# About SynconAI

> SynconAI is a Salesforce Select Partner that designs, implements, and runs Salesforce and Agentforce for organisations globally, with primary client ownership across the United States and Australia. Delivery is architect-led end to end: the same certified architects who scope the work ship it and stay accountable after go-live across Sales Cloud, Service Cloud, Field Service, CPQ, Data 360, Experience Cloud, Marketing Cloud, and Agentforce.

Source: https://synconai.com/about
Canonical HTML: https://synconai.com/about
Contact: contact@synconai.com · +61 2 7813 0221

## Quick facts

- **Partner status:** Salesforce Select Partner
- **Delivery model:** 100% architect-led
- **Certifications:** 16+ architect-level
- **Reach:** Global · United States · Australia
- **Founded focus:** Salesforce consultancy & implementation
- **Contact:** contact@synconai.com · +61 2 7813 0221
- **20+:** Enterprise implementations
- **16+:** Architect-level certifications
- **7:** Salesforce clouds in production
- **100%:** Architect-led delivery

## Mission

**Mission.** Help organisations turn Salesforce into an operating system for growth: connected CRM, governed Agentforce, clean data, and automation their teams can run without us permanently in the room.

**Vision.** Be the Salesforce partner enterprises call globally when the work must land in production, pass security review, and still be operable a year later. Architect-led delivery as the default, never a premium upsell, with accountable ownership across the United States and Australia.

We built SynconAI because too many Salesforce programs collapse in the hand-off: one team sells the strategy, another builds, then support starts from zero. One accountable team owns discovery through run-state so operators inherit clarity, not dependency.

## Journey (summary)

Six chapters: we built for others, learned what works, created the company we believed should exist, solved enterprise problems across the United States and Australia, turned patterns into product, and kept pushing into governed AI.

### Experience: We built long before we had a name

Our foundation came from designing systems, solving business problems, delivering Salesforce, writing code, shaping architecture, and seeing firsthand what makes technology succeed or fail. That experience shaped how we think before SynconAI had a brand.

- The craft came first. The brand came later.

### Perspective: We saw the gap

Organisations did not need technology for its own sake. They needed people who understand the business problem, challenge the obvious solution, and build something that still makes sense as the business grows. Consulting could be more technical. Engineering could be more business-aware. Innovation could be practical.

- Business judgment, technical depth, and operable systems in one bench.

### SynconAI: We built the company we believed should exist

SynconAI sits at the intersection of business, technology, and engineering: not only to configure platforms, but to understand what organisations are trying to achieve and engineer the right way there. Salesforce Select Partner recognition followed hard certification across Admin, Developer, Architect, CPQ, Data, and AI.

- Salesforce Select Partner with named architects on every engagement.

### Solutions: We solved real problems across borders

Client work across the United States and Australia taught us which patterns repeat. Delaware and Sydney own the sponsor relationship, steering, and go-live. Hyderabad extends follow-the-sun capacity under those same architects so ownership never dilutes when delivery scales.

- Owners stay in Delaware and Sydney. Hyderabad scales delivery under the same architects.

### Products: We began turning solutions into technology

The best ideas often emerge from real problems. Instead of solving each one from zero, we asked what if we built the solution once and made it available. That question moved SynconAI beyond consulting into product engineering. WorkNotes Plus is proof of that bar.

- Same team ships client programs and product IP. One quality bar.

### Intelligence: AI is the next layer, and we are still building

For us, AI is not another line item. We combine Salesforce, architecture, and engineering with Agentforce and Data 360 so systems assist operators with context, while human approval stays where risk or customer impact demands it. Consulting keeps us close to real problems. Engineering turns them into scalable solutions. AI pushes what those solutions can become.

- Governed Agentforce in production across the United States and Australia. Still building.

## Operating model

Most companies choose one side. We believe each makes us better at the other. Strategy through run-state stays one accountable motion for enterprises globally, with primary ownership across the United States and Australia.

**We implement technology:** Strategy, Architecture, Salesforce, Automation, Transformation

**We create technology:** Products, Applications, AI, Engineering, Intellectual property

- **Strategy & roadmap** (Strategy): Current-state review, target architecture, phased roadmap, and risk register executives can defend in steering.
- **Implementation** (Build): Sales, Service, Field Service, CPQ, Data 360, Experience, Marketing, and Agentforce, configured to land in production.
- **Integration & data** (Connect): ERP, field tools, and customer data connected with contracts your architects can operate after go-live.
- **Managed run-state** (Run): Enhancements, release gates, admin discipline, and on-call architecture without a bloated retainer.

## Commitments

- **Architect-led ownership:** Certified architects stay on the engagement from first workshop to production support.
- **Governed by default:** Access design, release gates, documentation, and Agentforce guardrails your teams can explain.
- **Built to be operable:** We leave systems your admins can evolve. Clarity beats theatre.

## Principles

- **Complexity isn't sophistication:** The best enterprise technology makes difficult things feel simple. We design for operators, not for impressing an architecture review alone.
- **The requirement isn't always the problem:** Understanding why something is needed matters more than building what was requested. We challenge the obvious solution before we configure it.
- **Build for tomorrow's business:** Architecture should survive growth, change, and the next idea. Short-term shortcuts that trap the business are a failure mode.
- **Real problems create the best products:** Our product thinking starts with challenges we have actually seen businesses encounter, not features invented in a vacuum.
- **Architects stay accountable:** The people who shape the roadmap stay on the build and the run-state. No bait-and-switch after the pitch deck.
- **Systems you can operate:** We optimise for admin ownership after go-live. Partner dependency is a failure mode, not a business model.

## Industries

Programs for enterprises globally, with primary client ownership across the United States and Australia.

- [Manufacturing & engineering](https://synconai.com/manufacturing-and-auto-engineering)
- [Financial services](https://synconai.com/financial-services)
- [Healthcare & life sciences](https://synconai.com/salesforce-healthcare-life-sciences)
- [Communications & media](https://synconai.com/communications-media-technology)
- [Commercial business services](https://synconai.com/commercial-business-services)
- [Retail & consumer goods](https://synconai.com/retail-and-consumer-goods)

## Product IP

**WorkNotes Plus:** Enterprise notes, mentions, and ownership that stay on the Salesforce record. No second system.

[Discover WorkNotes Plus](https://synconai.com/worknotes-plus)

## Locations

- **Sydney (Parramatta), Australia** (Australia HQ / client ownership)
  Level 49, 10 Darcy Street, 8 Parramatta Square, Parramatta, NSW 2150, Australia
- **Delaware, USA** (United States client ownership)
  Delaware, United States (registered US office)
- **Hyderabad, India** (Follow-the-sun delivery capacity)
  Banjara Hills Rd Number 3, Hyderabad, TG 500034, India

## Credentials and recognition

Salesforce partnership, ISO programs, and independent awards that support procurement and security review.

- Salesforce Select Partner
- Salesforce Talent Alliance
- ISO 9001
- ISO 27001
- ISO 27017
- ISO 27018
- ISO 27701
- NSW Government Supplier
- Pledge 1%
- Top Salesforce Consultants
- Top Implementation Services
- Top Salesforce Consulting
- Top CRM Consulting

## FAQ

### What is SynconAI?

SynconAI is a Salesforce Select Partner. We help organisations globally with Salesforce consultancy, implementation, Agentforce, integration, administration, and managed services, with primary client ownership across the United States and Australia, and follow-the-sun delivery capacity in Hyderabad under the same architects who own the client work.

### What does SynconAI help organisations achieve?

We help turn Salesforce into something your teams can actually run: connected CRM, governed Agentforce, clean data, and automation that does not depend on us staying forever in the room.

### How do you work with clients?

Architects stay accountable. We favour clarity over theatre, govern by default, and design systems your team can operate. Outcomes matter more than hours. Delaware and Sydney own the client relationship across the United States and Australia; Hyderabad extends capacity without diluting that ownership.

### What is SynconAI’s background?

SynconAI began with years of enterprise technology experience before the brand. We formed as a Salesforce consultancy, became a Salesforce Select Partner with deep architect-level certification, opened client ownership hubs in Delaware and Sydney, added Hyderabad for follow-the-sun delivery capacity, and grew into Agentforce, Data 360, and our product WorkNotes Plus.

### What is SynconAI's journey?

We built for others, learned what works at the intersection of business and engineering, created SynconAI as a Salesforce Select Partner, solved enterprise problems with Delaware and Sydney client ownership plus Hyderabad capacity, shipped WorkNotes Plus as SynconAI product IP, and extended into governed Agentforce and Data 360 while still building what comes next.

### Is SynconAI a Salesforce partner?

Yes. We are a Salesforce Select Partner with 16+ architect-level certifications across the team and production delivery across seven Salesforce clouds, including Agentforce.

### Where is SynconAI located?

A United States office in Delaware and headquarters in Sydney (Parramatta, NSW) own the client relationship. A delivery centre in Hyderabad, India extends build and admin capacity under the same architecture. We deliver globally, with primary coverage across all 50 US states and Australia.

### What makes SynconAI different from a staffing vendor?

Delivery is architect-led end to end. The same senior people who shape the roadmap stay accountable through build, go-live, and run-state. The goal is operable systems, not open-ended billable hours.

### Which Salesforce products does SynconAI implement?

Sales Cloud, Service Cloud, Field Service, CPQ and billing, Data 360, Experience Cloud, Marketing Cloud, CRM Analytics, and Agentforce, plus integration and managed services around those clouds.

### How do we start working with SynconAI?

Book a discovery conversation with an architect. We clarify outcomes, constraints, and a practical first phase. Email contact@synconai.com or call +61 2 7813 0221.

## Contact

- Email: contact@synconai.com
- Phone: +61 2 7813 0221
- Book: /contact-us
- https://www.linkedin.com/company/synconai/
- https://www.youtube.com/@synconai

Meta title: About SynconAI | Salesforce Select Partner | USA and Australia
Meta description: SynconAI is a Salesforce Select Partner for architect-led CRM, Agentforce, data, and automation. Learn our story, operating model, and how we deliver for enterprises across the United States and Australia.