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Salesforce Select Partner · 30+ Salesforce certifications · 15+ years of team experience

Salesforce mobile apps for teams that work away from a desk.

We set up the Salesforce mobile app and Field Service mobile app, make them work offline, publish branded apps with Mobile Publisher, and build custom iOS, Android and React Native apps on the Salesforce Mobile SDK.

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Compare the options
  • 20+Enterprise implementations
  • 15+Years of team experience
  • 30+Salesforce certifications
  • 5.0/5Client satisfaction (CSAT)

Proven Success With

30+ Salesforce certifications · 5.0/5 CSAT

  • Salesforce Select Partner
  • OpenAI Select Partner
  • ISO/IEC 27001 certified
  • ISO 9001:2015 certified
  • Salesforce Talent Alliance employer
  • Monday.com Certified Partner
  • Google Cloud Partner
  • Anthropic Partner
  • OpenAI Partner Network Technical Practitioner

New to Salesforce mobile apps?

What is Salesforce mobile apps?

The Salesforce mobile app puts your org on iOS and Android. What users see on it is set up in your org: pages, actions and components.

Briefcase Builder and LWC Offline keep chosen records and components working without signal, then sync changes when the device reconnects.

Mobile Publisher gives you a branded app in the stores, and the Salesforce Mobile SDK supports fully custom apps.

Where you start

Which Salesforce mobile option do you need?

Who will use the app, and where?

  1. Path 01Our own staff

    Configure the Salesforce mobile app

    Sales, service or operations staff who need records, approvals and updates on the move.

    • Mobile-ready Lightning record pages
    • Quick actions and LWC for jobs done on a phone
    • Custom notifications for approvals
  2. Path 02Technicians in the field

    Set up the Field Service mobile app

    Technicians who work on site, often with weak or no signal.

    • Work orders and service appointments
    • Records primed for offline work
    • Service reports and customer signatures
  3. Path 03Customers or partners

    A branded or custom app

    People outside your company who need their own app in the stores.

    • Mobile Publisher for an Experience Cloud site
    • Mobile SDK app for iOS, Android or React Native
    • Sign-in with Salesforce identity

The right app for each group of users, running on the Salesforce data you already have

What we do

What do Salesforce mobile app development services include?

Each service leaves something your team keeps after we finish.

  • Salesforce mobile app setup

    Mobile-ready pages, quick actions and navigation.

    You keepMobile configuration in your org
  • LWC for mobile

    Components built for small screens, the camera and the barcode scanner.

    You keepComponents in your repository
  • Offline setup

    The records and components users need without signal.

    You keepBriefcases and offline test plan
  • Field Service mobile

    Work orders, appointments and service reports on the device.

    You keepMobile flows and app settings
  • Mobile Publisher apps

    A branded app from your Experience Cloud site or the Salesforce mobile app.

    You keepStore listing and release checklist
  • Mobile SDK apps

    Custom iOS, Android or React Native apps that sign in to Salesforce.

    You keepApp source and build pipeline
  • Mobile security

    Session, device and access settings for mobile users.

    You keepMobile security settings record
  • Rollout and training

    Pilot groups, short guides and feedback from real users.

    You keepUser guides and training deck

Mobile stack

What sits behind a Salesforce mobile app?

Five layers, from the device in a user's hand down to the org that holds the data.

  1. DeviceWhere the user works
    • iPhone and iPad
    • Android phones and tablets
  2. AppWhat the user opens
    • Salesforce mobile app
    • Field Service mobile app
    • Mobile Publisher app
    • Mobile SDK app
  3. ExperienceWhat they see and do
    • Lightning record pages
    • Quick actions
    • Lightning Web Components
    • Flows
  4. OfflineWork without signal
    • Briefcase Builder
    • LWC Offline
    • SmartStore and Mobile Sync
  5. PlatformData, access and integration
    • Salesforce org
    • Permission sets
    • Sharing
    • APIs

Offline

How does Salesforce work offline on a mobile device?

A technician finishes a job in a basement with no signal. Nothing is lost, and the office sees the update when the phone reconnects.

  • Technician
  • Field Service app
  • Device cache
  • Salesforce
  1. Salesforce to Device cache: Primes the day's work orders
  2. Technician to Field Service app: Opens a job with no signal
  3. Field Service app to Device cache: Reads the records from the cache
  4. Technician to Field Service app: Completes the job and gets a signature
  5. Field Service app to Device cache: Saves the changes as drafts
  6. Device cache to Salesforce: Uploads the drafts when back online
  7. Salesforce to Field Service app: Confirms and refreshes the records

Which option

Salesforce mobile app, Mobile Publisher or a Mobile SDK app?

We build on all three. The right one depends on who uses the app and how much of it must be your own.

Salesforce mobile app

Users are your employees
Best fit
Users are customers or partners
Usually not the right app
Your brand in the app stores
No, it is the Salesforce app
Custom screens
Lightning Web Components
Offline work
Briefcases and LWC Offline
Licensing
Included with Salesforce licenses

Mobile Publisher

Users are your employees
Works, as a branded Salesforce app
Users are customers or partners
Best fit, from an Experience Cloud site
Your brand in the app stores
Yes
Custom screens
Site pages and components
Offline work
Check per feature
Licensing
Separate Mobile Publisher license

Mobile SDK app

Users are your employees
Works, with more effort
Users are customers or partners
Best fit for a fully custom app
Your brand in the app stores
Yes
Custom screens
Native or React Native screens
Offline work
SmartStore and Mobile Sync
Licensing
Open-source SDK; users still need Salesforce access

Salesforce sets licensing and pricing. The free review checks which option fits before anything is built.

How it runs

How does a Salesforce mobile project run?

Five phases, run as parallel workstreams. Your written proposal states the milestones.

Workstream
  1. 01Discover
  2. 02Design
  3. 03Build
  4. 04Pilot
  5. 05Roll out
  • Users

    Ride-alongs and interviewsPilot group feedback
  • Configuration

    Pages, actions and navigation
  • Development

    Component designLWC or SDK build
  • Offline

    Briefcase designOffline tests in poor signal
  • Testing

    iOS and Android device tests
  • Release

    Store review, if brandedRollout and training

Cost and timing

What it costs and how long it takes

The review is free

A 60-minute architecture review of your Salesforce mobile setup, with a written plan you keep.

A fixed-scope proposal first

Before any work starts you get a written proposal: a fixed-scope project with milestones, or a monthly plan. You approve it, or you do not.

Timing follows scope

How long it takes depends on what is in scope. The proposal states the milestones, so you see the timeline before you commit.

See plans and pricing

Client reviews

What clients say about working with our architects

See how teams describe working with SynconAI, from first scope to production delivery.

5.0 out of 5 · 5 client reviews

 Salesforce Select Partner30+ Salesforce certificationsDelivery from Delaware & Sydney, worldwide

Simply Outstanding

“SynconAI Consulting are Simply the Best in the Business When it comes to Salesforce implementation and AI-powered solutions, SynconAI are in a league of their own. Their expertise, dedication, and ability to deliver results that truly move the needle sets them apart from every other consulting partner we've worked with. What they achieved with our Sales Cloud, Service Cloud, and custom Agentforce agent has completely transformed how we operate streamlining our pipelines and our customer service, and automating tasks that used to consume hours of our team's time. They don't just implement technology they transform businesses. If you want the best, you work with their team.”

Sales CloudService CloudAgentforce
Jack BennettConsumer Goods & Retail · United States

“I had a very urgent deadline for our project reporting to be delivered and needed to build the module, dashboard and output reports in Salesforce. SynconAI were very responsive - they met with me online, responded to my emails quickly and took calls - whatever was needed to progress the work quickly. We are thrilled with the outcome and will continue to work with SynconAI in the future to continue to build our Salesforce capability and platform.”

Sales CloudService CloudNonprofit Cloud
Salesforce Managed ServicesAustraliaSalesforce Verified

“The team at SynconAI were fantastic, and promptly delivered on each project. They were able to guide us through every stage and made sure we were satisfied with the outcomes on multiple scopes of work.”

Sales CloudSlackFlowAgentforceMuleSoft
ManufacturingAustraliaSalesforce Verified

“They have been great and helping us transform out business by bringing what I conceptualize to life. Great at translating process/workflow needs into a solution. Been a pleasure work with and they're a critical part of our team and will be instrumental into bringing about my vision.”

Sales CloudFinancial Services CloudArchitectureAI
Financial ServicesUnited StatesSalesforce Verified

“Working with SynconAI was a seamless and highly professional experience from start to finish. They took the time to deeply understand our business processes before designing and implementing a Salesforce solution tailored specifically to our operational needs. The team demonstrated strong technical expertise across Salesforce configuration, automation, integrations, reporting, and user experience design.”

SalesforceExperience CloudCustom DevelopmentAutomationReporting
Salesforce ImplementationSalesforce Verified

Frequently asked questions

Salesforce mobile apps, answered.

Straight answers about the Salesforce mobile app, offline work, Mobile Publisher and the Mobile SDK.

Setting up and building mobile access to Salesforce: the Salesforce mobile app, offline access, the Field Service mobile app, branded apps with Mobile Publisher, and custom apps on the Mobile SDK.

Yes, the app is included with Salesforce user licenses. Some offline and security features need extra licenses, and Salesforce sets those terms.

Yes. Briefcase Builder sets which records stay on the device, and LWC Offline lets Lightning Web Components work without signal. Changes are kept as drafts and sync when the device reconnects.

A Salesforce product that turns an Experience Cloud site, or a branded version of the Salesforce mobile app, into your own app in the Apple App Store and Google Play. It is licensed separately.

Salesforce's open-source toolkit for custom apps on iOS, Android and React Native. It handles Salesforce sign-in, API calls, and offline data with SmartStore and Mobile Sync.

Usually, yes. The Field Service mobile app is built for work orders, service appointments, service reports and offline work on site.

Yes. In the Salesforce mobile and Field Service apps, Lightning Web Components can use device features such as the barcode scanner through Salesforce's mobile capability APIs.

With a free 60-minute architecture review. We look at who needs mobile access and how they work, then send a written plan.

Salesforce, Lightning, Experience Cloud, Field Service and Mobile Publisher are trademarks of Salesforce, Inc. iOS, iPhone, iPad and App Store are trademarks of Apple Inc. Android and Google Play are trademarks of Google LLC. React Native is a trademark of Meta Platforms, Inc. SynconAI is an independent consulting firm; apart from its Salesforce partner status, it is not affiliated with or endorsed by these companies.

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