Communications, Media, and Technology Industries

Industry Expertise: Communications

Communications firms are required to be able to provide simple, engaging, and personalised B2C and B2B experiences for their clients now more than ever. Synconai assists you in accomplishing this goal by incorporating products like Communications Cloud, Salesforce Field Service, Salesforce Maps, and Marketing Cloud into your day-to-day company activities.

We will work with you to ensure that your people at the door, in the kiosk, on the truck, and answering client calls and chats have the information they need to provide a smooth customer experience.

Field Service Expertise & Service Cloud

Happy customers are well-supported customers. Salesforce’s Service Cloud and Field Service solutions enable your team to provide phone, email, chat, and in-store support – all while providing your team with customer details, the most recent updates to support manuals, and even pre-scripted responses to common questions – allowing you to close cases quickly and correctly the first time.

Every technician and truck dispatched into the field is an investment. Salesforce’s Field Service capabilities ensure smooth delivery across site surveys, installation, and maintenance by ensuring that the right team members arrive at the right place with the right equipment at the right time.

Synconai has worked with Salesforce Service Cloud in every element, from contact centre enhancement to entitlement and warranty administration to service dispatching.

Synconai has experience with all of Salesforce Service Cloud, from contact centre enhancement to entitlement and warranty management to service despatch.

Our Approach

Synconai works with you and your key stakeholders to evaluate what makes the most sense for your Salesforce environment by using an audit and retainer strategy.

Starting with an ecosystem audit helps us to understand your processes and gather the information needed to collaborate with you as a real partner in technology operations. From there, we collaborate with you to create the optimal roadmap for optimising a streamlined end-to-end Customer Lifecycle – from the day of first enquiry to the day of installation and, finally, expansion with additional products.

Communications Industry

Quick and Personalised Customer Service 

• Complex Operational Processes
• Remote Working
• Network Security
• Leverage OTT Players
• Inventory Management
• Network Planning
• Mergers and Acquisitions
• Market Convergence
• Physical Stores and Evolving Products

Media Industry

• Global Competition
• Lack of Transparency
• Compliance and Regulations
• Tax Challenges
• Streaming Video Services
• Shifting Business Models
• Competition to offer enhanced Experiences
• New Models of customer engagement and loyalty
• Integrating shoppable media experience to existing customer journey
• Promoting the adoption of mobile and digital payments
• Subscription-based billing models

Technology Industry

• Cyber Security
• Skills Gap
• Data Protection and Privacy
• Compliance and Regulations
• Billing and Subscription model
• Hybrid workforce
• Risks of Outsourcing
• Creating a Sustainable Future
• Shit to Service-Based Model
• Cultivating a Collaborative Culture
• Maintaining Social Interactions
• Driving Digital Innovation
• Building strong Customer Relationships
• Pivoting New Opportunities

Capital Markets

As new technology and digital value chains emerge, the capital markets business is undergoing substantial upheaval. In the future, this will significantly influence every company’s business and operational methods.

To assist organisations in adapting to these developments, our capital markets consulting practice employs global strategies and data-driven insights. We can help you rethink your company model, manage risk, improve workplace tactics, and increase operational efficiency, among other things. Allow us to assist you in preparing for the digital future.

Capital Market Capabilities

We provide a comprehensive asset management suite and post-trade processing services that may radically revolutionise capital markets.

• Asset Management
• Investment Banking
• Market Infrastructure

We help asset managers build development plans, engage clients, and improve operations by integrating their technological solutions to deliver real-time insights into investment portfolios, ultimately improving decision-making processes. Furthermore, we enable asset managers to cultivate strong investor connections through personalised interactions and service, resulting in a more educated and devoted client base.

Our revolutionary solutions assist investment banks in responding to changing market demands, whether it be new technology, regulations, or operational models for value generation.

We support organisations involved in financial exchanges and security transactions in developing future strategies, technologies, and systems.