# Volunteer Registration & Matching Agent

Canonical: https://synconai.com/ai-agents/volunteer-registration-and-matching-agent

Type: Nonprofit AI Agent for Salesforce · Category: Nonprofit and community · Status: Coming soon · Talks to customers

A customer-facing Agentforce agent that registers new volunteers in a website chat and matches each one to open roles and shifts. It collects consent, skills and availability, creates the volunteer record and books the first shift in one conversation.

- Works with: Prospective volunteers (public); volunteer coordinators review results
- Where: Experience Cloud site with Enhanced Chat
- Runs on: Salesforce Platform or Nonprofit Cloud, Agentforce, Experience Cloud
- Best fit: Nonprofit (food banks, shelters, event charities)

## How it works

- **Volunteer registration.** Collects details and consent.
- **Skills and availability.** Captures skills, certificate flags and time blocks.
- **Role and shift matching.** Recommends up to three shifts and books one.

## The rules it follows

- Never save a volunteer without a recorded yes to consent.
- Never collect health details, government ID numbers or certificate numbers.
- Escalate to the coordinator when the person is under 16, asks about legal or insurance cover, or matching fails twice.
- Do not repeat a full mobile number in chat.

## What we need from you

- Role list, skill list and consent wording.

## Not included

- Background checks or government register verification.
- Payments, donations and ticketing.
- Rostering for paid staff.

## FAQ

### What does the Volunteer Registration & Matching Agent do?

A customer-facing Agentforce agent that registers new volunteers in a website chat and matches each one to open roles and shifts. It collects consent, skills and availability, creates the volunteer record and books the first shift in one conversation.

### Which Salesforce products does it run on?

Salesforce Platform or Nonprofit Cloud, Agentforce, Experience Cloud. Confirm editions and licenses with your Salesforce account team.

### Where do people use it?

Experience Cloud site with Enhanced Chat.

### What does it not do?

Background checks or government register verification; Payments, donations and ticketing; Rostering for paid staff.

### Is there a demo?

Not yet. This agent is in our build program and is coming soon. We can scope it for your org now, and show you the agents that are already live.

Confirm editions and licenses with your Salesforce account team.

All agents: https://synconai.com/ai-agents
Contact: https://synconai.com/contact-us