Sales, parts and service on one customer record.
We brought them together on one customer record.
- 40% reductionQuotation preparation time
- 99%Product data accuracy
- 30% fasterService case resolution time
KPI targets set for this engagement.
ManufacturingThe full case study
Want to see how it was done?
The full case study covers what was built, how it was delivered and what it changed. We keep it behind a short form: leave your details, we send it to you, and an architect can walk you through it one to one.
Request the case studyReal delivery work, written up by industry. The organisation’s identity and the detail of its systems stay private.
How we help
We brought them together on one customer record.
Before and after
| Area | Before | After |
|---|---|---|
| Customer view | Split across records | One customer record |
| Parts and service | Invisible to sales | Visible to every team |
| Quoting | Built from several sources | One catalogue behind it |
Results
- Every team sees the whole customer
- Faster, more accurate quotes
- More cross-sell conversations
