Every crane job scheduled, dispatched and on record.
We gave every job one scheduled, dispatched and recorded path.
- 88%First-time service resolution
- 35% fasterService response time
- 96%Work-order completion rate
KPI targets set for this engagement.
ManufacturingThe full case study
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How we help
We gave every job one scheduled, dispatched and recorded path.
Before and after
| Area | Before | After |
|---|---|---|
| Scheduling | Spreadsheets and phone calls | One scheduled path per job |
| Dispatch | Hard to see who was where | One view of the team |
| Records | Incomplete after the visit | Every job on record |
Results
- Technicians spend more time on the job
- Customers get clearer timings
- A complete service history
