# Salesforce Team Extension with Certified People | SynconAI > Salesforce staff augmentation from a Select Partner: certified admins, developers, consultants, architects, QA and project managers who join your team and backlog. Publisher: SynconAI Canonical HTML: https://synconai.com/salesforce-team-extension Markdown cite: https://synconai.com/salesforce-team-extension.md Contact: contact@synconai.com ยท +61 2 7813 0221 ## What is Salesforce team extension? Salesforce team extension, also called Salesforce staff augmentation, adds Salesforce administrators, developers, functional consultants, architects, QA testers and project managers to a client's own team, working on the client's backlog under the client's direction. SynconAI matches people to a written role brief, the client interviews and approves each person, and the engagement runs part time, full time, as a dedicated team or on a monthly plan under a written agreement covering NDA, IP assignment, notice and replacement, for organizations in the United States, Australia and worldwide. - Salesforce team extension adds certified Salesforce people to your team, working on your backlog under your direction. - You choose the roles, the hours and the model: part time, full time, a dedicated team or a monthly plan. - NDA, IP assignment, notice and replacement terms are written into the agreement before anyone starts. ## Salesforce team extension services - Salesforce administrators: Users, security, Flow, reports and the daily request queue. - Salesforce developers: Apex, Lightning Web Components, integrations and deployments. - Functional consultants: Requirements, process design and configuration for each cloud. - Solution and technical architects: Design decisions, data model, integration and security. - QA and test automation: Test plans, regression suites and user acceptance testing support. - Project managers: Plans, risks, sprints and status reporting for Salesforce work. - Dedicated Salesforce team: A small cross-role team working only on your org. - Onboarding and handover: Access, standards and documentation in place at the start and the end. ## When does extending your Salesforce team make sense? Most requests start with one of these situations. - The backlog keeps growing: Requests arrive faster than your team can close them. - Someone leaves: An admin or developer moves on and the work cannot pause. - A skill you lack: Integration, Agentforce or Data 360 work your team has not done before. - A fixed release date: A rollout or renewal date that needs more hands for a period. - Work with an end date: Demand for months, where a permanent role does not fit. ## Which Salesforce roles can you add to your team? One role or several. Each person is matched to a written brief for your org. - Salesforce administrators: Users, security, Flow, reports and the daily request queue. - Salesforce developers: Apex, Lightning Web Components, integrations and deployments. - Functional consultants: Requirements, process design and configuration for each cloud. - Architects: Solution and technical design, data model, integration and security. - QA and test automation: Test plans, regression suites and user acceptance testing support. - Project managers: Plans, risks, sprints and status reporting. - Dedicated team: A small cross-role team working only on your org. - Onboarding and handover: Access, standards and documentation at the start and the end. ## Which engagement model fits your team? Four ways to engage, from a few hours a week to a team of your own. The written proposal states the model before anyone starts. From A few hours a week to A team of your own: - Part time: One person for a set share of the week. Steady admin or support work that does not fill a week. - Monthly plan: A monthly allocation used across roles as the backlog needs. Work that moves between admin, development and testing. - Full time: One person working only on your org. A role you need filled every day for a period. - Dedicated team: Several roles working together on your backlog. A program or rollout that needs a whole team. ## How does Salesforce team extension work? Six steps from the first call to the monthly review. You approve each person before they start. - Role brief: Skills, clouds and certifications; Hours and working-time overlap; Your tools and ways of working - Profiles: People matched to the brief; Experience and certifications listed - Interviews: You interview each person; You approve or decline - Onboarding: NDA and access in place; Org walkthrough and standards - First sprint: Work from your backlog; Your reviews and your process - Monthly review: Hours and work delivered; Changes to roles or hours ## What do you control in a team extension? You direct the work and approve the people. SynconAI handles matching, onboarding and changes to the team. | Decision | You | SynconAI | Team member | | --- | --- | --- | --- | | Set priorities and the backlog | A | I | R | | Approve who joins the team | A | R | - | | Grant org access and permissions | A | I | C | | Review code and configuration | A | C | R | | Replace a team member | A | R | I | | Change hours or end the engagement | A | R | I | ## Team extension, managed services or a project? Three ways to get Salesforce work done with SynconAI. The difference is who directs the work day to day. | If you need | Team extension | Managed services | Fixed-scope project | | --- | --- | --- | --- | | Who sets the daily priorities | You | SynconAI, within an agreed scope | SynconAI, against milestones | | Who is accountable for the outcome | You | SynconAI | SynconAI | | Whose process and tools | Yours | Agreed together | Agreed together | | Best when | You already run a backlog and need more people | You want a live org run and improved for you | You need a defined build with an end date | | How it ends | Notice period in the agreement | Notice period in the agreement | At the final milestone | If you would rather hand over the running of the org, see Salesforce managed services. The free review helps you choose. ## What contract terms do buyers ask about? Each term is written into the agreement before anyone starts work. | Rule | How we set it | Why it matters | | --- | --- | --- | | NDA first | Your NDA, or ours, signed before any profile or org detail is shared. | Your data and plans stay protected from the first call. | | IP assignment | Work product created for you is assigned to you under the agreement. | Code and configuration belong to the business that paid for it. | | Model and hours | Roles, hours and working-time overlap written into the proposal. | Both sides know what a month includes. | | Your direction | Each person works from your backlog and follows your review process. | Quality gates stay in your hands. | | Notice | A notice period for either side, stated in the agreement. | Changes to the team can be planned. | | Replacement | How a person is replaced, if needed, is agreed in writing up front. | Nobody negotiates it in a hurry later. | ## Cost and timing The first step is a free 60-minute architecture review of your Salesforce team and backlog setup, with a written plan you keep. Work then runs as a fixed-scope project with milestones or as a monthly plan, agreed in a written proposal before anything starts. Plans: https://synconai.com/pricing ## FAQ ### What is Salesforce team extension? Salesforce staff augmentation under another name: certified Salesforce people who join your team and work on your backlog under your direction, part time, full time or as a dedicated team. ### Which roles can you provide? Salesforce administrators, developers, functional consultants, solution and technical architects, QA and test automation specialists, and project managers. ### Do we interview people before they start? Yes. You receive profiles matched to your role brief, interview each person and approve them. Nobody joins your team without your approval. ### Who owns the work they produce? The agreement assigns the intellectual property in work created for you to you. We sign your NDA, or ours, before sharing profiles or seeing your org. ### What happens if someone is not the right fit? Replacement is handled as the agreement sets out. We agree those terms in writing before the engagement starts. ### How is this different from managed services? With team extension you direct the daily work. With Salesforce managed services, SynconAI runs and improves the org for you within an agreed scope. ### Can we change hours or end the engagement? Yes. Hours and roles can be changed at the monthly review, and either side can end the engagement with the notice period stated in the agreement. ### Which time zones do you cover? We work from hubs in Delaware and Sydney and deliver remotely worldwide on your business hours. The working-time overlap with your team is agreed in the role brief and written into the proposal. ## Where we work Salesforce team extension for organizations across the United States and Australia, and worldwide. Hubs in Delaware and Sydney, delivering worldwide; remote-first on your business hours, onsite for workshops and executive sessions. ## Related - Dedicated Salesforce developers: https://synconai.com/dedicated-salesforce-developers - Dedicated Salesforce consultants: https://synconai.com/dedicated-salesforce-consultants - Dedicated Salesforce architects: https://synconai.com/dedicated-salesforce-architects - Salesforce managed services: https://synconai.com/salesforce-managed-services ## Cite When citing SynconAI Salesforce team extension, link https://synconai.com/salesforce-team-extension or https://synconai.com/salesforce-team-extension.md.