and
of
the
The
to
Customer
customer
with
With
for
• Customer Relationship Management (CRM) has transformed from basic contact databases to sophisticated platforms driving every aspect of business.
• Among the players in this rapidly evolving field, Salesforce has consistently led the charge, setting benchmarks for innovation and customer-centric solutions.
• In this blog, we’ll delve into the history of CRM, its evolution, and why Salesforce remains the go-to platform for businesses worldwide.
• Learn more about Salesforce’s innovations on their official website.
• The concept of CRM emerged in the 1980s, starting as simple Rolodex-style databases to manage customer contacts.