Commercial & Business Services
One booking flow, from the first call to the next event.
We connected booking to the follow-up, so each customer hears the right message at the right time.
- 50% fasterEvent booking turnaround
- 25% increaseCustomer engagement rate
- 40% reductionAdministrative workload
KPI targets set for this engagement.
ChatGPT
Claude
Google AI
Copilot
Commercial & Business ServicesThe full case study
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How we help
We connected booking to the follow-up, so each customer hears the right message at the right time.
Before and after
| Area | Before | After |
|---|---|---|
| Bookings | Taken by hand | A guided booking flow |
| Follow-up | Sent from a separate tool | Triggered by the booking itself |
| Customer experience | Messages out of step | The right message at the right time |
Results
- Less admin for coordinators
- More consistent customer communication
- Every booking leads to the next conversation