# Multi-Agent Concierge

Canonical: https://synconai.com/ai-agents/multi-agent-concierge

Type: Salesforce Admin AI Agent for Salesforce · Category: Admin, data and platform · Status: Coming soon · Talks to customers

One front door agent greets the customer, verifies identity once, and hands the conversation to a specialist for orders, bookings or quotes. The customer never has to pick the right bot.

- Works with: End customers, and the support lead who monitors handoffs
- Where: Web chat with Enhanced Chat, Slack summary for support
- Runs on: Service Cloud, Agentforce with Multi-Agent Orchestration (generally available in Winter '27), the three specialist agents
- Best fit: Retail and home services (pattern works cross-industry)

## How it works

- **Greet and verify.** Welcome and verify identity once.
- **Wrap up and escalate.** Summarize or move to a person.

## The rules it follows

- Maximum 3 handoffs per conversation. The fourth escalates to a human.
- The orchestrator never answers order, booking or quote questions itself.
- Three wrong codes lock verification for 30 minutes and offer a human.
- If a specialist returns an error, say so plainly and create an escalation Case.
- Only agents built with the new Agent Script builder can be connected. Rebuild any legacy specialist first.

## What we need from you

- Multi-Agent Orchestration available in the org.
- Service Cloud and Enhanced Chat.
- Order data and service areas.

## Not included

- Voice and WhatsApp deployment.
- Payments and refunds taken by the agent.
- Orchestrating agents outside Salesforce.
- More than three specialists in this version.

## FAQ

### What does the Multi-Agent Concierge do?

One front door agent greets the customer, verifies identity once, and hands the conversation to a specialist for orders, bookings or quotes. The customer never has to pick the right bot.

### Which Salesforce products does it run on?

Service Cloud, Agentforce with Multi-Agent Orchestration (generally available in Winter '27), the three specialist agents. Confirm editions and licenses with your Salesforce account team.

### Where do people use it?

Web chat with Enhanced Chat, Slack summary for support.

### What does it not do?

Voice and WhatsApp deployment; Payments and refunds taken by the agent; Orchestrating agents outside Salesforce; More than three specialists in this version.

### Is there a demo?

Not yet. This agent is in our build program and is coming soon. We can scope it for your org now, and show you the agents that are already live.

Confirm editions and licenses with your Salesforce account team.

All agents: https://synconai.com/ai-agents
Contact: https://synconai.com/contact-us