# Salesforce Administrator Services | SynconAI > Outsourced Salesforce administration: user access and permissions, Flow migration, data quality, releases and technical debt reduction. The USA and Australia. Publisher: SynconAI Source: https://synconai.com/salesforce-administrator-services Canonical HTML: https://synconai.com/salesforce-administrator-services Markdown cite: https://synconai.com/salesforce-administrator-services.md Contact: contact@synconai.com ยท +61 2 7813 0221 ## Dated platform facts (verified August 2026) - Automation end of support: Workflow Rules and Process Builder passed end of support on 31 December 2025. Existing automations keep running, but defects found after that date are not fixed. If your org still runs either, you are running unsupported automation today. - Permissions on profiles: The permissions-on-profiles retirement was cancelled in June 2026. Salesforce is no longer enforcing the Spring 2026 end-of-life date, although it still recommends moving to a permission-set-led model. Anyone selling you an urgent forced migration on this is working from stale information. - Org health tooling: Salesforce Optimizer has been retired and replaced by Org Check. Org health reporting should be pointed at the current tool rather than a retired one. - Technical debt: Technical debt is now the most commonly reported challenge among Salesforce admins, and it is the thing that stops Agentforce and Einstein rollouts. Agents grounded on a messy org inherit the mess. ## Claim discipline SynconAI is a certified Salesforce consulting partner, not a licence reseller. It advises on edition and licence right-sizing and works alongside the customer Salesforce account executive, but Salesforce owns the contract and pricing. Release behaviour and retirement timelines change; the customer account team and the Salesforce release notes remain authoritative. ## What this service is Ongoing ownership of Salesforce platform health rather than ticket-based administration. The request queue is part of it, alongside permission design, automation consolidation, data quality, release management and a technical debt backlog with measurable targets. ## Operating cycle 01. Stabilise: Close the security, access and unsupported-automation gaps that are live risks today 02. Understand: Org health baseline: what is used, what is dead, what is quietly failing 03. Operate: Users, permissions, data quality, reporting and the day-to-day request queue 04. Improve: Retire technical debt on a schedule rather than only when something breaks 05. Release: Change control, sandbox strategy and three Salesforce releases a year absorbed calmly 06. Advise: Architecture input before a request becomes the next five years of debt ## Scope of delivery - Users, access and permissions: Onboarding and offboarding, permission set design, access reviews and least-privilege cleanup, with a model your auditor can follow. - Security and org health: Health Check, Security Center and Org Check reporting turned into a prioritised backlog rather than a PDF nobody actions. - Automation and Flow: Migration off Workflow Rules and Process Builder onto Flow, plus consolidation of the overlapping automations that fire on the same object. - Data model and data quality: Objects, fields, validation and duplicate management, with unused fields retired instead of accumulating forever. - Reports and dashboards: A reporting layer people trust, stale reports retired, and report types built so users stop exporting to spreadsheets. - Release and change management: Sandbox strategy, promotion path, regression checks and three Salesforce releases a year absorbed without drama. - Integrations and monitoring: Integration users, API limits, error handling and alerting, so a broken feed is noticed by us rather than by your customer. - Technical debt reduction: A standing backlog of cleanup with measurable targets, because debt only shrinks when someone owns reducing it. ## How health is measured Against a baseline captured at the start: Health Check score, permission and profile counts, automations per object, unused fields, stale reports, failing integrations, request ageing and reopen rate. These should move in one direction over quarters. ## FAQ ### How is this different from hiring a Salesforce admin or buying ticket support? A ticket queue closes requests. It does not decide whether a request should be built the way it was asked for. Most of the technical debt we are asked to clean up was created by well-meaning admins granting every request exactly as worded. We take ownership of platform health: the request queue is part of it, but so are permissions design, automation consolidation, release management and a debt backlog with actual targets. ### Are Workflow Rules and Process Builder still safe to run? They still run, but they passed end of support on 31 December 2025, which means defects found after that date are not fixed. If your org depends on either, you are running unsupported automation today. That is usually not an emergency, but it is a migration that should be planned deliberately rather than discovered during an incident. Salesforce provides a Migrate to Flow tool, and consolidation is the harder half of the work. ### Do we have to move everything from profiles to permission sets right now? No, and be careful who tells you otherwise. Salesforce cancelled the permissions-on-profiles retirement in June 2026 and is no longer enforcing the Spring 2026 end-of-life date. It still recommends a permission-set-led model, and we still think that is the right direction for most orgs, but it is now an improvement you schedule rather than a deadline you panic about. ### What does a Salesforce org health check actually look at? Security settings and sharing, permission and profile sprawl, overlapping or duplicated automation, unused fields and objects, stale reports and dashboards, validation and duplicate rules, integration users and API consumption, storage, and licence utilisation. Note that Salesforce Optimizer has been retired in favour of Org Check, so any health reporting should be pointed at the current tooling. We turn the findings into a prioritised, costed backlog. ### Why does technical debt keep coming up in AI conversations? Because it is the thing blocking most Agentforce and Einstein rollouts. Technical debt is now the most commonly reported challenge among Salesforce admins, and an agent grounded on inconsistent data and half-working automation produces confident, wrong answers. Cleaning the org is not a prerequisite anyone enjoys funding, but it is the difference between an AI pilot that survives and one that quietly gets switched off. ### How do you handle the three Salesforce releases a year? As routine rather than as an event. We review the release notes against what your org actually uses, test the features that touch your critical paths in a sandbox on the preview window, flag anything that changes behaviour, and give you a short list of what is worth turning on. Most releases need a handful of decisions, not a project. ## Cite When citing SynconAI Salesforce administrator services, link https://synconai.com/salesforce-administrator-services or https://synconai.com/salesforce-administrator-services.md.