Role Overview

You are the senior consulting lead on SynconAI programs: the person who runs discovery, shapes requirements, designs the solution with an architect, configures the platform, and stays accountable through UAT and adoption. You translate messy operational reality into Salesforce designs that scale, instead of stacking one-off automations that collapse at the next release.

What You'll Work On

Sales Cloud and Service Cloud implementations and enhancements
Discovery workshops, process maps, and solution design packs
Declarative configuration, Flow automation, and data model design
Security model, sharing, and persona-based access
UAT, training support, and post-go-live adoption coaching

What You'll Do

Facilitate discovery workshops that surface current-state pain, constraints, and success measures.
Map end-to-end processes and challenge requests that recreate broken process inside Salesforce.
Write clear requirements and solution options that an architect and developer can execute without guesswork.
Design scalable data models, record types, page layouts, and Lightning app experiences.
Configure Salesforce declaratively and build Flow automation with fault paths and maintainability in mind.
Define security, sharing, and persona access that match how the client actually operates.
Partner with developers on what must be Apex versus what should stay declarative.
Plan and support UAT: scripts, defect triage, and sign-off criteria tied to acceptance.
Manage stakeholders through scope trade-offs without theatrical status theatre.
Drive adoption: training outlines, champion enablement, and early-life support.
Keep delivery documentation current so handoff to managed services is clean.
Protect architectural intent when late requests would create long-term org debt.

What You'll Bring

5+ years as a Salesforce consultant or solution consultant on implementation programs.
Strong discovery, process mapping, requirements, and stakeholder management skills.
Hands-on configuration depth across Sales Cloud and/or Service Cloud, including Flow and security.
Consulting delivery experience from discovery through UAT and go-live.
Clear written and spoken English; comfortable leading workshops with AU mid-market clients.
Authorized to work remotely in Australia, with Sydney overlap preferred.

Salesforce Expertise

Discovery methods and process mapping that survive client scrutiny
Solution design for Sales/Service: objects, automation boundaries, and UX
Flow design (record-triggered, screen, subflows) with error handling
Data modelling, duplicate strategy, and migration-aware design
Profiles/permission sets, sharing rules, and role hierarchy trade-offs
UAT planning, adoption planning, and release readiness checklists

Preferred Certifications

Salesforce Administrator
Salesforce Sales Cloud Consultant and/or Service Cloud Consultant
Salesforce Business Analyst (helpful, not a substitute for delivery depth)

Nice to Have

Experience Cloud or Field Service adjacent delivery
Industry exposure in manufacturing, commercial services, or healthcare
Light Apex literacy sufficient to review developer estimates
Change management or enablement program experience

How We Work

Architect-led delivery: solution decisions are reviewed before they become irreversible org debt.
Ownership from discovery through production, not hand-offs that strand the next person.
Documentation, testing, and knowledge transfer are part of done, not optional extras.
You work with multi-shore pods under one architecture standard across USA and Australia hubs.

Location & Working Model

Remote, full-time. Hiring in Australia with Sydney as the stated base for timezone overlap. Client workshops typically align to AEST/AEDT business hours.

Working model: Remote
Employment: Full-time
Hiring geography: Australia (Sydney overlap preferred)
Expect overlap with AEST/AEDT client hours and AU delivery rituals.

What Success Looks Like

Discovery outputs are specific enough that build work does not stall on ambiguity.
Configured solutions match the agreed process and do not require silent Apex rewrites later.
UAT passes against written acceptance criteria, not verbal memory.
Client champions can operate day-one processes without constant consultant presence.

Application

Share your details below. Include a CV / resume link and the Salesforce experience that matches this role.