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• In today's fast-paced digital landscape, modern businesses are under increasing pressure to meet customer expectations for instant access and seamless service experiences.
• A self-service portal serves as a pivotal solution by providing customers with on-demand information and support.
• This article explores why every business needs such a platform and how Salesforce Experience Cloud can effectively deliver these capabilities.
• Understanding the Need for Self-Service Portals
• A self-service portal empowers users to access critical information and services independently, without the need for direct interaction with support teams.