Role Overview

This is SynconAI’s senior technical design authority role. You set multi-cloud architecture, integration patterns, identity and security posture, and AI solution design (including Agentforce) with grounding, guardrails, and human-in-the-loop patterns. You make trade-offs explicit, protect scalability and limits, and stay accountable for architecture that can run in production, not demo theatre.

What You'll Work On

Multi-cloud solution architecture (Sales, Service, Data 360, Experience, industry clouds as scoped)
Agentforce and broader Salesforce AI use cases with governance
Enterprise integration, identity, and data architecture
Non-functional requirements: limits, scale, resilience, observability
Technical design authority across multi-shore delivery pods

What You'll Do

Own end-to-end solution architecture and sign off technical designs before build accelerates.
Define data architecture, MDM touchpoints, and Data 360 usage where it earns its place.
Select integration patterns (APIs, events, ETL/ELT, MuleSoft or equivalents) with failure modes documented.
Set identity, SSO, authorization, and secret-handling standards for the program.
Architect Agentforce and AI features with grounding sources, guardrails, and human approval paths.
Evaluate platform limits, async boundaries, and scalability risks before they become production incidents.
Facilitate architecture decision records and communicate trade-offs to client and delivery leadership.
Review Apex, Flow, LWC, and integration designs for alignment with the target architecture.
Guide security review readiness and technical debt pay-down priorities.
Coach senior developers and consultants; raise the bar without bottlenecking delivery.
Define non-functional acceptance: performance, monitoring, and operability.
Stay engaged through go-live and early life support when architecture assumptions meet reality.

What You'll Bring

8+ years on Salesforce programs with 3+ years in a solution/technical architect capacity.
Multi-cloud architecture experience in consulting for mid-market or enterprise clients.
Practical AI/Agentforce solution design experience or immediately transferable Einstein/automation architecture depth.
Strong grasp of integration, identity, security, and governance on Salesforce.
Executive-ready communication: you can defend a design without hiding behind jargon.
Authorized to work remotely in the United States or Australia.

Salesforce Expertise

Multi-cloud Salesforce reference architectures and org strategy
Data architecture, sharing models, and large-data considerations
Integration patterns, API strategy, and event-driven designs
Identity (SSO, OAuth), secrets, and security review posture
Agentforce / AI: grounding, prompt and action design, guardrails, human-in-the-loop
Limits, async design, scalability, and production operability
Architecture governance: ADRs, review boards, and technical debt control

Preferred Certifications

Salesforce Application Architect or System Architect (or equivalent module set toward CTA)
Relevant Designer credentials (Data, Sharing and Visibility, Identity, Integration)
Agentforce or Einstein-related Salesforce credentials where held

Nice to Have

CTA track progress or CTA
MuleSoft Architect or equivalent integration architecture certification
Industry depth in financial services, healthcare, or manufacturing
Prior ownership of production AI assistants with measurable containment of hallucination/risk

How We Work

Architect-led delivery: solution decisions are reviewed before they become irreversible org debt.
Ownership from discovery through production, not hand-offs that strand the next person.
Documentation, testing, and knowledge transfer are part of done, not optional extras.
You work with multi-shore pods under one architecture standard across USA and Australia hubs.

Location & Working Model

Remote, full-time. Hiring in the United States or Australia. You align to the program’s primary client timezone for architecture workshops and design authority reviews.

Working model: Remote
Employment: Full-time
Hiring geography: United States or Australia
Flexible hub alignment; expect overlap with the program’s primary client timezone and architecture reviews.

What Success Looks Like

Programs have a written architecture that builders follow and reviewers can audit.
AI features ship with guardrails and human approval where risk requires it, not as unbounded chat.
Integration and data designs survive first production peak without emergency redesign.
Delivery teams escalate early because they trust your decisions are grounded and timely.

Application

Share your details below. Include a CV / resume link and the Salesforce experience that matches this role.