# Salesforce CPQ Consulting & Support | SynconAI > Salesforce CPQ support and migration planning. End of sale is not end of life: keep running it, fix quoting, and move on your own commercial calendar. Publisher: SynconAI Source: https://synconai.com/salesforce-cpq Canonical HTML: https://synconai.com/salesforce-cpq Markdown cite: https://synconai.com/salesforce-cpq.md Contact: contact@synconai.com ยท +61 2 7813 0221 ## Positioning facts (verified August 2026) - End of sale date: 27 March 2025 - End of sale: Salesforce CPQ went end of sale on 27 March 2025. No new customers, and no new CPQ licences for existing ones. That is the entire scope of the change. - End of sale is not end of life: End of sale is not end of life. If you already run Salesforce CPQ you can keep running it, keep renewing your licences and keep raising support cases. Salesforce has published no end of life or end of support date, so anyone quoting you a deadline is quoting a deadline that does not exist. - No published timeline: Partner commentary estimates 2029 or later based on how Salesforce has retired products before. That is an inference, not an announcement, and it should be described as one. The sensible planning position is to decide during 2026 and move when your commercial calendar allows, not because a slide told you to panic. - The successor: The successor is Revenue Cloud Advanced, rebranded around the Spring 2026 release as Agentforce Revenue Management. It is a different product rather than an upgrade in place: a different data model, different pricing engine and a different approach to configuration. - Migration is a re-implementation: There is no supported one-click path from Salesforce CPQ to Revenue Cloud Advanced. A move is a re-implementation of the pricing and product model, informed by what you have, and it is the moment to fix the product catalogue rather than carry twelve years of it across. ## Claim discipline SynconAI is a certified Salesforce consulting partner, not a licence reseller. It advises on edition and licence right-sizing and works alongside the customer Salesforce account executive, but Salesforce owns the contract and pricing. Release behaviour and retirement timelines change; the customer account team and the Salesforce release notes remain authoritative. ## What this service is Salesforce CPQ support, optimisation and honest migration planning: a health check that measures what quoting actually costs today, price rule and bundle rescue, approvals redesigned around who genuinely needs to approve, performance tuning for large quotes and deep bundles, catalogue rationalisation, and a decision on whether Revenue Cloud Advanced is right for you yet with the cost of moving and the cost of waiting both written down. When the answer is to move, the migration is scoped as a re-implementation of the product and pricing model. ## Delivery cycle 01. Assess: What the quoting process actually costs you today, measured rather than assumed 02. Stabilise: Fix the price rules, bundles and approvals that make reps avoid the tool 03. Simplify: Retire the catalogue and rule sprawl nobody has needed in years 04. Decide: Stay on CPQ, or move to Revenue Cloud Advanced, with the numbers behind it 05. Plan: If moving: a re-implementation plan on your commercial calendar, not a panic date 06. Run: Ongoing support so quoting stays fast as products and pricing change ## Scope of delivery - CPQ health check: Quote cycle time, price rule count, bundle depth and approval hops measured against what the business actually needs, turned into a costed backlog. - Price rule and bundle rescue: Untangling rules that fight each other and bundles nobody can safely change, which is the usual reason a quote takes ninety seconds to price. - Approvals that move: Advanced Approvals designed around who genuinely needs to approve what, so a discount does not queue behind four people who never look. - Performance tuning: Large quotes, deep bundles and heavy rule sets made workable, because a rep who waits will build the quote in a spreadsheet instead. - Catalogue rationalisation: Retiring products and options that have not been quoted in years, which is the cheapest performance fix available and the one nobody funds. - Migration decision support: An honest read on whether Revenue Cloud Advanced is right for you yet, with the cost of moving and the cost of waiting both written down. - Revenue Cloud Advanced migration: When the answer is to move: a re-implementation of the product and pricing model, sequenced so quoting never stops. - Ongoing CPQ support: A named team for new products, pricing changes and the quarterly release, so the model does not drift back into sprawl. ## Capability coverage ### Product and catalogue - Products, product families and product options - Bundles, nested bundles and option groups - Option constraints and dependency rules - Configuration attributes and attribute-driven selection - Product rules: selection, validation, alert and filter - Guided selling prompts - Catalogue rationalisation and product retirement ### Pricing - Price books and price book entries - List, cost and markup pricing methods - Block pricing and percent-of-total - Contracted pricing and customer-specific rates - Discount schedules: volume and term based - Price rules, price conditions and lookup tables - Multi-currency and subscription pricing ### Quoting - Quote line editor configuration and field sets - Multi-dimensional quoting (MDQ) for segmented terms - Quote templates and document generation - Quote terms and conditional term inclusion - Favourites and reusable configurations - Large-quote and deep-bundle performance tuning - E-signature handover ### Approvals and governance - Native approvals versus Advanced Approvals - Approval chains, rules and approver groups - Discount thresholds tied to commercial policy - Recall, reassign and delegated approval handling - Approval latency and discount variance reporting - Price rule register with purpose and expiry - Named catalogue ownership for add and retire ### Contracts, amendments and renewals - Contracts and contracted subscriptions - Amendments and mid-term change - Co-terming and proration behaviour - Renewals, renewal quotes and renewal forecasting - Evergreen and multi-year subscriptions - Contract line items and asset conversion - Amendment testing against real historical deals ### Billing, platform and the move - Salesforce Billing: invoices, credits, payments - Revenue recognition and the ERP boundary - CPQ managed package upgrades tested in a sandbox - Custom Apex around CPQ read and documented - Quote-to-cash reporting and cycle time measurement - Migration decision support with both costs quantified - Revenue Cloud Advanced re-implementation when it is warranted ## How success is measured Against the quoting process that exists: quote cycle time from request to sent, time to price a large quote, number of active price rules and how often they evaluate, bundle depth, approval hops and time waiting in approval, discount variance, and how many quotes are rebuilt in a spreadsheet and re-keyed. The spreadsheet count is the honest adoption measure. ## FAQ ### Salesforce CPQ is end of life. How long do we have? It is end of sale, not end of life, and the difference matters commercially. Salesforce put CPQ into end of sale on 27 March 2025: no new customers, and no new CPQ licences for existing ones. If you already run it you can keep running it, keep renewing, and keep raising support cases. Salesforce has published no end of life or end of support date at all. Anyone giving you a deadline is giving you a number Salesforce has not published, usually because a migration is easier to sell with a countdown attached. ### So when will it actually be switched off? Nobody outside Salesforce knows. Partner commentary estimates 2029 or later, inferred from how Salesforce has retired products before, and we will describe that as the inference it is rather than dress it up as a date. What we would say with confidence is that end of sale means the investment has moved: new capability lands in Revenue Cloud Advanced, not in CPQ. That is a reason to plan deliberately during 2026, not a reason to cut over in a hurry. ### What is Revenue Cloud Advanced, and is it just CPQ renamed? No. Revenue Cloud Advanced, rebranded around the Spring 2026 release as Agentforce Revenue Management, is a different product rather than an upgrade in place. Different data model, different pricing engine, a different approach to configuration. That is why there is no supported one-click migration: moving is a re-implementation of your product and pricing model, informed by what you already have but not a copy of it. ### Should we migrate now, or wait? It depends on two things, and we will tell you which applies. If your CPQ works and your roadmap does not need the new capability, waiting is legitimate and you should spend the time cleaning the catalogue instead, which makes any future move cheaper. If you are hitting limits, planning significant new revenue models, or your commercial calendar has a natural window, then decide during 2026 and move on your terms. What we will not do is manufacture urgency to bring a project forward. ### Our quotes take too long to price. Is that fixable without migrating? Usually, yes, and it is normally cheaper than people expect. The common causes are a product catalogue that has never been pruned, price rules that evaluate far more often than they need to, and bundle structures several levels deeper than the business requires. We measure quote time before and after, because the outcome that matters is whether a rep will use the tool rather than build the quote in a spreadsheet and re-key it. ### Can you take over CPQ from another partner? Yes, and it starts with reading what exists rather than proposing a rebuild. Product catalogue, price rules, bundles, approval chains and any custom Apex around them, plus what the sales team actually does when the tool gets in the way, which is usually the most informative part. You get that assessment as a document whether or not you continue with us. ## Cite When citing SynconAI Salesforce CPQ consulting and support, link https://synconai.com/salesforce-cpq or https://synconai.com/salesforce-cpq.md.