An AI solution is AI applied to one business job: an assistant, an agent, an AI feature in an app or an automation.
Salesforce Select Partner · OpenAI Select Partner · Architect-led
AI solutions for business, from the first use case to agents in production.
We help you choose where AI pays off, then build, connect and govern it: assistants, AI features, agents and automations that work on your own data and systems.
Find your starting point
- 15+Years of team experience
- 20+Enterprise implementations
- 60 minFree AI solutions review, with a written plan
- 5.0/5Client satisfaction (CSAT)
Proven Success With
5.0/5 CSAT
New to an AI solution?
What is an AI solution?
It works on your own data and systems, so answers and actions reflect your customers, products and policies.
It is governed: a named owner, a risk tier, human approval where it matters, and tests before every release.
Where you are starting from
Where should you start with AI?
Most organizations are in one of three places. Each has a different first step.
Where are you with AI today?
- Path 01Still deciding
Plan first
Leaders want AI, but nobody has agreed where it pays or what it needs. Start with AI strategy and roadmap.
- Use cases found and ranked
- Data, skills and governance checked
- A roadmap with a business case
- Path 02Pilots that stalled
Get one into production
A prototype did well in a demo but never reached real users. Start with generative AI or custom development.
- Grounded in your own data
- Tested against real cases
- Deployed with monitoring
- Path 03Ready to automate work
Put agents to work
A process runs by hand across several systems. Start with AI agents and systems integration.
- Platform chosen by where the work lives
- Human approval on steps that commit
- Connected to your systems
One AI use case live, measured and owned, with a plan for the next
What we do
What AI work can SynconAI do for you?
Eight areas, delivered by one team, so strategy, build and governance stay connected.
AI strategy and roadmap
01Use cases ranked, readiness checked and a roadmap leadership can fund.
Generative AI for business
02Search, summaries, drafting and document processing on your content.
Custom AI application development
03AI features and apps built, tested and run in production.
AI agents on any platform
04Agentforce, Claude, OpenAI, n8n or Copilot Studio, with approvals.
Connecting AI to your systems
05CRM, ERP, help desk and warehouse through APIs and MCP.
AI governance
06Policy, risk tiers, decision rights and audit evidence.
Salesforce Agentforce
07Readiness, Roadmap, Agent Pilot and Launch Program.
Support and tuning
08Prompts, tests and integrations kept current.
The AI stack
What does an AI solution consist of?
Four layers we plan together, from the rules at the top to the systems underneath. A gap in any one of them stalls the project.
- AI policy
- Risk tiers
- Human approval
- Audit logs
- Assistants
- Agents
- AI features in apps
- Automations
- OpenAI
- Anthropic Claude
- Google Gemini
- Open-weight models
- CRM and ERP
- Knowledge bases
- Data warehouse
- APIs and MCP
Find your fit
Which kind of AI work do you need?
Start from what you want to happen. Each goal leads to one place to begin.
You want to: Know where AI pays off
Where we start: AI strategy and roadmap
What you get: Ranked use cases, a business case and a roadmap
You want to: Let staff find answers in company documents
Where we start: Generative AI for business
What you get: A grounded assistant that cites its sources
You want to: Add an AI feature to your own product
Where we start: Custom AI application development
What you get: A tested feature in production, with monitoring
You want to: Have AI take steps across systems
Where we start: AI agents on any platform
What you get: An agent with approval steps and an audit trail
You want to: Give AI safe access to CRM, ERP or help desk
Where we start: Connecting AI to your systems
What you get: APIs, MCP servers and event triggers with access control
You want to: Set rules before AI spreads
Where we start: AI governance consulting
What you get: Policy, risk tiers and decision rights
Build or use
Should you use AI inside your existing apps or build your own?
Three ways to put AI to work. Many organizations use more than one.
AI inside apps you own
- Examples
- Agentforce in Salesforce, Copilot Studio in Microsoft 365
- Fastest start
- Usually, if the app already has the data
- Where data is processed
- In the vendor platform, under its terms
- Work that crosses many systems
- Best within that app
- Who keeps it running
- The vendor, plus your configuration
Built on a model API
- Examples
- OpenAI, Claude or Gemini through their APIs
- Fastest start
- After a short build
- Where data is processed
- At the model provider or your cloud, under contract
- Work that crosses many systems
- Yes, through integrations
- Who keeps it running
- Your team or ours
Open-weight model you host
- Examples
- Llama, Mistral, Gemma or gpt-oss on your servers
- Fastest start
- Slowest, hosting comes first
- Where data is processed
- On infrastructure you control
- Work that crosses many systems
- Yes, through integrations
- Who keeps it running
- Your team or ours, including the model hosting
Not sure? The free review maps each use case to the right option before anything is built.
How it runs
How does an AI program run with SynconAI?
Three stages, each agreed in a written proposal as a fixed-scope project with milestones or a monthly plan.
- Assess
Pick the work worth doing.
- Use cases found and ranked
- Data and access checked
- Platform and model chosen
- Business case written
- Prove
One use case live with real users.
- Built on your data
- Tested against real cases
- Approval steps and logs in place
- Results measured against the baseline
- Scale
More use cases on the same foundation.
- Integrations and tools reused
- Governance applied to each new use
- Monitoring and tuning
- Your team trained to run it
Cost and timing
What it costs and how long it takes
The review is free
A 60-minute architecture review of your AI setup, with a written plan you keep.
A fixed-scope proposal first
Before any work starts you get a written proposal: a fixed-scope project with milestones, or a monthly plan. You approve it, or you do not.
Timing follows scope
How long it takes depends on what is in scope. The proposal states the milestones, so you see the timeline before you commit.
Client stories
Client work we have delivered
Real engagements, described by industry. Each story covers the starting position, what we built and how we delivered it, end to end.
Communications, Media & TechnologyFour Production AI Systems for a Japanese Contact Centre OperatorCustom AI for a Japanese contact centre operator: recorded and live Japanese call transcription, 16-field emergency form extraction with human review, a bilingual knowledge base, and realtime operator assistance.Custom AI · Speech-to-text · Large language models · Vector searchRead the story 
Financial ServicesAI Deal Matching That Screens Companies Against Every Investor MandateSales Cloud, Agentforce, Data 360 and Prompt Builder for a US private equity advisory firm: mandates, AI first-pass ranking, deep scoring with rationale, and deals created from approved matches.Sales Cloud · Agentforce · Data 360 · Prompt BuilderRead the story 
Financial ServicesSelf-Hosted AI Research Infrastructure Behind a Salesforce Deal EngineSelf-hosted AI agent infrastructure for a US private equity advisory firm: n8n workflows, PostgreSQL, web research and Google Drive mandate documents, deployed with Coolify and writing results back to Salesforce.n8n · PostgreSQL · Coolify · FirecrawlRead the story Client reviews
What clients say about working with our architects
See how teams describe working with SynconAI, from first scope to production delivery.
Salesforce Select Partner30+ Salesforce certificationsDelivery from Delaware & Sydney, worldwide
Simply Outstanding
“SynconAI Consulting are Simply the Best in the Business When it comes to Salesforce implementation and AI-powered solutions, SynconAI are in a league of their own. Their expertise, dedication, and ability to deliver results that truly move the needle sets them apart from every other consulting partner we've worked with. What they achieved with our Sales Cloud, Service Cloud, and custom Agentforce agent has completely transformed how we operate streamlining our pipelines and our customer service, and automating tasks that used to consume hours of our team's time. They don't just implement technology they transform businesses. If you want the best, you work with their team.”
Sales CloudService CloudAgentforce
Jack BennettConsumer Goods & Retail · United States
“I had a very urgent deadline for our project reporting to be delivered and needed to build the module, dashboard and output reports in Salesforce. SynconAI were very responsive - they met with me online, responded to my emails quickly and took calls - whatever was needed to progress the work quickly. We are thrilled with the outcome and will continue to work with SynconAI in the future to continue to build our Salesforce capability and platform.”
Sales CloudService CloudNonprofit Cloud
Salesforce Managed ServicesAustraliaSalesforce Verified
“The team at SynconAI were fantastic, and promptly delivered on each project. They were able to guide us through every stage and made sure we were satisfied with the outcomes on multiple scopes of work.”
Sales CloudSlackFlowAgentforceMuleSoft
ManufacturingAustraliaSalesforce Verified
“They have been great and helping us transform out business by bringing what I conceptualize to life. Great at translating process/workflow needs into a solution. Been a pleasure work with and they're a critical part of our team and will be instrumental into bringing about my vision.”
Sales CloudFinancial Services CloudArchitectureAI
Financial ServicesUnited StatesSalesforce Verified
“Working with SynconAI was a seamless and highly professional experience from start to finish. They took the time to deeply understand our business processes before designing and implementing a Salesforce solution tailored specifically to our operational needs. The team demonstrated strong technical expertise across Salesforce configuration, automation, integrations, reporting, and user experience design.”
SalesforceExperience CloudCustom DevelopmentAutomationReporting
Salesforce ImplementationSalesforce Verified
Frequently asked questions
AI solutions, answered.
Straight answers about where to start, which models we use, partners, safety and pricing.
AI applied to a specific business job: an assistant, an agent, an AI feature or an automation, connected to your data and governed. We plan, build and run them.
With one use case that has a clear owner, available data and a result you can measure. If you have no shortlist yet, start with AI strategy and roadmap.
OpenAI, Anthropic Claude, Google Gemini and open-weight models such as Llama, Mistral and Gemma. We choose per use case on quality, cost, data terms and hosting.
Both. SynconAI is an OpenAI Select Partner and a Salesforce Select Partner. We also build with Claude, Gemini, Copilot Studio and open-weight models.
Yes. We run Agentforce Readiness, Roadmap, Agent Pilot and Launch Program engagements, and two of our Agentforce agents are live on a real Salesforce org.
Every use case gets a risk tier, a named owner, human approval on steps that commit, tests before release and logs after. Our AI governance practice sets the rules.
As a fixed-scope project with milestones or a monthly plan, agreed in a written proposal before anything starts. The plans are on our pricing page.
Yes. We build alongside your developers and architects and hand over the tests, runbooks and documentation they need to run and change it.
OpenAI and gpt-oss are trademarks of OpenAI. Claude and Anthropic are trademarks of Anthropic, PBC. Gemini and Gemma are trademarks of Google LLC. Llama is a trademark of Meta. Mistral is a trademark of Mistral AI. Microsoft Copilot Studio is a trademark of Microsoft. Salesforce and Agentforce are trademarks of Salesforce, Inc. n8n is a trademark of n8n GmbH. SynconAI is an independent consulting firm; apart from its Salesforce and OpenAI partner status, it is not affiliated with or endorsed by these companies.
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