The Salesforce mobile app puts your org on iOS and Android. What users see on it is set up in your org: pages, actions and components.
Salesforce Select Partner · 30+ Salesforce certifications · 15+ years of team experience
Salesforce mobile apps for teams that work away from a desk.
We set up the Salesforce mobile app and Field Service mobile app, make them work offline, publish branded apps with Mobile Publisher, and build custom iOS, Android and React Native apps on the Salesforce Mobile SDK.
- 20+Enterprise implementations
- 15+Years of team experience
- 30+Salesforce certifications
- 5.0/5Client satisfaction (CSAT)
Proven Success With
30+ Salesforce certifications · 5.0/5 CSAT




















New to Salesforce mobile apps?
What is Salesforce mobile apps?
Briefcase Builder and LWC Offline keep chosen records and components working without signal, then sync changes when the device reconnects.
Mobile Publisher gives you a branded app in the stores, and the Salesforce Mobile SDK supports fully custom apps.
Where you start
Which Salesforce mobile option do you need?
Who will use the app, and where?
- Path 01Our own staff
Configure the Salesforce mobile app
Sales, service or operations staff who need records, approvals and updates on the move.
- Mobile-ready Lightning record pages
- Quick actions and LWC for jobs done on a phone
- Custom notifications for approvals
- Path 02Technicians in the field
Set up the Field Service mobile app
Technicians who work on site, often with weak or no signal.
- Work orders and service appointments
- Records primed for offline work
- Service reports and customer signatures
- Path 03Customers or partners
A branded or custom app
People outside your company who need their own app in the stores.
- Mobile Publisher for an Experience Cloud site
- Mobile SDK app for iOS, Android or React Native
- Sign-in with Salesforce identity
The right app for each group of users, running on the Salesforce data you already have
What we do
What do Salesforce mobile app development services include?
Each service leaves something your team keeps after we finish.
Salesforce mobile app setup
Mobile-ready pages, quick actions and navigation.
You keepMobile configuration in your orgLWC for mobile
Components built for small screens, the camera and the barcode scanner.
You keepComponents in your repositoryOffline setup
The records and components users need without signal.
You keepBriefcases and offline test planField Service mobile
Work orders, appointments and service reports on the device.
You keepMobile flows and app settingsMobile Publisher apps
A branded app from your Experience Cloud site or the Salesforce mobile app.
You keepStore listing and release checklistMobile SDK apps
Custom iOS, Android or React Native apps that sign in to Salesforce.
You keepApp source and build pipelineMobile security
Session, device and access settings for mobile users.
You keepMobile security settings recordRollout and training
Pilot groups, short guides and feedback from real users.
You keepUser guides and training deck
Mobile stack
What sits behind a Salesforce mobile app?
Five layers, from the device in a user's hand down to the org that holds the data.
- iPhone and iPad
- Android phones and tablets
- Salesforce mobile app
- Field Service mobile app
- Mobile Publisher app
- Mobile SDK app
- Lightning record pages
- Quick actions
- Lightning Web Components
- Flows
- Briefcase Builder
- LWC Offline
- SmartStore and Mobile Sync
- Salesforce org
- Permission sets
- Sharing
- APIs
Offline
How does Salesforce work offline on a mobile device?
A technician finishes a job in a basement with no signal. Nothing is lost, and the office sees the update when the phone reconnects.
- Technician
- Field Service app
- Device cache
- Salesforce
- Salesforce to Device cache: Primes the day's work orders
- Technician to Field Service app: Opens a job with no signal
- Field Service app to Device cache: Reads the records from the cache
- Technician to Field Service app: Completes the job and gets a signature
- Field Service app to Device cache: Saves the changes as drafts
- Device cache to Salesforce: Uploads the drafts when back online
- Salesforce to Field Service app: Confirms and refreshes the records
Which option
Salesforce mobile app, Mobile Publisher or a Mobile SDK app?
We build on all three. The right one depends on who uses the app and how much of it must be your own.
Salesforce mobile app
- Users are your employees
- Best fit
- Users are customers or partners
- Usually not the right app
- Your brand in the app stores
- No, it is the Salesforce app
- Custom screens
- Lightning Web Components
- Offline work
- Briefcases and LWC Offline
- Licensing
- Included with Salesforce licenses
Mobile Publisher
- Users are your employees
- Works, as a branded Salesforce app
- Users are customers or partners
- Best fit, from an Experience Cloud site
- Your brand in the app stores
- Yes
- Custom screens
- Site pages and components
- Offline work
- Check per feature
- Licensing
- Separate Mobile Publisher license
Mobile SDK app
- Users are your employees
- Works, with more effort
- Users are customers or partners
- Best fit for a fully custom app
- Your brand in the app stores
- Yes
- Custom screens
- Native or React Native screens
- Offline work
- SmartStore and Mobile Sync
- Licensing
- Open-source SDK; users still need Salesforce access
Salesforce sets licensing and pricing. The free review checks which option fits before anything is built.
How it runs
How does a Salesforce mobile project run?
Five phases, run as parallel workstreams. Your written proposal states the milestones.
- 01Discover
- 02Design
- 03Build
- 04Pilot
- 05Roll out
Users
Configuration
Development
Offline
Testing
Release
Cost and timing
What it costs and how long it takes
The review is free
A 60-minute architecture review of your Salesforce mobile setup, with a written plan you keep.
A fixed-scope proposal first
Before any work starts you get a written proposal: a fixed-scope project with milestones, or a monthly plan. You approve it, or you do not.
Timing follows scope
How long it takes depends on what is in scope. The proposal states the milestones, so you see the timeline before you commit.
Client stories
Client work we have delivered
Real engagements, described by industry. Each story covers the starting position, what we built and how we delivered it, end to end.
Commercial & Business ServicesA Subscription Estimator and Technical Library for Fire Protection ProfessionalsA Next.js web application for a fire protection business: a searchable technical library and estimator with role-based access, manufacturer filtering, PDF output and subscriptions, with AI product identification in development.Next.js · Custom web application · Authentication and roles · SubscriptionsRead the story
Communications, Media & TechnologyA Bilingual Knowledge Base That Answers Callers During a Major International EventA bilingual English and Japanese knowledge base for contact centre operators at a major international event: live answer suggestions, cross-language search with translated embeddings, operator content management and missing-question tracking.Custom AI · Vector search · Translated embeddings · Large language modelsRead the story
EducationOne Tutoring Calendar Across Salesforce and TeachWorksSalesforce development for an Australian tutoring provider: a custom session calendar, two-way TeachWorks appointment sync, attendance and completion mapping, and session notes into after-session reports.Salesforce Platform · Lightning Web Components · Apex · TeachWorks APIRead the story Client reviews
What clients say about working with our architects
See how teams describe working with SynconAI, from first scope to production delivery.
Salesforce Select Partner30+ Salesforce certificationsDelivery from Delaware & Sydney, worldwide
Simply Outstanding
“SynconAI Consulting are Simply the Best in the Business When it comes to Salesforce implementation and AI-powered solutions, SynconAI are in a league of their own. Their expertise, dedication, and ability to deliver results that truly move the needle sets them apart from every other consulting partner we've worked with. What they achieved with our Sales Cloud, Service Cloud, and custom Agentforce agent has completely transformed how we operate streamlining our pipelines and our customer service, and automating tasks that used to consume hours of our team's time. They don't just implement technology they transform businesses. If you want the best, you work with their team.”
“I had a very urgent deadline for our project reporting to be delivered and needed to build the module, dashboard and output reports in Salesforce. SynconAI were very responsive - they met with me online, responded to my emails quickly and took calls - whatever was needed to progress the work quickly. We are thrilled with the outcome and will continue to work with SynconAI in the future to continue to build our Salesforce capability and platform.”
“The team at SynconAI were fantastic, and promptly delivered on each project. They were able to guide us through every stage and made sure we were satisfied with the outcomes on multiple scopes of work.”
“They have been great and helping us transform out business by bringing what I conceptualize to life. Great at translating process/workflow needs into a solution. Been a pleasure work with and they're a critical part of our team and will be instrumental into bringing about my vision.”
“Working with SynconAI was a seamless and highly professional experience from start to finish. They took the time to deeply understand our business processes before designing and implementing a Salesforce solution tailored specifically to our operational needs. The team demonstrated strong technical expertise across Salesforce configuration, automation, integrations, reporting, and user experience design.”
Frequently asked questions
Salesforce mobile apps, answered.
Straight answers about the Salesforce mobile app, offline work, Mobile Publisher and the Mobile SDK.
Setting up and building mobile access to Salesforce: the Salesforce mobile app, offline access, the Field Service mobile app, branded apps with Mobile Publisher, and custom apps on the Mobile SDK.
Yes, the app is included with Salesforce user licenses. Some offline and security features need extra licenses, and Salesforce sets those terms.
Yes. Briefcase Builder sets which records stay on the device, and LWC Offline lets Lightning Web Components work without signal. Changes are kept as drafts and sync when the device reconnects.
A Salesforce product that turns an Experience Cloud site, or a branded version of the Salesforce mobile app, into your own app in the Apple App Store and Google Play. It is licensed separately.
Salesforce's open-source toolkit for custom apps on iOS, Android and React Native. It handles Salesforce sign-in, API calls, and offline data with SmartStore and Mobile Sync.
Usually, yes. The Field Service mobile app is built for work orders, service appointments, service reports and offline work on site.
Yes. In the Salesforce mobile and Field Service apps, Lightning Web Components can use device features such as the barcode scanner through Salesforce's mobile capability APIs.
With a free 60-minute architecture review. We look at who needs mobile access and how they work, then send a written plan.
Salesforce, Lightning, Experience Cloud, Field Service and Mobile Publisher are trademarks of Salesforce, Inc. iOS, iPhone, iPad and App Store are trademarks of Apple Inc. Android and Google Play are trademarks of Google LLC. React Native is a trademark of Meta Platforms, Inc. SynconAI is an independent consulting firm; apart from its Salesforce partner status, it is not affiliated with or endorsed by these companies.
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