# Careers at SynconAI | Open Roles Build your next chapter at SynconAI. Six open roles on a global, remote-first team across Salesforce, AI, data and enterprise technology. Canonical: https://synconai.com/careers Organization: SynconAI Apply email: careers@synconai.com ## Open roles ## Senior Salesforce Developer - Meta: Engineering · Remote · Global - URL: https://synconai.com/careers/senior-salesforce-developer - Posted: 2026-08-15 Engineer production Salesforce solutions where performance, maintainability and platform limits matter. ### Role Overview You own the engineering craft on SynconAI delivery programs. Working beside a solution architect and consultant, you turn approved designs into maintainable platform code, Lightning experiences, and integrations that hold up after go-live. This is a senior builder role: you are trusted on complex Apex, async patterns, LWC, and production troubleshooting, not ticket farming. ### What You Will Work On - Multi-cloud Salesforce programs (Sales, Service, Experience, and industry clouds as scoped) - Custom Apex services, triggers, and asynchronous processing (Queueable, Batch, Schedulable, Platform Events) - Lightning Web Components and Flow where declarative is the right tool - REST/SOAP and event-driven integrations with external systems - Release pipelines, packaging, and production defect triage ### What You Will Do - Implement Apex classes, triggers, and domain services that respect bulkification and governor limits. - Design and build asynchronous Apex (Queueable, Batch, Schedulable) and Platform Event consumers where sync paths would fail under load. - Develop Lightning Web Components with clear separation of concerns, wire adapters, and accessible UI patterns. - Write efficient SOQL and SOSL, including selective queries, relationship queries, and safe dynamic query construction. - Use Flow for orchestration when it is the maintainable choice, and know when Apex is required instead. - Integrate Salesforce via REST/SOAP callouts, Named Credentials, and inbound APIs with retries, idempotency, and error surfaces. - Enforce CRUD/FLS, sharing, and security review expectations in code and components. - Own Apex and LWC test coverage that proves behavior, not coverage theatre. - Participate in Git-based branching, peer review, scratch/org-based development, and CI/CD promotions. - Troubleshoot production issues with debug logs, event monitoring signals, and disciplined rollback plans. - Partner with architects on technical spikes and estimate engineering risk honestly. - Leave behind runbooks and handover notes so managed services can operate what you ship. ### What You Will Bring - 5+ years building on the Salesforce platform in consulting or product environments. - Deep day-to-day fluency in Apex, triggers, async Apex, LWC, SOQL/SOSL, and Flow. - Proven delivery on client or production orgs where limits, security, and release discipline mattered. - Comfortable explaining trade-offs to architects and non-developers in clear English. - Authorized to work remotely in the United States, with New York overlap preferred. ### Salesforce Expertise - Apex architecture: trigger frameworks, service layers, selector patterns, bulk-safe DML - Asynchronous processing and platform events under real governor pressure - LWC performance, wire service, LMS, and Lightning design system usage - Integration callouts, Named Credentials, OAuth, and API error handling - Testing strategy (Apex tests, Jest where used), static analysis, and deployment hygiene - Git workflows, unlocked packages or equivalent packaging, and CI/CD promotion paths ### Preferred Certifications - Salesforce Platform Developer I (required depth; certification strongly preferred) - Salesforce Platform Developer II - JavaScript Developer I ### Nice to Have - Experience Cloud, Omnistudio, or Lightning Web Runtime exposure - MuleSoft, Informatica, or similar middleware on Salesforce programs - Agentforce invocable actions or prompt-template engineering support - Data 360 / CRM Analytics engineering adjacent work ### Location Remote, full-time. Hiring in the United States with New York as the stated base for timezone overlap. Client workshops and release windows may require US East morning availability. ### What Success Looks Like - Features ship with tests, security checks, and no surprise governor failures in UAT or production. - Peers can extend your code without reverse-engineering tribal knowledge. - Production incidents you touch end in a root cause and a lasting fix, not a silent retry. - Architects trust your estimates because they match what actually lands in the repo. ## Senior Salesforce Consultant - Meta: Consulting · Remote · Global - URL: https://synconai.com/careers/senior-salesforce-consultant - Posted: 2026-08-15 Turn complex operating requirements into Salesforce solutions teams can actually run. ### Role Overview You are the senior consulting lead on SynconAI programs: the person who runs discovery, shapes requirements, designs the solution with an architect, configures the platform, and stays accountable through UAT and adoption. You translate messy operational reality into Salesforce designs that scale, instead of stacking one-off automations that collapse at the next release. ### What You Will Work On - Sales Cloud and Service Cloud implementations and enhancements - Discovery workshops, process maps, and solution design packs - Declarative configuration, Flow automation, and data model design - Security model, sharing, and persona-based access - UAT, training support, and post-go-live adoption coaching ### What You Will Do - Facilitate discovery workshops that surface current-state pain, constraints, and success measures. - Map end-to-end processes and challenge requests that recreate broken process inside Salesforce. - Write clear requirements and solution options that an architect and developer can execute without guesswork. - Design scalable data models, record types, page layouts, and Lightning app experiences. - Configure Salesforce declaratively and build Flow automation with fault paths and maintainability in mind. - Define security, sharing, and persona access that match how the client actually operates. - Partner with developers on what must be Apex versus what should stay declarative. - Plan and support UAT: scripts, defect triage, and sign-off criteria tied to acceptance. - Manage stakeholders through scope trade-offs without theatrical status theatre. - Drive adoption: training outlines, champion enablement, and early-life support. - Keep delivery documentation current so handoff to managed services is clean. - Protect architectural intent when late requests would create long-term org debt. ### What You Will Bring - 5+ years as a Salesforce consultant or solution consultant on implementation programs. - Strong discovery, process mapping, requirements, and stakeholder management skills. - Hands-on configuration depth across Sales Cloud and/or Service Cloud, including Flow and security. - Consulting delivery experience from discovery through UAT and go-live. - Clear written and spoken English; comfortable leading workshops with AU mid-market clients. - Authorized to work remotely in Australia, with Sydney overlap preferred. ### Salesforce Expertise - Discovery methods and process mapping that survive client scrutiny - Solution design for Sales/Service: objects, automation boundaries, and UX - Flow design (record-triggered, screen, subflows) with error handling - Data modelling, duplicate strategy, and migration-aware design - Profiles/permission sets, sharing rules, and role hierarchy trade-offs - UAT planning, adoption planning, and release readiness checklists ### Preferred Certifications - Salesforce Administrator - Salesforce Sales Cloud Consultant and/or Service Cloud Consultant - Salesforce Business Analyst (helpful, not a substitute for delivery depth) ### Nice to Have - Experience Cloud or Field Service adjacent delivery - Industry exposure in manufacturing, commercial services, or healthcare - Light Apex literacy sufficient to review developer estimates - Change management or enablement program experience ### Location Remote, full-time. Hiring in Australia with Sydney as the stated base for timezone overlap. Client workshops typically align to AEST/AEDT business hours. ### What Success Looks Like - Discovery outputs are specific enough that build work does not stall on ambiguity. - Configured solutions match the agreed process and do not require silent Apex rewrites later. - UAT passes against written acceptance criteria, not verbal memory. - Client champions can operate day-one processes without constant consultant presence. ## Financial Services Cloud Consultant - Meta: Industry Cloud · Remote · Global - URL: https://synconai.com/careers/financial-services-cloud-consultant - Posted: 2026-08-15 Design financial-services experiences around connected customer data, governed processes and Salesforce FSC. ### Role Overview You specialize in Salesforce Financial Services Cloud for banks, credit unions, wealth, and insurance-adjacent clients. You understand FSC data model choices (person accounts vs contacts, households/groups, financial accounts, relationships), interaction management, action plans, and the consent and security expectations that come with regulated financial services. You configure and advise; you do not treat FSC as a generic Sales Cloud skin. ### What You Will Work On - Financial Services Cloud implementations and upgrades - Household / group and relationship models for retail and wealth journeys - Financial accounts, rollups, and client 360 views - Interaction management, action plans, referrals, and advisor workflows - Integrations to core banking, policy, or servicing systems where in scope - Security, sharing, and consent-aware process design ### What You Will Do - Lead FSC discovery for advisor, banker, or service journeys and map them to FSC capabilities. - Design person account / contact models and household or group structures appropriate to the institution. - Configure financial accounts, relationships, and related lists that support a usable client 360. - Implement interaction management and action plans that advisors will actually complete. - Design referral and handoff processes between retail, wealth, and service teams where required. - Build Flow and declarative automation that respects FSC objects and record ownership patterns. - Address sharing, visibility, and consent considerations for regulated client data. - Coordinate integrations to core, CRM-adjacent, or document systems without breaking FSC semantics. - Support data migration mapping into FSC objects and validate household integrity. - Run UAT with business SMEs using realistic financial-services scenarios. - Document operating procedures for client operations and SynconAI managed services. - Flag product gaps early and propose architecture-safe extensions rather than brittle custom clones of FSC. ### What You Will Bring - 4+ years Salesforce consulting with at least 2 years hands-on Financial Services Cloud delivery. - Demonstrable FSC project experience (not only Sales Cloud in a bank). - Comfort with regulated-industry workshops, compliance stakeholders, and careful data handling. - Strong configuration and Flow skills on FSC objects and related automation. - Authorized to work remotely in the United States; Texas overlap preferred. ### Salesforce Expertise - FSC data model: individuals, households/groups, relationships, financial accounts - Interaction summaries, action plans, templates, and task orchestration - Referral management and multi-party relationship visibility - Security, sharing, and consent-aware design for financial client data - FSC-aligned Flow, Lightning pages, and advisor desktop UX - Integration and migration patterns that preserve household and financial-account integrity ### Preferred Certifications - Salesforce Financial Services Cloud Accredited Professional (or equivalent proven FSC delivery) - Salesforce Administrator - Salesforce Service Cloud Consultant or Sales Cloud Consultant ### Nice to Have - Wealth or insurance cloud adjacency (Insurance Cloud, Experience Cloud portals) - Knowledge of KYC/AML process touchpoints as they affect CRM design - MuleSoft or core-banking integration delivery on FSC programs - Prior work with FSC Education or Industry Blueprint accelerators ### Location Remote, full-time. Hiring in the United States with Texas as the stated base for timezone overlap. Workshops with financial-services clients often land in US Central business hours. ### What Success Looks Like - FSC designs use the product model correctly instead of reinventing households in custom objects. - Advisors and service users complete action plans and interactions without shadow spreadsheets. - UAT scenarios cover multi-party relationships and visibility rules, not only happy-path creates. - Compliance and operations stakeholders accept the security and consent posture before go-live. ## Salesforce Business Analyst - Meta: Transformation · Remote · Global - URL: https://synconai.com/careers/salesforce-business-analyst - Posted: 2026-08-15 Connect business intent with architecture and delivery from the first workshop through production. ### Role Overview You sit between client stakeholders and the SynconAI build team. You facilitate discovery, document current and future state, write user stories with acceptance criteria, maintain traceability, and keep UAT and release readiness grounded in what was actually agreed. You understand enough Salesforce to challenge vague asks; you do not pretend to be the architect. ### What You Will Work On - Discovery workshops and process modelling (current and future state) - Backlogs, user stories, and acceptance criteria for Salesforce programs - Requirements traceability through build and UAT - Data requirements and migration inputs with architects and developers - Release readiness, training outlines, and cutover checklists ### What You Will Do - Plan and facilitate discovery workshops with clear agendas and decision logs. - Document current-state and future-state processes that stakeholders recognize as accurate. - Write user stories and acceptance criteria that are testable, not aspirational slogans. - Maintain backlog hygiene: priority, dependencies, and ready-for-build definition. - Trace requirements from workshop output through configuration and code to UAT evidence. - Capture data requirements, source fields, and transformation notes for migration workstreams. - Partner with consultants and architects when a request needs solution options, not just a story. - Coordinate UAT: scripts, participant readiness, defect logging, and retest loops. - Communicate status and risks to stakeholders without burying bad news. - Support release readiness: open defects, training gaps, and cutover checklist ownership. - Protect scope by surfacing change impact early with effort and risk, not silent absorption. - Hand over a clean requirements pack when programs move into managed services. ### What You Will Bring - 3+ years as a business analyst or consultant on Salesforce implementation programs. - Strong workshop facilitation, process modelling, and written requirements skills. - Working knowledge of Salesforce objects, automation concepts, and Lightning UX enough to challenge vague asks. - Experience running or supporting UAT on mid-market programs. - Clear English communication with US stakeholders; authorized to work remotely in the United States. ### Salesforce Expertise - Discovery facilitation and decision capture - Process modelling (SIPOC, swimlanes, or equivalent) for CRM journeys - User story and acceptance criteria quality - Backlog refinement and requirements traceability - UAT planning and defect triage discipline - Data requirement gathering for migrations and integrations ### Preferred Certifications - Salesforce Administrator (strongly preferred) - Salesforce Business Analyst - Certified Scrum Master or equivalent agile delivery credential (optional) ### Nice to Have - Industry exposure in financial services, healthcare, retail, or commercial services - Experience with Jira/Azure DevOps backlog tooling on Salesforce programs - Light Flow or reporting literacy for prototype validation - Change management or training content experience ### Location Remote, full-time. Hiring across the United States. You align to the client’s primary US timezone for workshops and UAT windows. ### What Success Looks Like - Stories enter build with acceptance criteria that QA and UAT can execute without reinterpretation. - Traceability makes it obvious which requirement a defect or change request affects. - UAT completes against agreed scope instead of expanding mid-cycle through undocumented asks. - Release readiness checklists are factual: known gaps, owners, and dates. ## Salesforce & AI Solutions Architect - Meta: Architecture · Remote · Global - URL: https://synconai.com/careers/salesforce-ai-solutions-architect - Posted: 2026-08-15 Design connected enterprise architectures where Salesforce, data, AI and surrounding systems operate as one. ### Role Overview This is SynconAI’s senior technical design authority role. You set multi-cloud architecture, integration patterns, identity and security posture, and AI solution design (including Agentforce) with grounding, guardrails, and human-in-the-loop patterns. You make trade-offs explicit, protect scalability and limits, and stay accountable for architecture that can run in production, not demo theatre. ### What You Will Work On - Multi-cloud solution architecture (Sales, Service, Data 360, Experience, industry clouds as scoped) - Agentforce and broader Salesforce AI use cases with governance - Enterprise integration, identity, and data architecture - Non-functional requirements: limits, scale, resilience, observability - Technical design authority across multi-shore delivery pods ### What You Will Do - Own end-to-end solution architecture and sign off technical designs before build accelerates. - Define data architecture, MDM touchpoints, and Data 360 usage where it earns its place. - Select integration patterns (APIs, events, ETL/ELT, MuleSoft or equivalents) with failure modes documented. - Set identity, SSO, authorization, and secret-handling standards for the program. - Architect Agentforce and AI features with grounding sources, guardrails, and human approval paths. - Evaluate platform limits, async boundaries, and scalability risks before they become production incidents. - Facilitate architecture decision records and communicate trade-offs to client and delivery leadership. - Review Apex, Flow, LWC, and integration designs for alignment with the target architecture. - Guide security review readiness and technical debt pay-down priorities. - Coach senior developers and consultants; raise the bar without bottlenecking delivery. - Define non-functional acceptance: performance, monitoring, and operability. - Stay engaged through go-live and early life support when architecture assumptions meet reality. ### What You Will Bring - 8+ years on Salesforce programs with 3+ years in a solution/technical architect capacity. - Multi-cloud architecture experience in consulting for mid-market or enterprise clients. - Practical AI/Agentforce solution design experience or immediately transferable Einstein/automation architecture depth. - Strong grasp of integration, identity, security, and governance on Salesforce. - Executive-ready communication: you can defend a design without hiding behind jargon. - Authorized to work remotely in the United States or Australia. ### Salesforce Expertise - Multi-cloud Salesforce reference architectures and org strategy - Data architecture, sharing models, and large-data considerations - Integration patterns, API strategy, and event-driven designs - Identity (SSO, OAuth), secrets, and security review posture - Agentforce / AI: grounding, prompt and action design, guardrails, human-in-the-loop - Limits, async design, scalability, and production operability - Architecture governance: ADRs, review boards, and technical debt control ### Preferred Certifications - Salesforce Application Architect or System Architect (or equivalent module set toward CTA) - Relevant Designer credentials (Data, Sharing and Visibility, Identity, Integration) - Agentforce or Einstein-related Salesforce credentials where held ### Nice to Have - CTA track progress or CTA - MuleSoft Architect or equivalent integration architecture certification - Industry depth in financial services, healthcare, or manufacturing - Prior ownership of production AI assistants with measurable containment of hallucination/risk ### Location Remote, full-time. Hiring in the United States or Australia. You align to the program’s primary client timezone for architecture workshops and design authority reviews. ### What Success Looks Like - Programs have a written architecture that builders follow and reviewers can audit. - AI features ship with guardrails and human approval where risk requires it, not as unbounded chat. - Integration and data designs survive first production peak without emergency redesign. - Delivery teams escalate early because they trust your decisions are grounded and timely. ## Salesforce Revenue Cloud / CPQ Consultant - Meta: Revenue · Remote · Global - URL: https://synconai.com/careers/salesforce-revenue-cloud-cpq-consultant - Posted: 2026-08-15 Architect revenue processes from product configuration and pricing through contracting, amendments and renewals. ### Role Overview You specialize in Salesforce commercial configuration: classic Salesforce CPQ and the newer Revenue Cloud capabilities that modernize quote-to-cash. You understand product catalogues, bundles, product and price rules, discounting, approvals, quote templates, contracts, amendments, renewals, and subscriptions. You help clients run pricing and quoting processes that sales can trust, and you advise on migration or coexistence between CPQ and Revenue Cloud without pretending they are interchangeable stickers. ### What You Will Work On - Salesforce CPQ implementations, optimizations, and remediations - Revenue Cloud quote-to-cash capabilities and modernization programs - Product catalogue, bundles, product rules, and price rules - Discount schedules, approval chains, and quote document templates - Contracts, amendments, renewals, and subscription commercial models - Integrations to billing, ERP, or CLM systems where in scope ### What You Will Do - Lead discovery on commercial process: how products are sold, discounted, approved, and booked. - Design product catalogues, bundles, and options that match how sales actually configures deals. - Implement product rules and price rules that enforce commercial policy without freezing the quote UI. - Configure discounting, approval rules, and exception paths with auditability. - Deliver quote templates and document generation that legal and sales can both accept. - Design contract, amendment, and renewal processes, including mid-term changes and proration concepts where applicable. - Model subscriptions and recurring revenue structures appropriate to the client’s pricing. - Advise on CPQ versus Revenue Cloud fit, coexistence, and migration sequencing based on real constraints. - Coordinate integrations to billing, ERP, or contract systems without breaking quote-to-cash integrity. - Support data migration of products, prices, and in-flight quotes/contracts with reconciliation checks. - Run UAT with sales ops and commercial stakeholders using real quote scenarios. - Document admin operating guides for catalogue changes, rule changes, and release impacts. ### What You Will Bring - 4+ years Salesforce consulting with deep CPQ delivery; Revenue Cloud exposure strongly valued. - Hands-on expertise across catalogue, bundles, product/price rules, approvals, and quote documents. - Experience with amendments, renewals, and subscription-style commercial processes. - Ability to challenge sales-ops requests that create unmaintainable rule explosions. - Authorized to work remotely in the United States; overlap with US sales-ops hours required. ### Salesforce Expertise - CPQ product catalogue, bundles, options, and product rules - Price rules, discount schedules, and calculator behavior under real quote complexity - Approval rules and guided selling constraints - Quote templates, clause/document generation, and sales usability - Contracts, amendments, renewals, and subscription mechanics - Quote-to-cash process design and billing/ERP handoff considerations - CPQ to Revenue Cloud modernization and migration assessment ### Preferred Certifications - Salesforce CPQ Specialist (strongly preferred) - Salesforce Administrator - Salesforce Sales Cloud Consultant - Revenue Cloud related Salesforce credentials where held ### Nice to Have - Salesforce Billing or external billing platform integration experience - CLM adjacency (Salesforce or third-party contract lifecycle) - B2B Commerce or product information management touchpoints - Experience untangling inherited CPQ orgs with rule sprawl ### Location Remote, full-time. Hiring across the United States. Quote workshops and UAT typically follow US commercial stakeholder hours. ### What Success Looks Like - Sales can configure and price deals without shadow spreadsheets or hidden admin heroics. - Rules and approvals enforce policy while remaining explainable to sales ops. - Amendments and renewals behave predictably on real mid-life contracts. - CPQ vs Revenue Cloud recommendations are grounded in process and platform constraints, not slogan migrations. ## How we hire 01. **Apply**: Send your profile and tell us where your experience fits. 02. **Conversation**: Meet the team and discuss your experience, ambitions and the role. 03. **Role Discussion**: For technical and consulting positions, work through a relevant practical scenario. 04. **Decision**: Clear next steps and employment details.