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Manufacturing

Case study · Delivered work

Every crane job scheduled, dispatched and on record.

We gave every job one scheduled, dispatched and recorded path.

  • 88%First-time service resolution
  • 35% fasterService response time
  • 96%Work-order completion rate

KPI targets set for this engagement.

An overhead crane above the floor of a large industrial facilityManufacturing

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How we help

We gave every job one scheduled, dispatched and recorded path.

Before and after

AreaBeforeAfter
SchedulingSpreadsheets and phone callsOne scheduled path per job
DispatchHard to see who was whereOne view of the team
RecordsIncomplete after the visitEvery job on record

Results

  • Technicians spend more time on the job
  • Customers get clearer timings
  • A complete service history

The thinking behind this

Related reading

Where this sits

Salesforce Field Service

This work is delivered through our salesforce field service practice.

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More delivery

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