Three clouds, one process.
We led the phase that joined them into one customer process.
- 30% reductionSales cycle duration
- 99%Quote accuracy
- 35% improvementOrder processing efficiency
KPI targets set for this engagement.
Commercial & Business ServicesThe full case study
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The full case study covers what was built, how it was delivered and what it changed. We keep it behind a short form: leave your details, we send it to you, and an architect can walk you through it one to one.
Request the case studyReal delivery work, written up by industry. The organisation’s identity and the detail of its systems stay private.
How we help
We led the phase that joined them into one customer process.
Before and after
| Area | Before | After |
|---|---|---|
| Process | Sales, service and quoting apart | One customer process |
| Handovers | Lost between teams | Carried on the record |
| Change | Every cloud changed separately | Designed and released together |
Results
- Fewer gaps between teams
- Quotes and service that match what was sold
- A platform ready for the next phase
