Salesforce team extension adds certified Salesforce people to your team, working on your backlog under your direction.
Salesforce Select Partner · 30+ Salesforce certifications · Hubs in Delaware and Sydney
Salesforce team extension with certified people who work inside your team.
We add Salesforce admins, developers, consultants, architects, testers and project managers to your team. You set the priorities, approve every person and choose part time, full time or a dedicated team.
- 20+Enterprise implementations
- 15+Years of team experience
- 30+Salesforce certifications
- 5.0/5Client satisfaction (CSAT)
Proven Success With
30+ Salesforce certifications · 5.0/5 CSAT




















New to Salesforce team extension?
What is Salesforce team extension?
You choose the roles, the hours and the model: part time, full time, a dedicated team or a monthly plan.
NDA, IP assignment, notice and replacement terms are written into the agreement before anyone starts.
When to start
When does extending your Salesforce team make sense?
Most requests start with one of these situations.
The backlog keeps growing
Requests arrive faster than your team can close them.
Someone leaves
An admin or developer moves on and the work cannot pause.
A skill you lack
Integration, Agentforce or Data 360 work your team has not done before.
A fixed release date
A rollout or renewal date that needs more hands for a period.
Work with an end date
Demand for months, where a permanent role does not fit.
Roles
Which Salesforce roles can you add to your team?
One role or several. Each person is matched to a written brief for your org.
Salesforce administrators
01Users, security, Flow, reports and the daily request queue.
Salesforce developers
02Apex, Lightning Web Components, integrations and deployments.
Functional consultants
03Requirements, process design and configuration for each cloud.
Architects
04Solution and technical design, data model, integration and security.
QA and test automation
05Test plans, regression suites and user acceptance testing support.
Project managers
06Plans, risks, sprints and status reporting.
Dedicated team
07A small cross-role team working only on your org.
Onboarding and handover
08Access, standards and documentation at the start and the end.
Engagement models
Which engagement model fits your team?
Four ways to engage, from a few hours a week to a team of your own. The written proposal states the model before anyone starts.
Part time
One person for a set share of the week.
Steady admin or support work that does not fill a week.
Monthly plan
A monthly allocation used across roles as the backlog needs.
Work that moves between admin, development and testing.
Full time
One person working only on your org.
A role you need filled every day for a period.
Dedicated team
Several roles working together on your backlog.
A program or rollout that needs a whole team.
How it works
How does Salesforce team extension work?
Six steps from the first call to the monthly review. You approve each person before they start.
- Role brief
- Skills, clouds and certifications
- Hours and working-time overlap
- Your tools and ways of working
- Profiles
- People matched to the brief
- Experience and certifications listed
- Interviews
- You interview each person
- You approve or decline
- Onboarding
- NDA and access in place
- Org walkthrough and standards
- First sprint
- Work from your backlog
- Your reviews and your process
- Monthly review
- Hours and work delivered
- Changes to roles or hours
Who decides
What do you control in a team extension?
You direct the work and approve the people. SynconAI handles matching, onboarding and changes to the team.
01Set priorities and the backlog
AccountableYouDoes the workTeam memberSynconAIinformed
02Approve who joins the team
AccountableYouDoes the workSynconAI03Grant org access and permissions
AccountableYouTeam memberconsultedSynconAIinformed
04Review code and configuration
AccountableYouDoes the workTeam memberSynconAIconsulted
05Replace a team member
AccountableYouDoes the workSynconAITeam memberinformed
06Change hours or end the engagement
AccountableYouDoes the workSynconAITeam memberinformed
Compare
Team extension, managed services or a project?
Three ways to get Salesforce work done with SynconAI. The difference is who directs the work day to day.
Team extension
- Who sets the daily priorities
- You
- Who is accountable for the outcome
- You
- Whose process and tools
- Yours
- Best when
- You already run a backlog and need more people
- How it ends
- Notice period in the agreement
Managed services
- Who sets the daily priorities
- SynconAI, within an agreed scope
- Who is accountable for the outcome
- SynconAI
- Whose process and tools
- Agreed together
- Best when
- You want a live org run and improved for you
- How it ends
- Notice period in the agreement
Fixed-scope project
- Who sets the daily priorities
- SynconAI, against milestones
- Who is accountable for the outcome
- SynconAI
- Whose process and tools
- Agreed together
- Best when
- You need a defined build with an end date
- How it ends
- At the final milestone
If you would rather hand over the running of the org, see Salesforce managed services. The free review helps you choose.
Contract terms
What contract terms do buyers ask about?
Each term is written into the agreement before anyone starts work.
- Confidentiality
- NDA signed before profiles are shared
- Intellectual property
- Assigned to you, as the agreement sets out
- Engagement model
- Part timeMonthly planFull timeDedicated team
- Directs the work
- Your product ownerYour tech lead
- Notice
- A notice period stated in the agreement
- Replacement
- Handled as the agreement sets out
NDA first
Your NDA, or ours, signed before any profile or org detail is shared.
Your data and plans stay protected from the first call.
IP assignment
Work product created for you is assigned to you under the agreement.
Code and configuration belong to the business that paid for it.
Model and hours
Roles, hours and working-time overlap written into the proposal.
Both sides know what a month includes.
Your direction
Each person works from your backlog and follows your review process.
Quality gates stay in your hands.
Notice
A notice period for either side, stated in the agreement.
Changes to the team can be planned.
Replacement
How a person is replaced, if needed, is agreed in writing up front.
Nobody negotiates it in a hurry later.
Cost and timing
What it costs and how long it takes
The review is free
A 60-minute architecture review of your Salesforce team and backlog setup, with a written plan you keep.
A fixed-scope proposal first
Before any work starts you get a written proposal: a fixed-scope project with milestones, or a monthly plan. You approve it, or you do not.
Timing follows scope
How long it takes depends on what is in scope. The proposal states the milestones, so you see the timeline before you commit.
Client stories
Client work we have delivered
Real engagements, described by industry. Each story covers the starting position, what we built and how we delivered it, end to end.
Commercial & Business ServicesOne Operating Backbone From Quote to Invoice for a Fire Protection ContractorSales Cloud, work orders and scheduling for a fire protection contractor, synced two-way with QuickBooks Time, Dashpivot and Xero through custom Apex REST.Sales Cloud · Field Service · Salesforce Platform · Apex RESTRead the story
Financial ServicesLead-to-Funded Automation Across Eight Lending BrandsSales Cloud for a US alternative lender: lead-to-funded automation, an eight-brand, 15-step email sequence engine design controlled by Salesforce status, Instantly API integration and Gmail sync.Sales Cloud · Salesforce Platform · Flow · ApexRead the story
Commercial & Business ServicesPhase 2 of an Enterprise Program Across Sales, Service and CPQA multi-cloud Phase 2 of about 960 hours for an enterprise B2B business: Sales Cloud, Service Cloud and Salesforce CPQ joined into one process, from architecture to release and change management.Sales Cloud · Service Cloud · Salesforce CPQ · Salesforce PlatformRead the story Client reviews
What clients say about working with our architects
See how teams describe working with SynconAI, from first scope to production delivery.
Salesforce Select Partner30+ Salesforce certificationsDelivery from Delaware & Sydney, worldwide
Simply Outstanding
“SynconAI Consulting are Simply the Best in the Business When it comes to Salesforce implementation and AI-powered solutions, SynconAI are in a league of their own. Their expertise, dedication, and ability to deliver results that truly move the needle sets them apart from every other consulting partner we've worked with. What they achieved with our Sales Cloud, Service Cloud, and custom Agentforce agent has completely transformed how we operate streamlining our pipelines and our customer service, and automating tasks that used to consume hours of our team's time. They don't just implement technology they transform businesses. If you want the best, you work with their team.”
“I had a very urgent deadline for our project reporting to be delivered and needed to build the module, dashboard and output reports in Salesforce. SynconAI were very responsive - they met with me online, responded to my emails quickly and took calls - whatever was needed to progress the work quickly. We are thrilled with the outcome and will continue to work with SynconAI in the future to continue to build our Salesforce capability and platform.”
“The team at SynconAI were fantastic, and promptly delivered on each project. They were able to guide us through every stage and made sure we were satisfied with the outcomes on multiple scopes of work.”
“They have been great and helping us transform out business by bringing what I conceptualize to life. Great at translating process/workflow needs into a solution. Been a pleasure work with and they're a critical part of our team and will be instrumental into bringing about my vision.”
“Working with SynconAI was a seamless and highly professional experience from start to finish. They took the time to deeply understand our business processes before designing and implementing a Salesforce solution tailored specifically to our operational needs. The team demonstrated strong technical expertise across Salesforce configuration, automation, integrations, reporting, and user experience design.”
Frequently asked questions
Salesforce team extension, answered.
Straight answers about roles, engagement models, contract terms and how team extension differs from managed services.
Salesforce staff augmentation under another name: certified Salesforce people who join your team and work on your backlog under your direction, part time, full time or as a dedicated team.
Salesforce administrators, developers, functional consultants, solution and technical architects, QA and test automation specialists, and project managers.
Yes. You receive profiles matched to your role brief, interview each person and approve them. Nobody joins your team without your approval.
The agreement assigns the intellectual property in work created for you to you. We sign your NDA, or ours, before sharing profiles or seeing your org.
Replacement is handled as the agreement sets out. We agree those terms in writing before the engagement starts.
With team extension you direct the daily work. With Salesforce managed services, SynconAI runs and improves the org for you within an agreed scope.
Yes. Hours and roles can be changed at the monthly review, and either side can end the engagement with the notice period stated in the agreement.
We work from hubs in Delaware and Sydney and deliver remotely worldwide on your business hours. The working-time overlap with your team is agreed in the role brief and written into the proposal.
Salesforce, Agentforce, Data 360 and Lightning are trademarks of Salesforce, Inc. SynconAI is an independent consulting firm and is not affiliated with or endorsed by Salesforce, Inc.
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