# Should I migrate from Convergence.ai Convergence.ai builds agents that operate interfaces. If there is an API, use the API. Screen-clicking is not the migration. **Published:** 2026-07-16 **Canonical:** https://synconai.com/should-i-migrate-from-convergence **Author:** SynconAI Architecture Team ## In short Salesforce completed the Convergence.ai acquisition on 11 June 2025. Convergence.ai builds agents that operate interfaces. The Salesforce API already creates and updates records as a named user, and the platform checks that user. If there is an API, use the API. Do not treat screen-clicking as the migration. This page states no price, no screen, and no end date. ## Sources - **Salesforce Signs Definitive Agreement to Acquire Convergence.ai** (retrieved 2025-06-11) https://www.salesforce.com/news/stories/salesforce-signs-definitive-agreement-to-acquire-convergence-ai/ > Salesforce completed its acquisition of Convergence on June 11, 2025. ## What to take away - Convergence.ai builds agents that operate interfaces. The close was 11 June 2025. - The API already writes records as a named user. If an API exists, use it. - Do not treat screen-clicking as the migration. - Alternatives sit unranked. This page invents no AppExchange listing, price, or shutdown date. ## The guide A proposal arrives with a control drawn in the margin, labelled as if the migration were a tour of clicks. Nobody in the room has opened that control. The drawing is doing the selling. Convergence.ai builds agents that operate software interfaces. That is the capability. A named button inside a product this page has not been shown is a different claim. Take the drawing off the page before you decide whether to migrate. What remains should be a user, an application, and a list of actions. If an action already has an API, the action is not a click. The completion line uses the shorter name. The only sentence this page quotes from the announcement is this one. "Salesforce completed its acquisition of Convergence on June 11, 2025." Use Convergence.ai when you mean the company that builds interface agents. Neither sentence is a screenshot, and neither sentence is a migration plan. ## Should you migrate Migrate an interface step only when you have named the application, the user the agent would run as, and the reason there is no API for that step. The honest candidates are systems with no supported API, or an API that does not cover the step you mean. Everything else stays on the API. A migration that defaults to clicking has chosen the fragile path as a standard. Do not migrate because the acquisition completed on 11 June 2025. The cited page does not publish a shutdown date. You are not late. Leave the clicks with the person who already does them until the permission set is one you would give a new colleague on Monday. If you would not, do not give it to an agent so a pilot can finish a demo. ## If there is an API, use the API This is the rule the walkthrough is not allowed to skip. Screen-clicking is not the migration. The migration, when a supported interface exists, is a call that writes fields under a user, returns a result, and can be logged. Clicking a screen you could have called is slower, harder to audit, and more likely to break when a label moves. A partner who cannot split the steps into API and clicks has not designed the move. Ask for the split before you ask for a fee. Money, access, and anything your policy already escalates stay with a person even when the navigation is automated. The agent may open the screen and stop, with the facts filled, so the person confirms. That stop is a scope line. Continuing because the path looked obvious is how authority gets assumed. Obvious is not authority. ## What the software is now Salesforce owns Convergence.ai. The completion date is 11 June 2025. What the software is now is agents that operate interfaces. It is not a button this page will draw, and it is not a replacement for APIs you already trust. The cited page does not publish a price. The running user is a licence and a permission question on your org. This page will not assume an integration user is free, and it will not store a shared administrator password so the agent is never blocked. A stored shared password is a standing breach, not a migration tactic. ## The three pages This page answers whether you should migrate, what the software is now, how an interface agent compares with the native API, and which alternatives sit unranked. The implementation page is [Convergence.ai interface agents](/convergence-ai-agentforce). Use it for the application, the user, and the clicks a person still owns. The what-happened page is [What happened to Convergence.ai](/what-happened-to-convergence). Use it for ownership, the date, the blank price, and the absent end date. The integration page is [Integrating Convergence.ai with Salesforce](/integrating-convergence-with-salesforce). Use it to keep API calls and interface steps apart. Do not ask any of them to draw a button they have not sourced. ## Versus the API you can already call The Salesforce API already creates and updates records as a named user. The request carries the fields you chose. The platform checks that user's permission set and sharing. The response tells you what was written, or why it was refused. You can store that response on a record or in a log your operations team will actually open. A failure is visible without watching a video of a screen. That is the native way to change Salesforce data when a supported interface exists. It already answers who wrote what, and whether the platform allowed it. Only after that description does a comparison count. Convergence.ai is for the remainder: steps on an interface that has no API you can call, or a step the API does not cover. The security model of an interface agent is still the user's. If the user can issue a refund, the agent can issue a refund, unless you have taken that click away. A sentence in a prompt that says "only this customer" does not shrink the session. The session shrinks when the user is a tighter user. So the comparison is not "agent versus integration". It is "API where the API exists, interface only for the remainder, under a user you can defend". Screens change. A path recorded in June can fail in July because a label moved. Maintenance is part of the decision: who notices, how fast you stop the path, who repairs it. The stop switch has to be yours. Multi-factor prompts are a design constraint, not an inconvenience to bypass. ## What you must not move Do not treat screen-clicking as the migration. Do not click a screen you could have called. Do not migrate refunds, access changes, or other escalated acts into an unattended click. Do not widen the user so the demo can finish. Do not leave the only trace as a session recording nobody watches. Pick a log a person will open: a Case, a custom log, or the application's own history. Write the steps a person does today, including the step where they hesitate. The hesitation is the control. If you automate past it, say why a person used to hesitate, and who now owns that risk. If you cannot name that person, the step stays with the person. ## Alternatives, without a rank People search for alternatives after the acquisition, and for an alternative on AppExchange. This page has not been shown an AppExchange listing. It will not invent a listing, a rating, or a rank, and it will not invent a button to rank. One way is to keep the person on the clicks, and call the API for every step that already has one. Another way is to automate only the remainder, with a stop before money or access, and an audit you will read. Another way is to leave the external application as it is and integrate through its API alone, with no interface agent. Another way is to evaluate a different approach on your own security review. None of these is placed first. The gate is the API. If an API exists and the plan still clicks, the plan fails the gate. ## A walkthrough you can finish on paper List the steps in order. Mark each one API or click or person. For every click, write why no API covers it. Write the user and the permission set. Write the forbidden clicks. Write where the audit lands. Write the stop switch and who may use it. Write that a shared password will not be stored. Stop on a step with no mark. Take the split to the implementation page. Leave price and shutdown on the what-happened page. Take the API-versus-click rule to the integration page. If the proposal's first picture is a button, remove the picture before you continue. ## After the first path Run one path. Confirm the API steps never opened a screen. Confirm the click steps stopped where the person must confirm. Confirm you can read the audit without a recording. If a label change would leave the agent clicking the wrong control, you need the owner and the stop switch before you add a second application. A pack goes wrong when the migration is a storyboard of clicks, the API column is empty, and a quarter is set to "replace the operators". Strip it back. API first. Clicks only for the remainder. A user you would trust. No price. No end date. No invented button. The hours belong on the sheet. Someone must name the permission set. Someone must watch the first actions. Someone must own the stop switch after the partner has gone. If those names are missing, you are not migrating an interface. You are hoping a session will behave. Hope is not an audit. List the applications by the interface they actually offer. A system with a supported API for the step stays on that API even if the screen is the one staff know by heart. Familiar is not a reason to click. A system with no API is the candidate, and only for the steps you wrote down, including the hesitation. Maintenance is a named person who can stop the path the day a label moves. If that person is a ticket to a vendor with no clock, you do not have a stop switch. Leave the clicks with the colleague until you do. Adding a second application multiplies the labels that can move. It does not make the first path safer. Audit is the part a click-path hides. Every consequential action needs a record you can read later: which user, which step, what changed, and whether a person confirmed. If the only trace is a recording nobody watches, you do not have an audit. You have footage. Say where the trace lands before you migrate, and open that place during the pilot. A path you cannot explain on the following Monday is a path you stop. The API steps should already have that explanation in the response body. The click steps have to earn the same explanation, or they stay with the person. ::: warn If there is an API, use the API. Do not treat screen-clicking as the migration. Convergence.ai builds agents that operate interfaces. The close was 11 June 2025. This page gives no button, no price, and no end date. ::: | Decision | You may proceed when | Stop when | | --- | --- | --- | | Migrate this step | It has no API, and the user is one you would trust | The step is a click you could have called | | API | Those steps are calls, logged | The API column is empty | | Person | Money and access still stop for confirmation | The agent continues because the path looked obvious | | Native comparison | You have said what the API already writes | The comparison is a drawing of a button | | Alternative | The ways sit unranked | An AppExchange listing or a rank was invented | | Price and end date | Both cells are blank | A figure or a quarter was typed to fill a template | Bring the table to the meeting. If the first data row is a click that has an API, you are not migrating. You are choosing the breakable path. The implementation page can price a remainder. It cannot price a storyboard. ## Questions ### Should I migrate from Convergence.ai to Salesforce? Migrate only the interface steps that have no API. Salesforce completed the acquisition on 11 June 2025. Convergence.ai builds agents that operate interfaces. If there is an API, use the API. Do not schedule the work against a shutdown date this page does not have. ### What is Convergence.ai software now? Convergence.ai builds agents that operate software interfaces. Salesforce owns it after 11 June 2025. It is not a button this page will draw, and it is not a replacement for an API you can already call. The cited page publishes no price and no end date. ### How does Convergence.ai compare with native Salesforce APIs? The API already creates and updates records as a named user. Permissions are checked. The response can be logged. Use that wherever it covers the step. An interface agent is only for the remainder, under a user you would give a colleague, with a stop before money or access. ### What are the alternatives after the Convergence.ai acquisition? This page does not rank alternatives and has not been shown an AppExchange listing. Ways that sit side by side include calling the API and leaving clicks to a person, automating only the steps with no API, integrating only the API of the other system, or evaluating another approach yourself. ### Is clicking the screen the migration? No. Do not treat screen-clicking as the migration. If there is an API, use the API. Clicking a screen you could have called is a more fragile design. It breaks when a label moves, and it is harder to audit than a response you can store. --- SynconAI is a Salesforce Select Partner and an OpenAI Select Partner, delivering architect-led Salesforce and AI programmes across the United States and Australia. Related service: Agentforce consulting (https://synconai.com/salesforce-agentforce-consulting).