney

Salesforce team extension with certified people who work inside your team.

We add Salesforce admins, developers, consultants, architects, testers and project managers to your team. You set the priorities, approve every person and choose part time, full time or a dedicated team.

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  • 20+Enterprise implementations
  • 15+Years of team experience
  • 30+Salesforce certifications
  • 5.0/5Client satisfaction (CSAT)

Proven Success With

30+ Salesforce certifications · 5.0/5 CSAT

  • Salesforce Select Partner
  • OpenAI Select Partner
  • ISO/IEC 27001 certified
  • ISO 9001:2015 certified
  • Salesforce Talent Alliance employer
  • Monday.com Certified Partner
  • Google Cloud Partner
  • Anthropic Partner
  • OpenAI Partner Network Technical Practitioner

New to Salesforce team extension?

What is Salesforce team extension?

Salesforce team extension adds certified Salesforce people to your team, working on your backlog under your direction.

You choose the roles, the hours and the model: part time, full time, a dedicated team or a monthly plan.

NDA, IP assignment, notice and replacement terms are written into the agreement before anyone starts.

When to start

When does extending your Salesforce team make sense?

Most requests start with one of these situations.

  • The backlog keeps growing

    Requests arrive faster than your team can close them.

  • Someone leaves

    An admin or developer moves on and the work cannot pause.

  • A skill you lack

    Integration, Agentforce or Data 360 work your team has not done before.

  • A fixed release date

    A rollout or renewal date that needs more hands for a period.

  • Work with an end date

    Demand for months, where a permanent role does not fit.

Roles

Which Salesforce roles can you add to your team?

One role or several. Each person is matched to a written brief for your org.

  1. Salesforce administrators

    01

    Users, security, Flow, reports and the daily request queue.

  2. Salesforce developers

    02

    Apex, Lightning Web Components, integrations and deployments.

  3. Functional consultants

    03

    Requirements, process design and configuration for each cloud.

  4. Architects

    04

    Solution and technical design, data model, integration and security.

  5. QA and test automation

    05

    Test plans, regression suites and user acceptance testing support.

  6. Project managers

    06

    Plans, risks, sprints and status reporting.

  7. Dedicated team

    07

    A small cross-role team working only on your org.

  8. Onboarding and handover

    08

    Access, standards and documentation at the start and the end.

Engagement models

Which engagement model fits your team?

Four ways to engage, from a few hours a week to a team of your own. The written proposal states the model before anyone starts.

  1. Part time

    One person for a set share of the week.

    Steady admin or support work that does not fill a week.

  2. Monthly plan

    A monthly allocation used across roles as the backlog needs.

    Work that moves between admin, development and testing.

  3. Full time

    One person working only on your org.

    A role you need filled every day for a period.

  4. Dedicated team

    Several roles working together on your backlog.

    A program or rollout that needs a whole team.

How it works

How does Salesforce team extension work?

Six steps from the first call to the monthly review. You approve each person before they start.

  1. Role brief
    • Skills, clouds and certifications
    • Hours and working-time overlap
    • Your tools and ways of working
  2. Profiles
    • People matched to the brief
    • Experience and certifications listed
  3. Interviews
    • You interview each person
    • You approve or decline
  4. Onboarding
    • NDA and access in place
    • Org walkthrough and standards
  5. First sprint
    • Work from your backlog
    • Your reviews and your process
  6. Monthly review
    • Hours and work delivered
    • Changes to roles or hours

Who decides

What do you control in a team extension?

You direct the work and approve the people. SynconAI handles matching, onboarding and changes to the team.

  • 01Set priorities and the backlog

    AccountableYouDoes the workTeam member

    SynconAIinformed

  • 02Approve who joins the team

    AccountableYouDoes the workSynconAI

  • 03Grant org access and permissions

    AccountableYou

    Team memberconsultedSynconAIinformed

  • 04Review code and configuration

    AccountableYouDoes the workTeam member

    SynconAIconsulted

  • 05Replace a team member

    AccountableYouDoes the workSynconAI

    Team memberinformed

  • 06Change hours or end the engagement

    AccountableYouDoes the workSynconAI

    Team memberinformed

Compare

Team extension, managed services or a project?

Three ways to get Salesforce work done with SynconAI. The difference is who directs the work day to day.

Team extension

Who sets the daily priorities
You
Who is accountable for the outcome
You
Whose process and tools
Yours
Best when
You already run a backlog and need more people
How it ends
Notice period in the agreement

Managed services

Who sets the daily priorities
SynconAI, within an agreed scope
Who is accountable for the outcome
SynconAI
Whose process and tools
Agreed together
Best when
You want a live org run and improved for you
How it ends
Notice period in the agreement

Fixed-scope project

Who sets the daily priorities
SynconAI, against milestones
Who is accountable for the outcome
SynconAI
Whose process and tools
Agreed together
Best when
You need a defined build with an end date
How it ends
At the final milestone

If you would rather hand over the running of the org, see Salesforce managed services. The free review helps you choose.

Contract terms

What contract terms do buyers ask about?

Each term is written into the agreement before anyone starts work.

AgreementSalesforce team extension
Confidentiality
NDA signed before profiles are shared
Intellectual property
Assigned to you, as the agreement sets out
Engagement model
Part timeMonthly planFull timeDedicated team
Directs the work
Your product ownerYour tech lead
Notice
A notice period stated in the agreement
Replacement
Handled as the agreement sets out
  1. NDA first

    Your NDA, or ours, signed before any profile or org detail is shared.

    Your data and plans stay protected from the first call.

  2. IP assignment

    Work product created for you is assigned to you under the agreement.

    Code and configuration belong to the business that paid for it.

  3. Model and hours

    Roles, hours and working-time overlap written into the proposal.

    Both sides know what a month includes.

  4. Your direction

    Each person works from your backlog and follows your review process.

    Quality gates stay in your hands.

  5. Notice

    A notice period for either side, stated in the agreement.

    Changes to the team can be planned.

  6. Replacement

    How a person is replaced, if needed, is agreed in writing up front.

    Nobody negotiates it in a hurry later.

Cost and timing

What it costs and how long it takes

The review is free

A 60-minute architecture review of your Salesforce team and backlog setup, with a written plan you keep.

A fixed-scope proposal first

Before any work starts you get a written proposal: a fixed-scope project with milestones, or a monthly plan. You approve it, or you do not.

Timing follows scope

How long it takes depends on what is in scope. The proposal states the milestones, so you see the timeline before you commit.

See plans and pricing

Client reviews

What clients say about working with our architects

See how teams describe working with SynconAI, from first scope to production delivery.

5.0 out of 5 · 5 client reviews

 Salesforce Select Partner30+ Salesforce certificationsDelivery from Delaware & Sydney, worldwide

Simply Outstanding

“SynconAI Consulting are Simply the Best in the Business When it comes to Salesforce implementation and AI-powered solutions, SynconAI are in a league of their own. Their expertise, dedication, and ability to deliver results that truly move the needle sets them apart from every other consulting partner we've worked with. What they achieved with our Sales Cloud, Service Cloud, and custom Agentforce agent has completely transformed how we operate streamlining our pipelines and our customer service, and automating tasks that used to consume hours of our team's time. They don't just implement technology they transform businesses. If you want the best, you work with their team.”

Sales CloudService CloudAgentforce
Jack BennettConsumer Goods & Retail · United States

“I had a very urgent deadline for our project reporting to be delivered and needed to build the module, dashboard and output reports in Salesforce. SynconAI were very responsive - they met with me online, responded to my emails quickly and took calls - whatever was needed to progress the work quickly. We are thrilled with the outcome and will continue to work with SynconAI in the future to continue to build our Salesforce capability and platform.”

Sales CloudService CloudNonprofit Cloud
Salesforce Managed ServicesAustraliaSalesforce Verified

“The team at SynconAI were fantastic, and promptly delivered on each project. They were able to guide us through every stage and made sure we were satisfied with the outcomes on multiple scopes of work.”

Sales CloudSlackFlowAgentforceMuleSoft
ManufacturingAustraliaSalesforce Verified

“They have been great and helping us transform out business by bringing what I conceptualize to life. Great at translating process/workflow needs into a solution. Been a pleasure work with and they're a critical part of our team and will be instrumental into bringing about my vision.”

Sales CloudFinancial Services CloudArchitectureAI
Financial ServicesUnited StatesSalesforce Verified

“Working with SynconAI was a seamless and highly professional experience from start to finish. They took the time to deeply understand our business processes before designing and implementing a Salesforce solution tailored specifically to our operational needs. The team demonstrated strong technical expertise across Salesforce configuration, automation, integrations, reporting, and user experience design.”

SalesforceExperience CloudCustom DevelopmentAutomationReporting
Salesforce ImplementationSalesforce Verified

Frequently asked questions

Salesforce team extension, answered.

Straight answers about roles, engagement models, contract terms and how team extension differs from managed services.

Salesforce staff augmentation under another name: certified Salesforce people who join your team and work on your backlog under your direction, part time, full time or as a dedicated team.

Salesforce administrators, developers, functional consultants, solution and technical architects, QA and test automation specialists, and project managers.

Yes. You receive profiles matched to your role brief, interview each person and approve them. Nobody joins your team without your approval.

The agreement assigns the intellectual property in work created for you to you. We sign your NDA, or ours, before sharing profiles or seeing your org.

Replacement is handled as the agreement sets out. We agree those terms in writing before the engagement starts.

With team extension you direct the daily work. With Salesforce managed services, SynconAI runs and improves the org for you within an agreed scope.

Yes. Hours and roles can be changed at the monthly review, and either side can end the engagement with the notice period stated in the agreement.

We work from hubs in Delaware and Sydney and deliver remotely worldwide on your business hours. The working-time overlap with your team is agreed in the role brief and written into the proposal.

Salesforce, Agentforce, Data 360 and Lightning are trademarks of Salesforce, Inc. SynconAI is an independent consulting firm and is not affiliated with or endorsed by Salesforce, Inc.

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