In an effort to drive efficiency and boost customer experience, Salesforce today unveiled its new Salesforce Field Service innovation, aimed at revolutionizing field service across industries. Powered by Data Cloud and Einstein GPT, at innovations are designed to help lower service costs, increase insights and enhance operational efficiencies across industries including healthcare, the public sector and manufacturing.
According to Salesforce, field service teams play a critical role in building customer relationships, with 86% of decision makers at companies with field service believing it to be vital in growing their business. To help organizations optimize their field service operations, the company’s new solution uses the full power of Salesforce and Service Cloud,including its real-time data, Automation and generative Ai services.