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Commercial & Business Services

Case study · Delivered work

Three clouds, one process.

We led the phase that joined them into one customer process.

  • 30% reductionSales cycle duration
  • 99%Quote accuracy
  • 35% improvementOrder processing efficiency

KPI targets set for this engagement.

A project team reviewing a planning board togetherCommercial & Business Services

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How we help

We led the phase that joined them into one customer process.

Before and after

AreaBeforeAfter
ProcessSales, service and quoting apartOne customer process
HandoversLost between teamsCarried on the record
ChangeEvery cloud changed separatelyDesigned and released together

Results

  • Fewer gaps between teams
  • Quotes and service that match what was sold
  • A platform ready for the next phase

The thinking behind this

Related reading

Where this sits

Salesforce for Large Enterprises

This work is delivered through our salesforce for large enterprises practice.

Talk to us about multi-cloud delivery

More delivery

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