# Property Maintenance Request Agent

Canonical: https://synconai.com/ai-agents/property-maintenance-request-agent

Type: Industry AI Agent for Salesforce · Category: Industry agents · Status: Coming soon · Talks to customers

A tenant-facing agent that takes a maintenance report, asks for photos, classifies urgency, creates the Case and Work Order and notifies the property manager. Emergencies get safety instructions and an immediate on-call alert.

- Works with: Tenants; property managers receive the output
- Where: Enhanced Chat v2 on the tenant portal, WhatsApp via Messaging
- Runs on: Service Cloud, Agentforce, Messaging, Experience Cloud (optional)
- Best fit: Property management and residential rentals

## How it works

- **Identify tenant.** Match the tenant to a tenancy.
- **Report fault.** Collect details and photos, classify urgency, create the Case and Work Order.
- **Emergency response.** Give safety steps and alert on-call at once.
- **Request status.** Show the status of the tenant's own requests.

## The rules it follows

- Never promise a contractor arrival time or approve spend. The property manager decides.
- For fire, gas smell or immediate danger, tell the tenant to leave and call emergency services before collecting anything else.
- Show case information only to the verified tenant of that tenancy.
- Give no DIY electrical or gas instructions beyond turning off supply at the isolation point.
- Escalate disputes about repair responsibility or rent to the property manager.

## What we need from you

- Service Cloud with Messaging and Agentforce; Work Orders available.
- Urgency definitions, manager and on-call rota and trade categories.

## Not included

- Contractor quoting, scheduling and invoicing.
- Rent, bond and lease queries.
- Condition reports and inspections.
- Insurance claims.

## FAQ

### What does the Property Maintenance Request Agent do?

A tenant-facing agent that takes a maintenance report, asks for photos, classifies urgency, creates the Case and Work Order and notifies the property manager. Emergencies get safety instructions and an immediate on-call alert.

### Which Salesforce products does it run on?

Service Cloud, Agentforce, Messaging, Experience Cloud (optional). Confirm editions and licenses with your Salesforce account team.

### Where do people use it?

Enhanced Chat v2 on the tenant portal, WhatsApp via Messaging.

### What does it not do?

Contractor quoting, scheduling and invoicing; Rent, bond and lease queries; Condition reports and inspections; Insurance claims.

### Is there a demo?

Not yet. This agent is in our build program and is coming soon. We can scope it for your org now, and show you the agents that are already live.

Confirm editions and licenses with your Salesforce account team.

All agents: https://synconai.com/ai-agents
Contact: https://synconai.com/contact-us