Four AI systems in production, in Japanese.
We delivered AI for live calls and kept it accurate with local vocabulary and content the operators own.
- 97%Transcription accuracy
- 65% reductionCall documentation time
- 40% increaseOperator productivity
KPI targets set for this engagement.
Communications, Media & TechnologyThe full case study
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The full case study covers what was built, how it was delivered and what it changed. We keep it behind a short form: leave your details, we send it to you, and an architect can walk you through it one to one.
Request the case studyReal delivery work, written up by industry. The organisation’s identity and the detail of its systems stay private.
How we help
We delivered AI for live calls and kept it accurate with local vocabulary and content the operators own.
Before and after
| Area | Before | After |
|---|---|---|
| AI | Demos that did not survive real calls | Systems running in production |
| Language | Accuracy dropped on local terms | Tuned to local vocabulary |
| Control | Black box | Operators review and own the output |
Results
- Operators spend less time on paperwork
- Accuracy that improves with use
- AI the team trusts
