Consumer Goods & Retail
From sandbox to a governed AI agent in production.
We took it from a test to a governed agent in production, with the controls a consumer brand needs.
- 40% fasterCustomer response time
- 95%Customer satisfaction score
- 25% reductionService handling costs
KPI targets set for this engagement.
ChatGPT
Claude
Google AI
Copilot
Consumer Goods & RetailThe full case study
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How we help
We took it from a test to a governed agent in production, with the controls a consumer brand needs.
Before and after
| Area | Before | After |
|---|---|---|
| AI agent | Stuck in testing | Live and governed in production |
| Controls | Unclear what it could touch | Access limited to its job |
| Confidence | Nobody ready to sign it off | Tested against a defined job |
Results
- AI in front of customers, safely
- A repeatable path for the next agent
- Clear ownership after go-live