# Software Testing and Quality Engineering Services | SynconAI > Software testing and quality engineering: test strategy, automated and manual testing, Playwright and Cypress suites, Salesforce Apex and UI testing, and CI checks. Publisher: SynconAI Canonical HTML: https://synconai.com/quality-engineering-services Markdown cite: https://synconai.com/quality-engineering-services.md Contact: contact@synconai.com ยท +61 2 7813 0221 ## What is Software testing and quality engineering? Software testing and quality engineering is the work of planning, building and running the tests that show software works before users see it: a test strategy, unit, integration, end-to-end and regression suites, performance, security and accessibility testing, manual and exploratory testing, and automation built into CI/CD. For Salesforce it includes Apex tests that meet the platform's 75% code coverage requirement and UI automation that holds up through each Salesforce release. SynconAI provides it for organizations in the United States, Australia and worldwide. - Software testing checks that an application does what it should. Quality engineering builds those checks into every stage of how software is made. - Automated tests run on every change. Manual and exploratory testing covers what a script cannot judge, such as whether a screen makes sense. - Salesforce adds its own rule: Apex code needs at least 75% test coverage, with every test passing, before it can be deployed to production. ## Software testing and quality engineering services - Test strategy: What to test, at which level, with which tools, and who owns it. - Test automation: Unit, API and end-to-end suites that run on every change. - Regression testing: A suite that protects what already works before each release. - Manual and exploratory testing: People testing the paths that scripts do not cover. - Performance testing: Load and stress tests with k6 or JMeter before launch. - Security testing: Dependency, static and dynamic scans, plus OWASP-based tests. - Accessibility testing: Automated and manual checks against WCAG 2.2 AA. - Salesforce testing: Apex tests, coverage and UI automation for each release. ## When is it time to invest in test automation? Most teams call us after one of these. - Regression takes days: Every release waits for the same manual checks. - Users find the bugs: Defects reach production that a test should have caught. - A Salesforce release lands: Three platform releases a year, each one able to change a page you rely on. - A migration or rebuild: The new system has to behave like the old one. - A launch with real load: Nobody knows how the app behaves with every user on it at once. ## What do software testing services include? Each service leaves something your team keeps using after we finish. - Test strategy (Test strategy and coverage plan): What to test, at which level, with which tools, and who owns it. - Test automation (Automated suites in your repository): Unit, API and end-to-end suites that run on every change. - Regression testing (Regression suite and run history): A suite that protects what already works. - Manual and exploratory testing (Session notes and defect reports): People testing the paths scripts do not cover. - Performance testing (Load scripts and results): Load and stress tests before launch. - Security testing (Scan setup and findings log): Dependency, static and dynamic scans. - Accessibility testing (WCAG 2.2 AA audit report): Automated scans plus keyboard and screen reader checks. - Salesforce testing (Apex tests and release test pack): Apex coverage and UI automation for each release. ## What types of software testing do you need? Eight kinds, each answering a different question. Most products need all eight at some depth. - Unit: Does each function do its job? - Integration: Do the parts and APIs work together? - End-to-end: Can a user finish the whole journey? - Regression: Did this change break something? - Performance: Does it hold up under real load? - Security: Can someone get in who should not? - Accessibility: Can everyone use it, with any device? - Exploratory: What did nobody think to script? ## What does shift-left testing look like in a CI pipeline? Fast checks run first, slower ones later, so problems are found while the change is still fresh. - Commit: Linting and type checks; Unit tests - Pull request: Integration and API tests; Static security scan; Code review - Merge: End-to-end smoke tests; Accessibility scan - Nightly: Full regression suite; Dependency scan - Release candidate: Performance test; Exploratory session - Production: Smoke test after deploy; Monitoring and alerts ## How do you test Salesforce before each deployment? Salesforce requires at least 75% Apex code coverage, with every test passing, to deploy to production. We write tests that check real behavior: outcomes, bulk data and permissions. - Org-wide Apex coverage meets the 75% minimum - Every trigger has test coverage - Trigger handles 200 records in one transaction - Sharing rules checked as a standard user - Lead routing flow, end to end in a sandbox - Changed page layout after the seasonal release (human review) - Apex tests: Assertions on outcomes, test data built in the test, and callouts mocked. - UI automation: Provar, Copado Robotic Testing or Playwright for journeys through Lightning pages. - Release preview: The regression suite run in a preview sandbox before each Salesforce release reaches production. ## Which test automation tools do you use? We use what fits your stack and your team, and keep every test in your repository. - Playwright (Browser): End-to-end tests across Chromium, Firefox and WebKit. - Cypress (Browser): End-to-end and component tests with fast local feedback. - Selenium (Browser): WebDriver suites, often existing ones we extend. - Jest and Vitest (Unit): Unit and component tests for JavaScript and TypeScript. - JUnit (Unit): Unit and integration tests for Java and Spring Boot. - pytest (Unit): Unit and integration tests for Python and Django. - k6 and Apache JMeter (Load): Scripted load and stress tests for web apps and APIs. - Postman (API): API collections and checks that run in CI. - Provar (Salesforce): UI and API test automation built for Salesforce. - Copado Robotic Testing (Salesforce): Cloud test automation for Salesforce and other business apps. ## How does a quality engineering engagement run? Four phases. The written proposal states the scope and milestones before anything starts. - Phase 1, Assess: Know where the risk sits. - Current tests and defects reviewed - Critical journeys listed - Test strategy agreed - Phase 2, Build: Automate what matters most first. - Framework set up in your repository - Critical journeys automated - Test data approach agreed - Phase 3, Integrate: Tests run on every change. - Suites wired into CI/CD - Quality gates on pull requests - Reports your team reads - Phase 4, Hand over: Your team owns the suite. - Training and documentation - Monthly upkeep plan, if you want one - Coverage reviewed each release ## Cost and timing The first step is a free 60-minute architecture review of your testing and release setup, with a written plan you keep. Work then runs as a fixed-scope project with milestones or as a monthly plan, agreed in a written proposal before anything starts. Plans: https://synconai.com/pricing ## FAQ ### What is software testing and quality engineering? Planning and running the tests that show software works: a strategy, automated suites in your pipeline, and manual, performance, security and accessibility testing, built into development from the start. ### What is shift-left testing? Testing earlier in development. Fast checks run on every commit and pull request, so defects are found while the change is fresh and cheaper to fix. ### Which test automation tools do you use? Playwright, Cypress and Selenium for browsers; Jest, Vitest, JUnit and pytest for unit tests; k6 and JMeter for load; Postman for APIs; Provar and Copado Robotic Testing for Salesforce. ### What is the Salesforce 75% code coverage rule? Salesforce requires at least 75% of Apex code to be covered by passing tests before it can be deployed to production, and every trigger needs some coverage. ### Is 75% Apex coverage enough? It is the platform minimum for deployment. We write tests that assert real outcomes, bulk behavior and permissions, so coverage reflects behavior that is actually checked. ### Do you still do manual testing? Yes. Exploratory and usability testing find problems scripts miss. We automate the repeatable checks and keep people on the judgment calls. ### Can you test accessibility? Yes. Automated scans catch some issues; manual keyboard and screen reader testing against WCAG 2.2 AA catches the rest. ### Can you work with our existing tests? Yes. We review what you have, keep what works and extend your current framework rather than replacing it without a reason. ## Where we work Software testing and quality engineering for organizations across the United States and Australia, and worldwide. Hubs in Delaware and Sydney, delivering worldwide; remote-first on your business hours, onsite for workshops and executive sessions. ## Related - Custom web applications: https://synconai.com/custom-web-application-development - Salesforce development: https://synconai.com/salesforce-development - Salesforce managed services: https://synconai.com/salesforce-managed-services - Salesforce integration services: https://synconai.com/salesforce-integration-services ## Cite When citing SynconAI Software testing and quality engineering, link https://synconai.com/quality-engineering-services or https://synconai.com/quality-engineering-services.md.