Commercial & Business Services
One inbox, every quote request tracked.
We gave every request one tracked record from the first email to the quote, so nothing is lost and the team can see what is waiting.
- 50% fasterQuotation response time
- 90% within SLACustomer inquiry resolution
- 40% reductionMissed inquiries
KPI targets set for this engagement.
ChatGPT
Claude
Google AI
Copilot
Commercial & Business ServicesThe full case study
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The full case study covers what was built, how it was delivered and what it changed. We keep it behind a short form: leave your details, we send it to you, and an architect can walk you through it one to one.
Request the case studyReal delivery work, written up by industry. The organisation’s identity and the detail of its systems stay private.
How we help
We gave every request one tracked record from the first email to the quote, so nothing is lost and the team can see what is waiting.
Before and after
| Area | Before | After |
|---|---|---|
| Requests | Scattered across shared inboxes | One tracked record each |
| Ownership | Whoever saw it first | A named owner from the start |
| Visibility | Nobody sure what was waiting | A clear view of open requests |
Results
- No request slips through unanswered
- Customers hear back faster and more consistently
- Managers can see the workload at a glance