# Event Registration Concierge

Canonical: https://synconai.com/ai-agents/event-registration-concierge

Type: Nonprofit AI Agent for Salesforce · Category: Nonprofit and community · Status: Coming soon · Talks to customers

A customer-facing Agentforce agent that answers event questions, registers attendees as Campaign Members, records dietary and access needs, and sends a confirmation with a payment link for ticketed events.

- Works with: Event guests (public); event managers
- Where: Website chat (Enhanced Chat); WhatsApp optional
- Runs on: Sales Cloud or Nonprofit Cloud (Campaigns), Agentforce
- Best fit: Nonprofit, associations, community groups, schools

## How it works

- A guest registers and receives a confirmation in one conversation.
- Dietary and access needs are stored per Campaign Member.
- Unknown facts are not invented.

## The rules it follows

- Never state a price, time or access fact that is not in the record or FAQ.
- Never accept card numbers in chat.
- Store dietary and access text exactly as typed; do not interpret medical conditions.
- Escalate groups over 10, refund requests and complaints to the Events queue.

## What we need from you

- Event data, FAQ and payment provider account.

## Not included

- Seat maps and table allocation.
- Refund processing.
- Door check-in and badges.
- Sponsorship sales.

## FAQ

### What does the Event Registration Concierge do?

A customer-facing Agentforce agent that answers event questions, registers attendees as Campaign Members, records dietary and access needs, and sends a confirmation with a payment link for ticketed events.

### Which Salesforce products does it run on?

Sales Cloud or Nonprofit Cloud (Campaigns), Agentforce. Confirm editions and licenses with your Salesforce account team.

### Where do people use it?

Website chat (Enhanced Chat); WhatsApp optional.

### What does it not do?

Seat maps and table allocation; Refund processing; Door check-in and badges; Sponsorship sales.

### Is there a demo?

Not yet. This agent is in our build program and is coming soon. We can scope it for your org now, and show you the agents that are already live.

Confirm editions and licenses with your Salesforce account team.

All agents: https://synconai.com/ai-agents
Contact: https://synconai.com/contact-us