Doti licence cost after the Salesforce acquisition

A buyer who goes looking for a Doti price list finds that the trail runs out quickly. When we read doti.ai on 13 October 2026 it redirected to Slack's own site. There is no Doti order form, no Doti edition ladder and no Doti meter to negotiate. The company is gone as a storefront. What remains is the thing Salesforce said it bought the company for, and that thing is sold inside Slack.

Salesforce's announcement describes Doti as "an agentic enterprise search company" and says Slack will be the conversational interface for the search layer it is building across the platform. The completion record is a single dated sentence: "Salesforce completed its acquisition of Doti on December 1, 2025." That sentence settles ownership. It does not settle what you pay, so this guide works from the places where Salesforce and Slack do publish numbers.

#What you actually buy today

Think of it as two questions. The first is which Slack plan includes search that reaches beyond Slack itself. The second is whether you already own that plan through another Salesforce contract.

On Slack's pricing page, the feature described as "Search across connected apps, databases and systems with enterprise search." is ticked on one plan only, Enterprise+. AI search, which answers questions from conversations and shared files, is ticked on Business+ and Enterprise+ in the comparison table. That split is the practical licence boundary. Search over Slack content is a Business+ conversation. Search over your other systems, which is the Doti idea, is an Enterprise+ conversation.

I am reading the Slack page here, not a Doti document. Salesforce has not said in the sources we could find that every Doti capability now ships in Enterprise+ search, and we will not pretend otherwise. What the evidence supports is narrower and more useful: the enterprise search feature Slack sells is the commercial home for this work, and Enterprise+ is where it is listed.

#Slack list prices, read 13 October 2026

Slack publishes seat prices for three paid tiers and a free one. The figures below are US dollars as the page showed them, per user per month, and Slack notes that promotional discounts for new teams come and go.

Source: Slack pricing, read 13 October 2026. The page prices in US dollars; confirm the currency and tax treatment on your own quote.

Two things stand out. The annual discount is real but modest, roughly a sixth off Pro and Business+. And the plan that carries the feature you probably care about is the one without a number. Anyone who tells you what Doti-style search costs per seat is either quoting Business+ and ignoring the feature gap, or inventing an Enterprise+ figure.

For a sense of scale, a 200-person organisation on Business+ with annual billing is 200 times $15 times 12, which is $36,000 a year at list. That is arithmetic on a published rate, useful as a floor for the conversation. It is not the cost of enterprise search, because that feature is not in the plan.

#How Slack counts a seat

Slack's billing rule is friendlier than most enterprise software, and it matters for a search tool whose users may be occasional. The page says: "Members who take an action in Slack at any time within a 28-day period will be considered active for billing purposes." If someone you have already paid for goes quiet, Slack adds a prorated credit for the unused time, and new members are charged a prorated amount for the rest of the billing period.

Read that as a right-sizing aid. You do not need to guess the number of searchers on day one and defend it for a year. Seats track people who act in a 28-day window. The exception to check is a contracted commitment. If your Enterprise+ agreement sets a minimum seat count or a fixed annual figure, the 28-day rule may only lower what you owe on paper while the commitment stays. Ask how the active-member rule interacts with the order form before assuming it.

#Sales Cloud suites that already carry Slack

This is where many Salesforce customers will find they own more than they think. Salesforce's Sales pricing page states plainly that "Sales Cloud pricing follows a per-user, per-month subscription model." and lists the suites in US dollars per user per month: Starter Suite 25, Pro Suite 100, Core 195, Advanced 395 and Max 550. The Australian dollar view on the same page shows Core at AU$273 and Max at AU$770.

Within the feature table, the Slack row reads Slack Free for the three lower suites, Slack Business+ for Core and Advanced, and Slack Enterprise+ for Max. If that table holds in your contract, a Max customer already has the plan that lists enterprise search, and a Core or Advanced customer has Business+ and its AI search.

Do not treat the table as an entitlement. It is a marketing page, it says it is provided for information only and subject to change, and older contracts predate the suite names. The right move is to ask your account executive which Slack plan your order form names, for which users, and whether the Slack seats are named users or a pool. That one answer can save you from buying a second Slack licence for people who already have one.

#Flex Credits and Slackbot

Slack's page adds a second meter that belongs in any search business case. It says existing Salesforce customers on Slack Free and Pro invoice subscriptions can get access to Slackbot, and that Business+ customers on invoice subscriptions can raise their Slackbot message limits by purchasing Flex Credits through Salesforce. It also says to get in touch with your sales executive to buy them.

Flex Credits are the consumption unit Salesforce uses across Agentforce and Data 360. On the Data 360 pricing page they list at $500 per 100,000 credits, a rate that works out to half a cent a credit. Slack does not publish how many credits a Slackbot message uses, so we cannot turn that into a per-question price and you should be wary of anyone who does. What the page does establish is that conversational AI inside Slack can carry a usage meter on top of the seat price. Put that on the question list.

#What actually sets an enterprise search quote

Enterprise+ is quote-only, so the useful thing to know is what the quote will be built from. These are the factors to put in front of the account team, framed as questions rather than claims about what Salesforce charges.

How many people need search beyond Slack, and how many only need to find Slack messages? That decides whether Business+ is enough for most of the organisation. Which systems must be searched, and does each need a connector that Slack provides or one you must build? Whether a source system charges for API access is a separate matter that belongs on that vendor's contract, and it is easy to forget until a connector starts making thousands of calls.

Whose identity does a search run as? Enterprise search is only safe if results respect source permissions, which is a design and testing question for the Doti, Slack and enterprise search page rather than a licence line, but a vendor that cannot explain it should not be priced yet. Finally, ask whether AI features are metered in credits, bundled in the seat, or both, and in which currency each is billed.

#Right-sizing the licence

Start from behaviour, not headcount. Pull a month of Slack activity and count members who acted at least once. That is the figure Slack itself bills on, so it is the honest base. Then split it into people who need search over outside systems and people who do not. If the first group is small, the sensible question is whether Enterprise+ for everyone is proportionate or whether a different arrangement is available. Ask; do not assume.

Three traps to price in. A free tier is not a pilot: Free keeps only 90 days of message history and does not carry enterprise search, so a trial on Free proves little about the feature you are buying. A quote that quietly assumes every employee is a seat will overstate cost for a workforce with many occasional users. And a quote that counts only today's connected sources will grow when the second and third systems are added, so ask what a new connector does to the price.

#Comparing two offers

Most buyers will be weighing a Slack Enterprise+ quote against either an existing Salesforce bundle or a standalone enterprise search product from another vendor. Put both on the same sheet. For each offer record the unit (seat, credit, query or source), the committed quantity, the true-up rule for exceeding it, the term, the renewal uplift cap and what happens to your data if you leave. Then convert each to a year-one and a year-three total using the same user count.

A comparison that ranks the two on seat price alone will mislead you. One may include connectors and the other charge for them. One may meter AI usage in credits that are purchased separately. Insist that every line the vendor says is included is written into the order form, not left in a deck.

#Contract and renewal mechanics

Salesforce notes that "Most Salesforce products use annual contracts, but Salesforce subscription terms vary." and Slack lets you switch billing cycles or move to invoicing. For a search deployment, the clauses that matter are the term length, the renewal price protection, the process for adding seats mid-term and the position on downgrades. Because Slack credits inactive seats, ask whether the credit applies under a committed term or only on self-serve monthly billing.

If you are folding Slack into a Salesforce renewal, check that the Slack line has its own start and end date. Mismatched terms are how a customer ends up paying for the same people twice.

#A first-year budget skeleton

Put the known numbers on one sheet and leave the unknown ones visibly empty. For 150 people on Business+ with annual billing, the list arithmetic is 150 times $15 times 12, which is $27,000 a year. Add a line for Flex Credits if you want Slackbot at higher limits, with the quantity left blank until Salesforce confirms the consumption rate. Add a line for Enterprise+ only if you have a quote, because an assumed figure will anchor the whole negotiation. Then add the non-licence costs that surround a search rollout: connector configuration, permission testing against each source system, and training.

A blank cell is more honest than a guess, and it tells the approver exactly which question is outstanding.

#Where this page stops

This is the licence view. The other questions have their own pages. For the deal itself see what happened to Doti. For how a search reply is built from your sources and identities, see integrating Doti with Salesforce. For leaving a Doti arrangement, see should you migrate from Doti. The scope and implementation work is on Doti, Slack and enterprise search.

#The short version for procurement

Write down four lines. Salesforce completed the Doti acquisition on 1 December 2025. Doti is not sold separately; the search capability is listed under Slack Enterprise+. Business+ lists at US$15 per user per month annually and Enterprise+ is quote-only. Ask your account executive which Slack plan your current Salesforce order already includes, whether Flex Credits apply to the AI features you want, and how the active-member billing rule works under a committed term. Everything else is negotiation.