# Privacy Policy — SynconAI Last updated: September 01, 2023 Canonical: https://synconai.com/privacy-policy This privacy notice for synconai ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you: - Visit our website at https://synconai.com/, or any website of ours that links to this privacy notice - Engage with us in other related ways, including any sales, marketing, or events Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at Contact@synconai.com. ## Summary of key points **What personal information do we process?** When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. **Do we process any sensitive personal information?** We do not process sensitive personal information. **Do we receive any information from third parties?** We do not receive any information from third parties. **How do we process your information?** We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. **In what situations and with which parties do we share personal information?** We may share information in specific situations and with specific third parties. **How do we keep your information safe?** We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. **Do we use cookies?** Yes, a small number. We use Google Analytics to understand how the site is used, Google reCAPTCHA to keep our forms free of automated abuse, and Tawk.to to run live chat. We do not use cookies for advertising and we do not sell information about you. **What are your rights?** Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. **How do you exercise your rights?** The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. ## Contents 1. What information do we collect? 2. How do we process your information? 3. When and with whom do we share your personal information? 4. How long do we keep your information? 5. How do we keep your information safe? 6. Do we collect information from minors? 7. What are your privacy rights? 8. Do we use cookies and other tracking technologies? 9. Controls for do-not-track features 10. Do California residents have specific privacy rights? 11. Do we make updates to this notice? 12. How can you contact us about this notice? 13. How can you review, update, or delete the data we collect from you? ## 1. What information do we collect? ### Personal information you disclose to us > **In short:** We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: - names - email addresses - phone numbers - job titles - contact preferences Sensitive Information. We do not process sensitive information. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. ## 2. How do we process your information? > **In short:** We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including: - To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service. - To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services. - To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user. - To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services. - To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience. - To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them. - To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you. ## 3. When and with whom do we share your personal information? > **In short:** We may share information in specific situations described in this section and/or with the following third parties. We may need to share your personal information in the following situations: - Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. ## 4. How long do we keep your information? > **In short:** We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 6 months. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. ## 5. How do we keep your information safe? > **In short:** We aim to protect your personal information through a system of organisational and technical security measures. We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. ## 6. Do we collect information from minors? > **In short:** We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at Contact@synconai.com. ## 7. What are your privacy rights? > **In short:** You may review, change, or terminate your account at any time. Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'How can you contact us about this notice?' below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you have questions or comments about your privacy rights, you may email us at Contact@synconai.com. ## 8. Do we use cookies and other tracking technologies? > **In short:** In Short: We use a small number of cookies and similar technologies to understand how the site is used, to keep our forms free of automated abuse, and to run live chat. Cookies are small files placed on your device. Similar technologies, including browser storage and pixels, do comparable things. We use them for the purposes described below, and we do not use them to build advertising profiles or sell information about you. ### Analytics We use Google Analytics to understand how visitors find and move through the site, so we can see which pages are useful and which are not. It sets cookies that let us recognise a returning browser and count a visit as one visit rather than several. It records the pages you view, the approximate region you are in, your device and browser type, the site or campaign that referred you, and whether you submitted an enquiry form. Google Analytics does not store your full IP address, and we do not use it to identify you personally. We do not link analytics data to the details you give us in a form. ### Security on our forms Our enquiry and application forms use Google reCAPTCHA to tell real visitors apart from automated submissions. To do that, Google collects information about your device and how you interacted with the page. This is used for security, and we do not receive or store it ourselves. ### Live chat Some pages offer a live chat window provided by Tawk.to. If you open it, it stores an identifier on your device so a conversation can continue across pages, and it keeps a record of what you send us so we can answer you. ### Embedded video Our About page embeds a video hosted by YouTube. If you play it, YouTube may set its own cookies. That is governed by Google’s privacy policy rather than this notice. ### Things we store ourselves We keep a small amount of information in your browser to make the site behave sensibly — whether you chose the light or dark theme, and which topic you picked on a page that offers one. This stays on your device, is not sent to us, and identifies nobody. ### How to control this Every browser lets you block or delete cookies, and most let you refuse third-party cookies specifically. Google also publishes a browser add-on that opts you out of Google Analytics across every site that uses it. Blocking cookies will not stop you reading this site, though live chat will not work without them. These providers handle information under their own privacy policies, which we do not control. If you would like to know what we hold about you, or would like it deleted, contact us using the details in section 12. ## 9. Controls for do-not-track features Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. ## 10. Do California residents have specific privacy rights? > **In short:** Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the 'Shine The Light' law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.). ## 11. Do we make updates to this notice? > **In short:** Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. ## 12. How can you contact us about this notice? If you have questions or comments about this notice, you may email us at Contact@synconai.com or contact us by post at: SynconAI 800 N King Street, Suite 304 Wilmington, Delaware 19801 United States ## 13. How can you review, update, or delete the data we collect from you? Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please email us at Contact@synconai.com or write to us at the postal address in the section above. So that we can locate your records, please tell us the email address and phone number you used when you contacted us. We will respond in accordance with applicable data protection laws. --- Questions about this notice: Contact@synconai.com