The consultation form fills itself while the operator listens.
We built live extraction so the form fills itself while the operator listens, with the operator in control.
- 97%Transcription accuracy
- 65% reductionCall documentation time
- 40% increaseOperator productivity
KPI targets set for this engagement.
Healthcare & Life SciencesThe full case study
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The full case study covers what was built, how it was delivered and what it changed. We keep it behind a short form: leave your details, we send it to you, and an architect can walk you through it one to one.
Request the case studyReal delivery work, written up by industry. The organisation’s identity and the detail of its systems stay private.
How we help
We built live extraction so the form fills itself while the operator listens, with the operator in control.
Before and after
| Area | Before | After |
|---|---|---|
| Forms | Typed up during and after the call | Filled while the operator listens |
| Accuracy | Depended on note-taking | Reviewed and approved by the operator |
| Focus | Split between caller and keyboard | On the caller |
Results
- Less time on paperwork per call
- More attention on the person calling
- Consistent, complete records
