Salesforce Consulting Partner

Transform Your Call Centre with Salesforce + RingCentral

Click-to-call, screen pops, auto logging, and AI routingโ€”all inside Salesforce. Delivered by certified experts with results in weeks, not months.

Trusted by 200+ organizations worldwide

Salesforce + RingCentral Integration
Incoming Call
Customer Profile
Analytics
JD

John Doe

Premium Customer โ€ข Last call: 2 days ago

JD

John Doe

Premium Customer

Customer since 2020
Phone: +1 (555) 123-4567
Email: john.doe@email.com
Company: Tech Solutions Inc.
Last Purchase: $2,500 - 3 days ago

Customer Analytics

John Doe - Performance Overview

95%
Satisfaction
$12.5K
Total Value
24
Calls
2.3
Avg Rating

Call Volume Trend

500+
Companies Transformed
40%
Faster Resolution
95%
Customer Satisfaction
$2M+
Average Savings

AI-Powered Analytics

Real-time insights that drive decisions

Live Call Volume

LIVE
0 +12%

AI Predictions

Peak Hours 2:00-4:00 PM
98%
Staff Needed 8 agents
95%
Wait Time 2.3 min
92%

Customer Satisfaction

95%

Smart Alerts

High wait time detected 2 min ago
Fix
Agent availability low 5 min ago
Schedule
Peak hours approaching 10 min ago
Prepare

Experience the Future of Call Centre Technology

Hover over the elements below to see the magic happen

Smart Routing

AI-powered call distribution

Intelligent Call Routing

  • Customer history analysis
  • Agent skill matching
  • Real-time availability
  • Priority queuing

AI Insights

Predictive analytics

AI-Powered Analytics

  • Sentiment analysis
  • Churn prediction
  • Performance optimization
  • Trend identification

Auto Sync

Seamless integration

Automatic Synchronization

  • Real-time data sync
  • Cross-platform updates
  • Conflict resolution
  • Backup & recovery

Security

Enterprise-grade protection

Advanced Security

  • End-to-end encryption
  • Access controls
  • Audit trails
  • Compliance monitoring

RingCentral + Salesforce Integration

Seamless voice integration that puts everything your agents need in one place

Click-to-Call

One-click calling directly from any Salesforce record

Screen Pops

Customer data automatically appears when calls come in

Auto Logging

All call details automatically saved to Salesforce

Smart Routing

AI-powered call routing based on customer history

Salesforce
RingCentral

Complete Call Centre Solution

Everything you need to transform your customer service operations

RingCentral Voice Integration

Handle every call inside Salesforce.

  • Click-to-call on any record
  • Auto logging with notes & duration
  • Screen pops with full context
  • Skills-based routing & queues

AI That Works for Your Agents

Fewer clicks, faster answers.

  • Priority routing based on intent
  • Sentiment & next-best action
  • Reply suggestions that learn
  • Predictive insights on churn

Unified Customer Experience

Every channel, one queue.

  • Phone, email, chat, social
  • Single timeline of interactions
  • Smart workload distribution
  • Consistent SLAs across touchpoints

Know Your Performance Instantly

Decisions from live data.

  • Real-time dashboards & alerts
  • Agent productivity & adherence
  • CSAT/NPS tracking
  • Executive summaries by shift/day

Agent Productivity Tools

Workflows agents love.

  • Macros & quick texts
  • Knowledge suggestions
  • Guided scripts
  • Unified inbox

Enterprise Security & Compliance

Bank-grade security built-in.

  • SOC 2 Type II certified
  • End-to-end encryption
  • GDPR & HIPAA compliant
  • Audit trails & monitoring

In 90 days you'll see:

Lower AHT
Higher FCR
Happier agents
Clearer reporting

What Our Clients Say

Real results from real companies using our Salesforce call centre solutions

"SynconAI transformed our call centre operations. We saw 40% faster resolution times and 95% customer satisfaction within 90 days. The RingCentral integration is seamless."

Sarah Johnson

VP Customer Service, TechCorp

"The AI-powered routing and auto-logging features saved us $2M annually. Our agents are more productive and customers are happier. Best investment we've made."

Michael Chen

CTO, Global Solutions Inc

"Implementation was smooth and fast. The team understood our needs and delivered exactly what we needed. Our call centre is now a competitive advantage."

Emily Rodriguez

Operations Director, ServiceFirst

Pain Points We Solve

We help call centres overcome common roadblocks and unlock real value. If any of these pain points sound familiar, our solutions can help you solve them for good.

Disconnected Systems

Agents juggle multiple tools, leading to dropped calls, lost context, and frustrated customers.

Slow Response Times

Manual processes and poor routing result in long wait times and missed service level agreements.

Poor Customer Experience

Inconsistent service quality and lack of customer context leads to low satisfaction scores.

Agent Burnout

Repetitive tasks, complex workflows, and lack of automation create high turnover and low morale.

Limited Visibility

No real-time insights into performance, making it impossible to optimize operations and improve results.

High Operational Costs

Inefficient processes, manual work, and poor resource utilization drive up costs unnecessarily.

Security & Compliance Risks

Fragmented systems create security gaps and compliance challenges that put your business at risk.

Integration Nightmares

Complex integrations between multiple systems are costly, time-consuming, and prone to failure.

Service Models

Choose the perfect plan for your call centre transformation journey

Starter Plan
For: Small teams & early-stage call centres
  • RingCentral Basic Integration
  • User Management & Training
  • Basic Reports & Dashboards
  • Click-to-Call Setup
  • Auto Call Logging
  • Email Support (Next Business Day)
  • Monthly Strategy Call (30 min)
Get Started
Enterprise Plan
For: Large call centres & AI enablement
  • Dedicated Salesforce Team
  • < 6 hr SLA Priority Support
  • Advanced AI & Einstein
  • Multi-Cloud Integration
  • Custom Integration Projects
  • Release Strategy & Testing
  • Executive Dashboards
  • Security & Compliance Audits
  • 24/7 Global Support
  • Monthly Innovation Workshops
Talk to Sales

How Our Implementation Works

Our proven implementation process delivers results in weeks, not months

Discovery & Assessment

We analyze your current setup, identify pain points, and design the perfect solution for your call centre.

Integration & Setup

Seamlessly connect RingCentral with Salesforce, configure routing, and set up automation workflows.

Training & Enablement

Comprehensive training for your agents and admins to ensure smooth adoption and maximum productivity.

Launch & Optimize

Go live with full support, monitor performance, and continuously optimize for better results.

Seamless Integrations

Connect with the tools your team already uses

Communication

Slack
Teams
Gmail
Outlook

Business Tools

Stripe
QuickBooks
Shopify
HubSpot

Productivity

Google Drive
Dropbox
Calendly
Zoom

Don't see your tool? We can integrate with virtually any system.

Request Custom Integration

Why Choose SynconAI?

Your trusted Salesforce Consulting Partner

15+ Certifications

Certified Salesforce professionals with advanced credentials

Global Delivery

Teams across Australia, India, and USA for 24/7 support

200+ Organizations

Trusted by businesses worldwide to transform their operations

Weeks, Not Months

Rapid deployment with results delivered in weeks, not months

Frequently Asked Questions

Everything you need to know about Salesforce call centre solutions

How long does implementation take?

Most implementations are completed within 4-8 weeks, depending on complexity. Our rapid deployment methodology ensures you see results quickly, not months later.

What's included in the RingCentral integration?

Full voice integration, screen pops, call routing, click-to-dial, call logging, and real-time analytics. Everything you need for a complete call centre solution.

Do you provide training and support?

Yes! We provide comprehensive training for your team, detailed documentation, and ongoing support to ensure your success.

Can you integrate with our existing systems?

Absolutely. We specialize in integrating Salesforce with virtually any system - ERP, CRM, payment processors, and more.

What's your pricing model?

We offer flexible pricing based on your needs - from one-time implementations to ongoing managed services. Contact us for a custom quote.

Do you offer 24/7 support?

Yes, with our global team across Australia, India, and USA, we provide round-the-clock support when you need it most.

Get Started Today

Ready to transform your call centre? Let's talk about your specific needs.

Ready to Get Started?

Click the button below to contact our team directly:

Contact SynconAI Team

Get in Touch

Ready to transform your call centre? Our Salesforce experts are here to help.

Call Us

+61 2 1234 5678 (AU)

+1 555 123 4567 (US)

Email Us

hello@synconai.com

sales@synconai.com

Visit Us

Sydney, Australia

Hyderabad, India

Delaware, USA

We typically respond within 2 hours during business hours

Start Your Salesforce Call Centre Transformation Today

Join leading organizations who trust SynconAI for their Salesforce call centre solutions

No commitment. NDA available. Pilot in 2โ€“4 weeks.