ServiceNow Implementation & Customization We provide full-scale ServiceNow deployments tailored to business requirements, ensuring smooth migration, optimal configurations, and minimal downtime. • Discovery & Assessment – Identifying pain points and defining a scalable roadmap. • Platform Customization – Configuring workflows, dashboards, and automation. • Data Migration & Integration – Ensuring seamless transition from legacy ITSM tools. • Scalability Planning – Architecting solutions that grow with your business. IT Service Management (ITSM) Solutions • Incident, Problem, and Change Management – Automating IT service workflows to improve resolution times. • Self-Service Portals & Knowledge Management – Reducing dependency on IT support. • Asset & Configuration Management (CMDB) – Providing full visibility into IT resources. IT Operations Management (ITOM) & Automation • AI-Driven Monitoring & Predictive Analytics – Reducing downtime with automated alerts. • Cloud & Infrastructure Automation – Optimizing hybrid and multi-cloud environments. • Orchestration & Workflow Automation – Automating complex IT tasks for efficiency. Customer Service Management (CSM) • Omnichannel Case Management – Unifying customer interactions across multiple channels. • AI Chatbots & Virtual Agents – Automating routine inquiries for faster response times. • Workflow Automation – Streamlining case routing and escalations. Security Operations (SecOps) & Governance, Risk, and Compliance (GRC) • Threat Intelligence & Automated Incident Response – Strengthening cybersecurity resilience. • Regulatory Compliance & Risk Management – Ensuring adherence to ISO, HIPAA, GDPR, and other frameworks. • Vulnerability Response & Attack Surface Management – Proactively addressing security threats. ServiceNow Managed Services & Support • Performance Optimization & Continuous Monitoring – Keeping your ServiceNow platform running at peak efficiency. • Regular Upgrades & Patch Management – Ensuring system stability and security. • Training & Knowledge Transfer – Enabling self-sufficiency within your organization. Industry Collaborations & Technology Integrations Technology Partnerships Synconai’s extensive technology ecosystem ensures seamless integration between ServiceNow and other enterprise platforms. Our expertise includes: • CRM & Sales Platforms – Salesforce, Microsoft Dynamics, HubSpot • IT Service & Project Management – Jira, Zendesk, Asana, ServiceNow CSM • Cloud & Infrastructure – AWS, Microsoft Azure, Google Cloud, VMware • ERP & Financial Systems – SAP, Oracle NetSuite, Workday, Certinia (FinancialForce) • Cybersecurity & Compliance – Splunk, CrowdStrike, Palo Alto Networks, Okta • Collaboration & Productivity Tools – Microsoft 365, Google Workspace, Slack Enterprise & Industry Collaborations Our ServiceNow solutions have helped global enterprises across multiple industries optimize their IT operations, security, and customer service management. Manufacturing & Automotive • Integrated ServiceNow ITSM with SAP ERP for a Fortune 500 manufacturing company, reducing IT incident resolution time by 45%. • Automated asset and configuration management across multi-location manufacturing plants. Financial Services & Banking • Deployed ServiceNow SecOps and GRC for a leading financial institution, improving compliance tracking and reducing risk exposure by 30%. • Implemented AI-driven workflow automation for fraud detection and case management. Healthcare & Life Sciences • Optimized IT operations for a healthcare provider, ensuring 100% regulatory compliance with HIPAA standards. • Integrated ServiceNow ITOM with cloud infrastructure to monitor and optimize digital health applications. Retail & E-commerce • Designed a customer service automation framework for a global e-commerce company, reducing response times by 50%. • Integrated ServiceNow CSM with Salesforce Service Cloud, improving case resolution efficiency. Telecommunications & Media • Migrated a large telecom provider to ServiceNow ITSM, achieving 30% reduction in operational costs. • Enabled real-time incident detection and resolution with ServiceNow Event Management.