Field service AI agents for Salesforce

• Live demo

  Repair Booking Agent

  Books repairs at any hour and sends emergencies straight to Dispatch.

  • Agentforce
  • Service Cloud
  • Field Service

  • Website chat

  Talks to customers
• Live demo

  Job Wrap-up Agent

  Turns one technician's note into the report, parts and customer email.

  • Agentforce
  • Field Service

  • Field Service app

  Works with your team
• Live demo

  Parts and Inventory Check Agent

  Finds the part on every van and shelf, and protects the next job.

  • Agentforce
  • Field Service

  • Field Service app

  Works with your team
• Coming soon

  Warranty and Asset Lookup Agent

  Takes a serial number and returns warranty status, entitlement, service history and a suggested next action.

  • Agentforce
  • Service Cloud
  • Field Service

  • Slack
  • Field Service app
  • Salesforce

  Works with your team
• Coming soon

  Quote-to-Site-Visit Agent

  Collects scope and photos for a trade inquiry, gives an indicative price range from your rules and books the estimator.

  • Agentforce
  • Sales Cloud

  • Website chat
  • WhatsApp

  Talks to customers
• Coming soon

  Inspection Checklist Agent

  Walks an inspector through a site inspection one item at a time, records results with notes and photos.

  • Agentforce
  • Field Service

  • Slack
  • Field Service app

  Works with your team

Need the platform set up or fixed first? See our Salesforce Field Service implementation.

• What is a field service AI agent?

  A field service AI agent is an Agentforce agent that works inside Salesforce Field Service. It books visits only into times your schedule really has, writes up jobs from what the technician says, checks parts and warranty, and sends emergencies straight to Dispatch, using only actions you approve. SynconAI builds 6 of them for teams across the United States, Australia and globally; the Repair Booking Agent and the Job Wrap-up Agent and the Parts and Inventory Check Agent have live demos on a real Salesforce org.

• Which field service AI agents does SynconAI build?

  Repair Booking Agent, Job Wrap-up Agent, Parts and Inventory Check Agent, Warranty and Asset Lookup Agent, Quote-to-Site-Visit Agent, Inspection Checklist Agent.

• Does Agentforce work in the Salesforce Field Service mobile app?

  Yes. The Job Wrap-up Agent runs inside the Field Service mobile app: the technician speaks or types what was done, and the agent prepares the job report, parts used and customer email for a single approval. Nothing is saved before the technician approves.

• Can an AI agent check parts and van stock in Salesforce Field Service?

  Yes. The Parts and Inventory Check Agent answers in the Field Service app from the technician's own van, every warehouse after its emergency reserve and colleagues' vans nearby. It suggests only approved substitutes, keeps the last part for a later job that needs it, and requests nothing until the technician approves.

• Can an AI agent book field service appointments?

  Yes. The Repair Booking Agent offers only windows that Field Service scheduling returns for your territory, and confirms a booking only after Field Service has scheduled it with a technician. A reported hazard never becomes a normal booking; it goes to Dispatch as a Critical work order.

• Do you build field service AI agents for teams in the United States, Australia and other countries?

  Yes. Client ownership sits in the United States and in Australia, and we deliver globally from Delaware and Sydney under the same architects. Each agent is built in your own Salesforce org.

• Can I see one working?

  Yes. Repair Booking Agent and Job Wrap-up Agent and Parts and Inventory Check Agent have a film of a real run on a Salesforce org. The others are coming soon and are designed in full.

• Can you change an agent to fit our process?

  Yes. Every agent is configured to your rules, your wording and your data, and we can build one that is not in the library.