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• Communications firms are required to be able to provide simple, engaging, and personalised B2C and B2B experiences for their clients now more than ever.
• Synconai assists you in accomplishing this goal by incorporating products like Communications Cloud, Salesforce Field Service, Salesforce Maps, and Marketing Cloud into your day-to-day company activities.
• We will work with you to ensure that your people at the door, in the kiosk, on the truck, and answering client calls and chats have the information they need to provide a smooth customer experience.
• Happy customers are well-supported customers.
• Salesforce's Service Cloud and Field Service solutions enable your team to provide phone, email, chat, and in-store support - all while providing your team with customer details, the most recent updates to support manuals, and even pre-scripted responses to common questions - allowing you to close cases quickly and correctly the first time.