# How is PredictSpring licensed today, and is there a price? PredictSpring now powers Salesforce Point of Sale, sold as Retail Cloud Point-of-Sale on a quote-only basis, starting at 25 stores. A B2C Commerce licence does not include the till. **Published:** 2026-06-03 **Canonical:** https://synconai.com/predictspring-salesforce-licence-cost **Author:** SynconAI Architecture Team ## In short PredictSpring is now sold as Salesforce Retail Cloud Point-of-Sale, and Salesforce publishes no price for it: the Commerce Cloud pricing page says "Contact for Pricing" and "Starting at 25 Stores". Omni-channel inventory, B2C Commerce and Salesforce Payments are separate lines, so a quote is built from stores, modules and integrations. Read on 13 October 2026. ## Sources - **Salesforce Signs Definitive Agreement to Acquire PredictSpring** (retrieved 2024-09-12) https://www.salesforce.com/news/stories/salesforce-signs-definitive-agreement-to-acquire-predictspring/ > Salesforce completed its acquisition of PredictSpring on September 12, 2024. - **Salesforce Signs Definitive Agreement to Acquire PredictSpring** (retrieved 2024-08-01) https://www.salesforce.com/news/stories/salesforce-signs-definitive-agreement-to-acquire-predictspring/ > PredictSpring is an existing Salesforce ecosystem partner with several strategic retail customers and is already integrated with Commerce Cloud and Service Cloud. - **Salesforce Point of Sale** (retrieved 2026-10-13) https://www.salesforce.com/commerce/point-of-sale/ > Salesforce acquired PredictSpring to power its modern Point of Sale solution. - **Commerce Cloud Pricing** (retrieved 2026-10-13) https://www.salesforce.com/commerce/pricing/ > Personalize each interaction with a complete in-store solution. ## What to take away - Retail Cloud Point-of-Sale is quote-only. The only published figure is an entry point of 25 stores, which tells a small retailer to ask early whether it qualifies. - Your B2C Commerce storefront licence does not include the till. Inventory, order management and payments are priced as their own lines. - Hardware is not a Salesforce line: the product page says it runs on iOS and Android and works with third-party printers, scanners and payment terminals. - Price the contract by store count and module scope, then protect yourself on renewal uplift, support plan and what counts as a location. ## The guide A retailer who has run PredictSpring for years, or who is looking at it for the first time through Salesforce, tends to ask the same thing at the start of a budget round: what does the store system cost per store? Salesforce has chosen not to answer that in public, and the honest reply is a method rather than a number. This guide sets out what is published, what is quote-only, what sets the price, and what to demand in writing. ## What the product is called now and how it is sold Salesforce's announcement in August 2024 described PredictSpring as "a modern retail Point-of-Sale (POS) software vendor built natively in the cloud", and recorded that the acquisition completed on 12 September 2024. Today the product page puts it plainly: "Salesforce acquired PredictSpring to power its modern Point of Sale solution." On the [Commerce Cloud pricing page](https://www.salesforce.com/commerce/pricing/) the store system appears as Retail Cloud Point-of-Sale, described as "Personalize each interaction with a complete in-store solution." Every price cell beside it reads "Contact for Pricing", and the single published qualifier is "Starting at 25 Stores". The module summary underneath names Modern POS and Clienteling, and Omni-channel Operations, Endless Aisle and Inventory Management. So there are three facts you can quote to a finance partner. The product is sold as Retail Cloud Point-of-Sale. It is priced by negotiation. And the entry point is expressed in stores, not users or registers. Anything more precise than that, including a per-store monthly figure you may have heard at a conference, is not on Salesforce's page and should be treated as hearsay until it appears on a quote. ## What a quote is built from Because the price is not published, the useful work is understanding the variables Salesforce will price. The announcement lists the capabilities that make up the store solution: Cloud POS, Clienteling, Endless Aisle, Store Fulfillment and Store Operations. A buyer who only needs checkout in a few boutiques is buying a different bundle from one that wants endless aisle, ship-from-store and associate tools in two hundred stores. Ask for the quote to be itemised by module so you can see which capability you pay for and which you could defer. The store count is the headline driver. The 25-store starting point implies a pricing structure aimed at chains, and a retailer with fewer stores should ask directly whether it is eligible, what the minimum commitment would be, and whether a pilot of a handful of stores is priced as part of a larger rollout or on its own terms. Do not assume a pilot is cheap per store; early stores often carry set-up weight that later stores do not. Next is the neighbouring commerce stack. The pricing page lists Salesforce Order Management Growth with "Omni-Channel Inventory Up to 50 Locations", B2C Commerce Premium with "100 sites and 3,500 Price Books", and Salesforce Payments with a "Bring Your Own Adyen account" option, all as "Contact for Pricing". A till that shows live stock and takes returns from web orders needs inventory and order data behind it. Whether you already have those lines decides how much of the quote is new. | Component | Published as (13 October 2026) | What sets the price | |---|---|---| | Retail Cloud Point-of-Sale | Contact for Pricing; starting at 25 stores | Store count, modules, term | | Order Management Growth | Contact for Pricing; Omni-Channel Inventory up to 50 locations | Locations, order volume, edition | | B2C Commerce Premium | Contact for Pricing; 100 sites and 3,500 price books | Sites, price books, revenue basis | | Salesforce Payments | Contact for Pricing; bring your own Adyen account | Payment volume, processor terms | | Standard Success Plan | Included in all licences | Not charged separately | | Premier Success Plan | 30 dollars in every 100 of net licence fees | Net licence value | ## The till is not part of your storefront licence The most common confusion is the assumption that a B2C Commerce licence already includes the store, because the announcement said PredictSpring "is already integrated with Commerce Cloud and Service Cloud". Integrated is not included. An integration means the two products exchange data, such as carts, wishlists, orders and customer profiles. It does not mean one licence covers both. If your commerce contract does not name Retail Cloud Point-of-Sale, you do not own it. The reverse matters too. Moving the till onto Salesforce does not oblige you to run your storefront there; the product page describes the POS as connecting physical stores with digital commerce, not as requiring one platform. Keep that in mind if a sales conversation implies you must buy the whole stack to get the till at a sensible price. Ask for the till on its own, and then ask what the bundled price would be, so you can see what the bundle actually saves. ## Hardware, offline and what the vendor does not charge for Salesforce's product page answers the hardware question in a way that affects the budget. It says you do not need to buy proprietary hardware, and that the software works with many third-party devices you may already own, including receipt printers and standard payment terminals. It also says the app runs on modern iOS and Android devices and includes an offline mode that syncs when the connection returns. That changes the shape of the total cost: the licence is only part of a store rollout, and device, stand, scanner, drawer and terminal spend is yours, bought from other suppliers. Payment terminals deserve their own line. Terminal fees, processor rates and certification belong to your payments arrangement, not to the point of sale licence. If you already have an Adyen account, the Payments option on the pricing page suggests you can bring it, but confirm which of your existing terminals are supported before you assume a saving. ## Contract mechanics worth negotiating With a quote-only product, the contract terms carry more weight than the unit price, because they decide what the licence costs in year three. Four are worth raising early. The first is the unit and the ramp. If you are rolling out over eighteen months, ask whether you pay for all committed stores from signature or as stores go live. A ramped schedule can be worth more than a headline discount, and it is a normal ask for a chain deploying in waves. The second is the definition of a store. Pop-ups, outlets, kiosks, warehouses that also take collections, and seasonal sites are all arguable. Write the definition into the order form, because a disagreement over whether a click-and-collect depot is a store becomes a true-up conversation at renewal. The third is renewal uplift. Ask for a cap in writing and ask whether the cap applies to every line or only the POS. The fourth is support. Standard is included, and the Premier Success Plan is priced at 30 dollars in every 100 of net licence fees on that page, so a high-value licence carries a meaningful support charge. Decide whether you need it on day one or only through the rollout. ## Right-sizing before you sign Start from an honest store list. Count stores by format, and separate those that will go live in the first wave from those that will not for a year. Then count associates and devices per store, since although the published entry point is stores, a quote may include limits or assumptions on devices and users that you should surface rather than discover. Finally, check the inventory dependency: if you operate more than 50 locations including distribution centres and stores, test whether the "up to 50 locations" boundary on Order Management Growth applies to you and what the next step costs. Compare offers on the same footing. A reseller bid and a Salesforce direct quote should list the same modules, the same store schedule, the same term, and the same support plan. If one omits payments or inventory, it is cheaper only on paper. Ask each bidder to price one store, ten stores and your full estate, so you can see the curve instead of a single number. ## Three estates, three shapes of quote Without a rate card we will not invent per-store figures, but we can describe how the shape of the quote changes with the shape of the estate, which is usually what a steering committee needs to understand. A regional chain of thirty stores, selling through a single web storefront, sits just above the published entry point. Its quote will lean on the POS and clienteling modules, with inventory and order management as the swing item. The question for this buyer is how much of the omnichannel stack it genuinely needs in year one. Sequencing, till first and fulfilment features later, keeps the first-year commitment smaller, provided the contract lets you add modules at a price agreed now rather than one set at the time you ask. A national retailer with several hundred stores faces a different problem: scale discounts exist, but so do many more definitions and edge cases. Store formats, regional entities, franchise sites and outlet stores can all be priced differently, and the order form should say how. Here the ramp schedule and the cap on uplift matter most, because a small percentage difference compounds over hundreds of sites. The retailer also needs a view of environments and support, since a large estate will want a sandbox to test a release before it reaches the tills. A smaller specialist with fewer than 25 stores is the case the page leaves open. It may be offered the product, a partner-led version, or a polite referral elsewhere. Whichever it is, the right response is to price the alternative on the same basis: compare Salesforce's quote with the cost of staying on your current till, including the integration you already maintain. A licence that is cheaper per store but forces a replatform of the storefront is not cheaper. ## When the meter starts One last mechanic gets overlooked. A subscription term usually starts at signature or at an agreed start date, not when your first store goes live. If your rollout takes two quarters of design, device procurement and pilot, you can pay for months in which no till is trading. Ask for the subscription to start on a defined go-live milestone, or for a ramp that matches the store schedule. Ask also what a delay on your side does to the term, and what a delay on the vendor's side does, so that a slipped pilot does not quietly cost a quarter of licence fees. These are ordinary commercial requests, and a seller who wants a long, large contract will normally accommodate them. ## Questions for the account team - Is Retail Cloud Point-of-Sale priced per store, per device, per user or on revenue, and is the 25-store starting point a minimum commitment? - Which of Cloud POS, Clienteling, Endless Aisle, Store Fulfillment and Store Operations are in my quote, and can each be removed or added later? - Do I need Order Management and Omni-Channel Inventory for the features I want, and what do they cost at my location count? - What is the uplift cap at renewal, and does it cover every line? - How is a store defined, and what happens to the price if I close or add a site mid-term? The work of putting the till beside a storefront, covering receipts, returns, inventory events and the person who handles exceptions, is on [PredictSpring and Commerce Cloud](/predictspring-commerce-cloud). The acquisition record is on [what happened to PredictSpring](/what-happened-to-predictspring), the connector and event detail on [integrating PredictSpring with Salesforce](/integrating-predictspring-with-salesforce), and the decision to move on [should I migrate from PredictSpring](/should-i-migrate-from-predictspring). Salesforce's completion notice reads: "Salesforce completed its acquisition of PredictSpring on September 12, 2024." The statement about the existing Commerce Cloud and Service Cloud integration comes from the announcement, which says "PredictSpring is an existing Salesforce ecosystem partner with several strategic retail customers and is already integrated with Commerce Cloud and Service Cloud." Salesforce states that the pricing page is provided for information purposes only, so treat every cell as a prompt for a written quote. ## Questions ### What does PredictSpring cost per store? Salesforce does not publish a per-store price. The Commerce Cloud pricing page lists Retail Cloud Point-of-Sale as "Contact for Pricing" with "Starting at 25 Stores". Treat any figure you are quoted as a negotiated number and ask for it to be itemised by module, store count and term. ### Does my B2C Commerce licence include the point of sale? No. The announcement said PredictSpring was already integrated with Commerce Cloud and Service Cloud, but integration means the products exchange data. It does not make one licence cover both, so check that your order form names Retail Cloud Point-of-Sale before you plan a rollout. ### Do we have to buy Salesforce hardware? No. The Salesforce Point of Sale page says you do not need proprietary hardware and that the software runs on iOS and Android and works with third-party receipt printers, scanners and payment terminals. Device and terminal spend is separate from the licence and sits with your hardware and payments suppliers. ### Can a retailer with fewer than 25 stores buy it? The page publishes 25 stores as a starting point but does not say whether smaller retailers can buy. Ask directly, in writing, whether you qualify, what the minimum commitment is, and whether a pilot is priced as part of a larger rollout or on separate terms. ### What else will the quote include besides the point of sale? Ask about Order Management with Omni-Channel Inventory, B2C Commerce, Salesforce Payments and a support plan. The Premier Success Plan was priced at 30 dollars in every 100 of net licence fees, while the Standard plan is included. Each of these is a separate line on the pricing page. --- SynconAI is a Salesforce Select Partner and an OpenAI Select Partner, delivering architect-led Salesforce and AI programmes across the United States and Australia. Related service: Salesforce consultancy (https://synconai.com/salesforce-consultancy).